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When the schedule change team agent contacts the traveler, that agent helps by rebooking or refunding the traveler based on the airline's alternate flight options or policies.
If the schedule change team agent cannot reach a traveler, the agent leaves a voicemail (if possible).
UK agents: The traveler is told to call the schedule change team back.
NL agents: The traveler is told to call Customer Service.
4. Minor schedule changes:
can be accepted without contacting the traveler
do not involve ticket re-issue
Major schedule changes:
require additional work or traveler approval
5.change to co-terminal
Example: LHR changed to LGW
Auto accepts function: For some airlines:
6.We accept the schedule change (ASC) using Cornerstone (CIS) on behalf of the traveler.
This is known as an "auto-accept."
Also, in some cases the CAT back-office agent will also auto-accept ASCs from any of the mentioned airlines.
If automation or the CAT accepts the change for the traveler , they're still entitled to make a 1-time change.
7.Auto-accept can only work with Minor change, not Major change --> False
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