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foram feitos testes e não resolveu
foi aberto uma OS para tentativa de tratativa
Caro Triador, baseado no modelo / sintoma reportado, as peças recomendadas para esse reparo são:
Peça sugerida 1: BN96-55108A - ASSY OPEN CELL- 24%
Peça sugerida 2: CY-SA050HGAV4G - AUO 50AU8000 BLACK, LR, FOR SEDA LCM- 18%
Peça sugerida 3: CY-SA050HGPVZG - CEC 50AU8000 BLACK, LR FOR SEDA LCM- 13% - AV-LCD379 - Guia de reparo para as séries TU7/TU8/Q60T/AU8/Q60A Rev 4.0;AV-LCD394 Como remover a Open Cell e substituir a fita dupla-face da moldura (frame) Rev.06;AV-LCD356 - UN50TU8000 - Painel alternativo – necessário trocar a placa principal – Rev.3.0
Por favor replicar essa interação e fazer a solicitação das peças após o contato e confirmação com o consumidor.
20240109659d4ace36d0880203250b7c
UN50AU8000GXZD - Samsung Smart TV Crystal UHD 4K AU8000, Painel Dynamic Crystal Color, Design slim, Tela sem limites, Visual Livre de Cabos, Alexa built in, Controle Único (UN50AU8000GXZD)
[#02 Falhas na imagem (Linhas/manchas escuras na tela) (TV)]
Anexar evidências
Consumidor orientado a fazer o teste de imagem
Atualização de software
Consumidor orientado sobre a restauração de fábrica
Proactive Parts
Iniciada a abertura da OS In Home
Iniciada a abertura da OS In-Home
Foi informado o protocolo
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