Notes

What is the best definition of selective comprehension?
a. When you hear only recall the parts of a story that affected you positivelyThis is the correct answer.
Selected: b. When you think about something else as someone is speaking to youThis answer is incorrect.
c. When you day dream because you don’t want to speak to someone
d. When you ignore everything because you are upset
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Question 2
In which section of a health history would a doctor document your reflexes during an annual checkup?
a. FH
Selected: b. CCThis answer is incorrect.
c. PI
d. ROSThis is the correct answer.
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Question 3
On which part of a patient history would the patient’s “personal life story” be found?
a. ROS
Selected: b. PSHThis answer is correct.
c. CC
d. FH
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Question 4
According to the communication process, who provides information?
a. Sender and ReceiverThis is the correct answer.
b. Neither
Selected: c. SenderThis answer is incorrect.
d. Reciever
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Question 5
Which of the following is on a progress report, but not a discharge report?
a. Changes in statusThis is the correct answer.
b. Diagnosis
c. Treatment
Selected: d. EvaluationThis answer is incorrect.
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Question 6
What comes first when documenting a patient encounter?
a. Your diagnoses
b. Your medical opinion
c. Treatment plan
Selected: d. The patient’s storyThis answer is correct.
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Question 7
Which of the following is a symptom?
Selected: a. High Temperature (Fever)This answer is incorrect.
b. Slow pulse
c. Fast respiration rate
d. StomachacheThis is the correct answer.
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Question 8
When can a progress report occur?
a. Both 3 weeks and 1 year after initial evaluation and assessmentThis is the correct answer.
b. 1 year after initial evaluation and assessment
Selected: c. At the time of initial evaluation and assessmentThis answer is incorrect.
d. 3 weeks after initial evaluation and assessment
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Question 9
What does a receiver do to decode a message?
a. Repeat the message word for word
Selected: b. Use their language skillsThis answer is incorrect.
c. Listen closely to the message
d. Apply their own frame of reference and experiencesThis is the correct answer.
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Question 10
Which is not a form of nonverbal communication?

Selected: a. Lay termsThis answer is correct.
b. Eye contact
c. Facial expression
d. Physical appearance
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Question 11
Which is not a factor for proximity?
a. Distance
b. Height
Selected: c. Voice VolumeThis answer is correct.
d. Odor
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Question 12
All of the following are cultural communication barriers, except:
a. Physical comfortThis is the correct answer.
b. Helath beliefs
c. Religon
Selected: d. Eye contactThis answer is incorrect.
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Question 13
Which communication method could you use to make sure the patient understood you?
a. All answers are correct
b. Reflection
c. RestatementThis is the correct answer.
Selected: d. ClarificationThis answer is incorrect.
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Question 14
A feeling of indifference is best described with what word?
Selected: a. PreconceptionThis answer is incorrect.
b. ComplacencyThis is the correct answer.
c. Prejudice
d. Self-absorption
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Question 15
Which is not a method for a healthcare worker making an objective observation?
a. Seeing an infected wound
Selected: b. Smelling body odorThis answer is incorrect.
c. Documenting a patient’s account of eventsThis is the correct answer.
d. Touching a lump on a patients neck
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Question 16
Which of the following is a method that healthcare workers and patients can use to overcome vision challenges?
a. Dim the lights
b. Minimize body Language
c. Speak very loudly
Selected: d. Emphasize hand gesturesThis answer is correct.
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Question 17
Clinging to the established method of doing things is known as what?
a. Complacency
b. Selective Comprehension
Selected: c. Resistance to ChangeThis answer is correct.
d. Preconceptions
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Question 18
Which active listening technique involves using empathy?
a. ReflectionThis is the correct answer.
b. Perception
Selected: c. ClarificationThis answer is incorrect.
d. Restatement
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Question 19
What is the best way to communicate with a deaf patient?
a. Use sign language
b. Write down your instructions on a white board
Selected: c. Use an interpreter This answer is correct.
d. Speak slowly, softly and clearly
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Question 20
Which form of communication is used most often, and is most efficient?
a. Written
b. Facial Expression
Selected: c. VerbalThis answer is correct.
d. Non-verbal
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Question 21
Which is not an active listening skill?
a. PostureThis is the correct answer.
b. Eye contact
Selected: c. AlertnessThis answer is incorrect.
d. Attention
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Question 22
Which active listening technique involves asking questions to get a clear and concise answer?
Selected: a. RestatementThis answer is incorrect.
b. Perception
c. ClarificationThis is the correct answer.
d. Reflection
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Question 23
Which of the following is not a guideline for proper documentation?
a. Use abbreviations that everyone on your team/ agency understands
b. Leave something blank if you do not know it, or it does not apply to the patientThis is the correct answer.
Selected: c. Verify a patient’s name and date of birth by asking them directlyThis answer is incorrect.
d. Destroy documents when appropriate
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Question 24
Which of the following is not a method that healthcare workers can use to overcome hearing challenges?
a. Face towards the patient when speaking to them
b. Sign Language
c. Use of hand gestures
Selected: d. Write the message clearly for them to readThis answer is correct.
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Question 25
In verbal communication, how would you express you emotions?
Selected: a. Facial ExpressionsThis answer is incorrect.
b. Lanage (words) choice
c. ToneThis is the correct answer.
d. Body lanaguge