Notes

Session ID:
#Cx want to return this product // cx say empty parcel received // cx want refund.
Action: Complaint taken Macro shared.
Communication: Apology done // Cx want to return this product // cx say empty parcel received // cx want refund macro shared tat shared 72 hours for refund initiation // info shared cx agreed.

Session ID:
#Cx want to return this product // cx say empty parcel received // cx want refund.
Action: Complaint taken Macro shared.
Communication: Apology done // Cx want to return this product // cx say empty parcel received // cx want refund macro shared ask to provide required details on mail after that tat shared 72 hours for investigation // info shared cx agreed.

Session ID:
Issue: Cx want to return this product // cx say different item received (What kind of different item)
Action: Complaint taken info shared.
Communication: Apology done // Cx want to return this product // cx say different item received // guide cx to raised complaint through app // info shared cx agreed.

Step:
- Open Snapdeal App click on profile section.
- In profile section click My orders.
- Select order which you got different.
- In that order details you will get option Return/Replacement.
- Then select Didn't get what I ordered.
- After that select Received a different item.
- Upload product Images.
- And if this is cash on delivery order so you can also select your refund mode and also update UPI/Bank details through app.
- After then click on Return your item option and confirm your pick up address.
- And last click on continue to Return (And return complaint successfully created).


Session ID:
#Cx say size issue capture accurate return reason // Cx want to return this order.
Action: Complaint taken tat shared 24 hours for pick up update // Apology done // Cx want to return this product // cx say size issue // tat shared 24 hours for update RPI not initiated // ask to pack the parcel in original packaging // info shared cx agreed.

Session ID:
#Cx say size issue capture accurate return reason // Cx want to return this order.
Action: Complaint taken tat shared 48 hours for pick up // Apology done // Cx want to return this product // cx say size issue // tat shared 48 hours for pick up RPI initiated // ask to pack the parcel in original packaging // info shared cx agreed.

Session ID:
Issue: Cx want to return this product // cx say one or more item missing - shipped together case another order id: 54291166362.
Action: Complaint taken tat shared as per scenario.
Communication: Apology done // Cx want to return this product // cx say one or more item missing - shipped together case another order id: 54291166362 tat shared as per scenario // info shared cx agreed.

Session ID:
#Cx want to return this product reason mention // RPI deny.
Action: Complaint taken info shared RPI deny.
Communication: Apology done // Cx want to return this product // RPI deny give soft deny on chat // info shared cx agreed.

Session ID:
#Cx want to return this product // mention reason // non returnable item.
Action: Complaint taken info shared non returnable item.
Communication: Apology done // Cx want to return this product // mention reason // non returnable item give soft deny on chat // info shared cx agreed.

Session ID:
#Cx say item defective received (What kind of defective) product under warranty period.
Action: Complaint taken guide cx to service center // Macro shared // Apology done // Service center details shared on mail // info shared cx agreed.

**********************************************Delivery***************************************************

Session ID:
Issue: Cx want to know product delivery.
Action: Complaint taken info shared.
Communication: Cx want to know product delivery // ddr shared and pdd shared also shared tracking details on chat // info shared cx agreed.

Session ID:
Issue: Cx want to know product delivery // pending for verification.
Action: Complaint taken tat shared 24 hours.
Communication: Cx want to know product delivery // pending for verification tat shared 24 hours for update // info shared cx agreed.

Session ID:
Issue: Cx want to know product delivery // today OFD.
Action: Complaint taken SMS shared.
Communication: Cx want to know product delivery // today OFD ask to wait till 9:00 pm today // info shared cx agreed.

Session ID:
Issue: Cx want to know product delivery // status shows delivered but I did not received it (PDWP case).
Action: Complaint taken tat shared as per scenario.
Communication: Cx want to know product delivery // status shows delivered but I did not received it tat shared as per scenario // info shared cx agreed.

