Notes

Dear Ms. Diinla,

Greetings from Converge ICT Solutions.

This is related to your ticket number 01391709049.

We apologize for the inconvenience that this may have caused you. This is to acknowledge your concern regarding your change of wifi password. We will keep your ticket open and we will be waiting for your email and process your request as soon as possible.

Kindly provide us an update within 24-48 hours to prevent this ticket from being automatically closed.

Thank you,

Holly
Service Desk Agent
Customer Technical Support
Converge ICT Solutions Inc. / Comclark Network & Technology Corp.
#99 Reliance Center E. Rodriguez Jr. Ave., Brgy. Ugong, Pasig City

DETAILS OF CONCERN CHANGE OF WIFI PASSWORD REQUEST AS PER CLIENT IM SORRY I STILL HAVENT GOT ANY FEEDBACK FROM MY FAMILY IM NOT AT HOME RIGHT NOW ILL GET BACK TO YOU AS SOON AS I CAN SORRY FOR THE TROUBLE
ACTION TAKEN INFORMED CLIENT THAT THE TICKET WILL BE OPEN PROVIDE US AN UPDATE FOR 24 TO 48 HOURS



Dear Ms. Mangin,

Greetings from Converge ICT Solutions.

This is related to your ticket number 01652051111.

We appreciate you for providing your account details. To further enhance your experience and ensure quick resolutions to any queries or concerns you may have, we encourage you to connect with our dedicated support team on our official BIDA Fiber.

To connect with us, simply click on the following link: www.facebook.com/BIDAFiberSupport. It will take you directly to our official BIDA Fiber Facebook page. Once there, feel free to leave us a message, ask questions, or share your feedback. Our dedicated team will be delighted to assist you promptly.

In this regard, please be informed that this ticket will now be tagged as closed. Should you have further concerns, please do not hesitate to let us know and we will be much willing to assist you.

Thank you,

Holly
Service Desk Agent
Customer Technical Support
Converge ICT Solutions Inc. / Comclark Network & Technology Corp.
#99 Reliance Center E. Rodriguez Jr. Ave., Brgy. Ugong, Pasig City

DETAILS OF CONCERN THE CLIENT REPORT NO CONNECTION UPON CHECKING THE CURRENT PLAN IS BIDA FIBER 888 HOBS ACCOUNT ACTIVE
ACTION TAKEN INFORMED CLIENT REGARDING BIDA FIBER SUPPORT TEAM TICKET FOR CLOSING
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Dear Ms. Hortaleza,

Greetings from Converge ICT Solutions.

This is related to your ticket number 01653358921.

This is to acknowledge your email regarding your permanent disconnection request. We appreciate you for providing your account details. We understand that you want to terminate your account with Converge. We suggest that you may ask your relatives and friends if they are willing to take over the subscription. However, if your decision is final, please be advised that we will be needing the requirements below to process your request.

• 1 Valid ID of the Account Holder
• Letter of Request
• Photo of the back image of your modem showing the Serial Number and Mac Address
• Must have no outstanding balance
• Equipment with complete peripherals should be surrendered upon application for permanent disconnection



Also, please be informed that upon checking your account has a pending amounting to Php 1,500.00. Kindly settle your balance and provide us the proof of payment.

We look forward to hearing from you again.

Thank you,

Holly
Service Desk Agent
Customer Technical Support
Converge ICT Solutions Inc. / Comclark Network & Technology Corp.
#99 Reliance Center E. Rodriguez Jr. Ave., Brgy. Ugong, Pasig City

DETAILS OF CONCERN THE CLIENT REQUEST PERMANENT DISCONNECTION BSS ACCOUNT ACTIVE WITH PENDING BALANCE KINDLY SEE ATTACHED FILE FOR REFERENCE
ACTION TAKEN EMAILED CLIENT TO SETTLE THE BALANCE TRY TO WIN BACK AND INFORMED ABOUT THE REQUIREMENTS

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Dear Ms.
Greetings from Converge ICT Solutions.

Here is your ticket number for your reference.

This is to acknowledge your concern regarding your site transfer request. Thank you for your response. Upon checking, there is no attached photo on this thread. Kindly re-send us the requirements needed in PNG or JPG form. Please make sure that your attachments do not exceed up to 10mb.

We will be waiting for your email and process your request as soon as possible.

Thank you,

Khalib
Service Desk Agent
Converge ICT Solutions Inc. / Comclark Network and Technology Corp.
#99 Reliance Center E. Rodriguez Jr. Ave., Brgy. Ugong, Pasig City.


1333302000281

1648269290
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Dear Mr. Blas,

Greetings from Converge ICT Solutions.

Here is your ticket number 01648269290, for your reference.

This is to acknowledge your email regarding no connection issue. We apologize for the inconvenience that this may have caused you. Please be advised that we will now endorse your request to the assigned team for proper handling. Kindly keep your lines open for further updates.

Thank you,

Holly
Service Desk Agent
Customer Technical Support
Converge ICT Solutions Inc. / Comclark Network and Technology Corp.
#99 Reliance Center E. Rodriguez Jr. Ave., Brgy. Ugong, Pasig City

DETAILS OF CONCERN UPGRADE OF PLAN REQUEST TO 400MBPS IBAS ACCOUNT ACTIVE
ACTION TAKEN INFORMED CLIENT THAT THE REQUEST IS FORWARDED TO ASSIGNED TEAM

1652486845
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Dear Ms. Mingoa,

Greetings from Converge ICT Solutions.