Session ID:
Issue: Cx want to know product delivery // delay in delivery.
Action: Complaint taken tat shared asap.
Communication: Apology done // Cx want to know product delivery // delay in delivery tat shared asap // info shared cx agreed.

Session ID:
Issue: Cx want to know product delivery // delay in dispatch.
Action: Complaint taken tat shared 24-48 hours.
Communication: Apology done // Cx want to know product delivery // delay in dispatch tat shared 24-48 hours for delivery update // info shared cx agreed.

Session ID:
Issue: Cx want urgent product delivery // cx also want urgent delivery on or before 15/06/2023.
Action: Complaint taken info shared.
Communication: Cx want urgent product delivery // ddr shared and pdd shared // cx also want urgent delivery on or before 15/06/2023 // info shared cx agreed.

Session ID:
Issue: Cx want to know product delivery // UD mark.
Action: Complaint taken tat shared 24 hours.
Communication: Apology done // Cx want to know product delivery // UD mark tat shared 24 hours FNDR fill // info shared cx agreed.

Please confirm below mention address:
Also shared your House no. // Locality // Landmark and Alt. no.

Session ID:
Issue: Cx want to know product delivery // UD mark RTO mark.
Action: Complaint taken info shared.
Communication: Apology done // Cx want to know product delivery // UD mark RTO mark ask to place new order // info shared cx agreed.

****************************************************Pick up***********************************************************

Session ID:
Issue: Cx want to know product pick up.
Action: Complaint taken tat shared 2-3 days.
Communication: Apology done // Cx want to know product pick up // tat shared 2-3 days RL panel fill // guide cx to pack the parcel in original packaging // info shared cx agreed.

Please confirm below mention address:
Also shared your House no. // Locality // Landmark and Alt. no.

Session ID:
Issue: Cx want to know product delivery // today OFP UP.
Action: Complaint taken ask to wait till 6:00 pm today.
Communication: Apology done // Cx want to know product delivery // today OFP UP ask to wait till 6:00 pm today // guide cx to pack the parcel in original packaging // info shared cx agreed.

Session ID:
Issue: Cx want to know product pick up // APUC case.
Action: Complaint taken tat shared 24 hours.
Communication: Apology done // Cx want to know product pick up // APUC case tat shared 24 hours for update RL panel fill // info shared cx agreed.
Pick Up Date:
Pick Up Partner Name:

Session ID:
Issue: Cx want to know product pick up // APUC case.
Action: Complaint taken tat shared 72 hours.
Communication: Apology done // Cx want to know product pick up // APUC case tat shared 72 hours for update RL panel fill // info shared cx agreed.
Pick Up Date:
Pick Up Partner Name:
Pick Up Executive Name:
Pick Up Executive No.:

Session ID:
Issue: Cx want to return this product // Manual case.
Action: Complaint taken tat shared 24-48 hours.
Communication: Apology done // Cx want to return this product // tat shared 24-48 hours for pick up update // ask to pack the parcel in original packaging // info shared cx agreed.

**************************************************Cancellation**************************************************

Session ID:
Issue: Cx did not want to return this product (mention reason also).
Action: Complaint taken info shared.
Communication: Apology done // Cx did not want to return this product (mention reason also) // RL panel fill // info shared cx agreed.

Session ID:
Issue: Cx want to cancel this product // (capture cancellation reason).
Action: Complaint taken info shared.
Communication: Apology done // Cx want to cancel this product // (capture cancellation reason) // info shared cx agreed.

Session ID:
Issue: Cx want to cancel this product // (capture cancellation reason).
Action: Complaint taken tat shared 24-48 hours.
Communication: Apology done // Cx want to cancel this product // (capture cancellation reason) tat 24-48 hours for update refuse on door step // info shared cx agreed.

Session ID:
Issue: Cx want to cancel this product // (capture cancellation reason).
Action: Complaint taken tat shared 6 days.
Communication: Apology done // Cx want to cancel this product // (capture cancellation reason) refuse on door step // after sucessfully cancellation tat shared 6 days for refund // info shared cx agreed.