Here is your ticket number 01652486845, for your reference.

This is to acknowledge your email regarding your fiberX share request. Thank you for providing us you account details. Please be advised that we will be needing the following requirements to process your request:

Accomplished Application Form
Copy of your one (1) valid ID.
Letter of Request (indicating the acknowledgement for fee per month)
FIBERX 1500 - Php 450 per month

We will be waiting for your email and process your request as soon as possible.

Thank you,

Holly
Service Desk Agent
Customer Technical Support
Converge ICT Solutions Inc. / Comclark Network and Technology Corp.
#99 Reliance Center E. Rodriguez Jr. Ave., Brgy. Ugong, Pasig City

DETAILS OF CONCERN THE CLIENT REQUEST FOR FIBERX SHARE BSS ACCOUNT ACTIVE
ACTION TAKEN INFORMED CLIENT TO PROVIDE THE NEEDED REQUIREMENTS TO PROCESS THE REQUEST

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Dear Valued Subscriber,

Greetings from Converge ICT Solutions.

Here is your ticket number 01655819970, for your reference.

I have already made a report regarding your situation. What would happen next is that our internal team would investigate this and work on removing your contact information from this account.

Thank you,

Holly
Service Desk Agent
Customer Technical Support
Converge ICT Solutions Inc. / Comclark Network and Technology Corp.
#99 Reliance Center E. Rodriguez Jr. Ave., Brgy. Ugong, Pasig City

DETAILS OF CONCERN NOON CONVERGE CUSTOMER AS PER CLIENT WHAT IS THIS I RECEIVED MULTIPLE EMAILS THAT I CREATED A TICKET I ALREADY HAVE NO ACCOUNT IN CONVERGE
ACTION TAKEN EMAILED CLIENT THAT THE CONCERN IS BEING REPORTED

01648072778



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Dear Valued Subscriber,

Greetings from Converge ICT Solutions.

Here is your ticket number 01661507124, for your reference.

We apologize for the inconvenience that this may have caused you. This is to acknowledge your no connection issue. For us to check the actual status of your account, please provide us with the following information for verification purposes:

Account Name:
Account Number:
Complete Service Address:

May we also ask for the following information for a faster resolution of your concern?

Registered Contact Number:
Registered Email Address:
Serial Number (located at the back of your modem):

You may try the following basic troubleshooting to see if it helps solve the problem.

• Check fiber patch cord/cabling if with physical irregularities (bent wires or breaks)
• Turn off and then on the modem (power cycle)
• Check the cable for any damage or bent

Please send us the result as a reply to this message together with the status of the modem. Or kindly send a picture of the modem light indicator: POWER | PON | LOS | WIFI | LAN.(NO LIGHT, STEADY ON , FLASHING)

We look forward to hearing from you soon.

Thank you,

Holly
Service Desk Agent
Customer Technical Support
Converge ICT Solutions Inc. / Comclark Network and Technology Corp.
#99 Reliance Center E. Rodriguez Jr. Ave., Brgy. Ugong, Pasig City

DETAILS OF CONCERN SITE TRANSFER INQUIRY NOT VERIFIED
ACTION TAKEN EMAILED CLIENT TO PROVIDE THE NEEDED INFORMATION AND ADVISED TO CONDUCT BTS

FIRST FOLLOW UP 8 HOURS
16 HOURS SECOND FOLLOW UP
24 HOURS CLOSING
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0020150588262
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Dear Ms. Castro,

Greetings from Converge ICT Solutions.

Here is your ticket number 01657142312, for your reference.

This is to acknowledge your email regarding no internet connection. We apologize for the inconvenience that this may have caused you. Thank you for providing us you account details. Please be informed that some of the provided account information did not match the registered account details on our end. Hence, we are unable to pull up your account. For us to check the actual status of your account, please provide us the following information for verification purposes:

Complete Address:

May we also ask for the following information for updating of contact details and faster resolution of your concern:

Active Email address:
Serial Number (located at the back of your modem):

Thank you,

Holly
Service Desk Agent
Customer Technical Support
Converge ICT Solutions Inc. / Comclark Network and Technology Corp.
#99 Reliance Center E. Rodriguez Jr. Ave., Brgy. Ugong, Pasig City


DETAILS OF CONCERN REFUND REQUEST AS PER CLIENT GOOD DAY I WOULD LIKE TO REQUEST FOR A REFUND IN MY PREVIOUS ACCOUNT SINCE I REQUESTED IT TO BE PERMANENTLY DISCONNECTED AS PER CONVERSATION WITH YOUR CALL CENTER AGENT YOU CAN SEND IT VIA LBC
ACTION TAKEN CREATE CORRELATED TICKET AND INFORMED CLIENT THAT THE CONCERN WILL BE FORWARDED TO THE ASSIGNED TEAM FOR PROPER HANDLING

01648210780

01661507124
01658132779
TICKET FOR CLOSING DUE TO DUPLICATE TICKET KINDLY REFER TO THIS TICKET NUMBER 01658132779