***************************************************Refund**********************************************************

Session ID:
Issue: Cx want to know product refund // payment deducted, order not confirmed.
Action: Complaint taken tat shared 72 hours.
Communication: Apology done // Cx want to know product refund // payment deducted, order not confirmed tat shared 72 hours for auto refund // info shared cx agreed.

Session ID:
Issue: Cx want to know product refund // ask to shared bank details // CCA mark.
Action: Complaint taken macro shared.
Communication: Apology done // Cx want to know product refund // CCA mark macro shared ask to shared bank details // info shared cx agreed.

Session ID:
Issue: Cx want to know product refund // cx already shared bank details.
Action: Complaint taken EOD fill (with correct remark).
Communication: Apology done // Cx want to know product refund // cx already shared bank details EOD fill (tat shared as per scenario) // info shared cx agreed.

Session ID:
Issue: Cx want to know product refund // refund already initiated on 14/06/2023.
Action: Complaint taken info shared.
Communication: Apology done // Cx want to know product refund // refund already initiated on 14/06/2023 // info shared cx agreed.

Session ID:
Issue: Cx want to know product refund // refund already initiated on 14/06/2023.
Action: Complaint taken SMS shared.
Communication: Apology done // Cx want to know product refund // refund already initiated on 14/06/2023 UTR no. shared ask to check with bank // info shared cx agreed.

Session ID:
Issue: Cx want to know product refund // refund already initiated on 14/06/2023.
Action: Complaint taken Macro shared.
Communication: Apology done // Cx want to know product refund // refund already initiated on 14/06/2023 Macro shared ask to shared bank statement // info shared cx agreed.

Session ID:
Issue: Cx want to know product refund // refund already initiated on 14/06/2023.
Action: Complaint taken remaining days tat shared.
Communication: Apology done // Cx want to know product refund // refund already initiated on 14/06/2023 remaining days tat shared 7-10 working days // info shared cx agreed.

Session ID:
Issue: Cx want to know product refund // CIP case.
Action: Complaint taken tat shared 24-48 hours.
Communication: Apology done // Cx want to know product refund // CIP case tat shared 24-48 hours for update // info shared cx agreed.

Session ID:
Issue: Cx want to know product refund // CIP case.
Action: Complaint taken tat shared 8 days.
Communication: Apology done // Cx want to know product refund // CIP case tat shared 8 days for update // info shared cx agreed.

***************************************************************Other**************************************************

Session ID:
Issue: Cx want to change delivery address.
Action: Complaint taken info shared.
Communication: Apology done // Cx want to change delivery address // done changes as cx want print stage not comes // info shared cx agreed.

Session ID:
Issue: Cx say courier boy charged extra amount from cx on delivery time.
Action: Complaint taken tat shared 24-48 hours.
Communication: Apology done // Cx say courier boy charged extra amount from cx on delivery time // tat shared 24-48 hours for update // info shared cx agreed.

Session ID:
Issue: Cx want product invoice so shared invoice on cx registered mail id.
Action: Complaint taken info shared.
Communication: Apology done // Cx want product invoice so shared invoice on cx registered mail id // info shared cx agreed.

Session ID:
Issue: Cx want product invoice enable to download from app.
Action: Complaint taken tat shared 24 hours.
Communication: Apology done // Cx want product invoice enable to download from app tat shared 24 hours for update ask to shared working mail id: // info shared cx agreed.

Session ID:
Issue: Cx want to know product cash back.
Action: Complaint taken tat shared 24-48 hours.
Communication: Apology done // Cx want to know product cash back also shared email id: [email protected] tat shared 24-48 hours for update after shared screen shot // info shared cx agreed.

Session ID:
Issue: Cx want to know about product // price // return // quantity // color // size // how it's work // how to use.
Action: Complaint taken info shared.
Communication: Cx want to know about product // price // return // quantity // color // size // how it's work // how to use // info shared as cx want // info shared cx agreed.