Notes

Overview
Xfinity Mobile combines America's most reliable 5G network with even faster mobile speeds on millions of Xfinity WiFi hotspots.

It's built for the way consumers use their mobile devices today — with internet and data at the center of their experience. In addition to the most popular phones, we offer smartwatches and tablets for more ways to stay connected.

Benefits
Up to 10 lines per account with no phone line fees for Xfinity Internet customers.
For details, see Eligibility below and the Xfinity Mobile credit screening policy.
Unlimited nationwide talk and text.
Stream, play and connect to your favorites with faster mobile speeds on millions of Xfinity WiFi hotspots.
International roaming with Xfinity Mobile's Global Travel Pass or “pay-as-you-go" rates.
No term contracts.
Customers can cancel service at any time without penalty, but they are still liable for any remaining device payments and service charges.
Customer service on your terms — call, text, or chat with us 24/7.
Enable WiFi calling on compatible devices for improved coverage and fewer dropped calls.
faq-
How do I check for Xfinity Mobile coverage?
You can view the coverage map for Xfinity Mobile at xfinity.com/mobile.

Can Xfinity Voice customers port their phone number to Xfinity Mobile?
Yes. Xfinity Voice customers can port their phone number to Xfinity Mobile.

However, if a customer transfers (ports) their Xfinity Voice phone number to Xfinity Mobile, they may break their service bundle and their bundled pricing could change as a result.

Fourth-generation plan
See the full details about Xfinity Mobile's fourth-generation plan.

Xfinity Mobile’s fourth-generation price plan features:

New unlimited data pricing with multi-line savings for unlimited data based on the total number of lines on the account.
The introduction of different levels of unlimited data so that each customer can customize their Xfinity Mobile experience.

Customers on the fourth-generation plan continue to have access to 5G service at no added cost, with the savings and flexibility Xfinity Mobile offers.

All new Xfinity Mobile customers will be on the fourth-generation plan and cannot select the second- or third-generation plan.

Current customers as of August 2022 can move from either the second- or third-generation plan.
Customers who move to the fourth-generation plan will have 30 days to return to their previous plan.

Third-generation plan
See the full details about Xfinity Mobile's third-generation plan.

In May 2020, Xfinity Mobile’s third-generation plan introduced savings for multiple unlimited data lines on a customer’s account.


Second-generation plan
See the full details about Xfinity Mobile's second-generation plan.

Equipment requirements
Customers can bring certain Apple iPhone, Samsung Galaxy and Note, Google Pixel, Apple iPad, Apple Watch, Galaxy Watch, and Google Pixel Watch models from other wireless carriers to Xfinity Mobile.
Otherwise, a new device needs to be purchased from Xfinity Mobile for each line of service.
Device payment plans (DPPs) may be available for mobile devices, based on the customer's eligibility.
Taxes on the device are charged in full at the time of purchase, as well as the first DPP charge.
Accessories must be paid in full at the time of purchase.
To access 5G, customers will need:
A 5G-capable mobile device that is compatible with our 5G network
A 5G-enabled plan
To be located in a 5G coverage area.
How do I check for Xfinity Mobile coverage?
You can view the coverage map for Xfinity Mobile at xfinity.com/mobile.

Can Xfinity Voice customers port their phone number to Xfinity Mobile?
Yes. Xfinity Voice customers can port their phone number to Xfinity Mobile.

However, if a customer transfers (ports) their Xfinity Voice phone number to Xfinity Mobile, they may break their service bundle and their bundled pricing could change as a result.

Xfinity Mobile Savings Calculator
Description
This tool can also be accessed under Useful Links on the bottom toolbar of Einstein 360.

Notes:

For feature requests or technical issues involving tools, follow your local procedures or see a supervisor. Learn more about how to report a tool issue.
To request an update to this article, use the Share Feedback button on the Einstein 360 page. Learn more about how to send feedback.
Xfinity Mobile Third-Generation Plan Details--
Xfinity Mobile introduced the third-generation price plan in May 2020. As of Aug. 22, 2022, all new customers will be on the fourth-generation price plan. Customers on the third-generation plan can upgrade to the fourth-generation plan, and can switch back to the third-generation plan within 30 days by contacting us. After 30 days, they cannot switch back to the third-generation plan.

Who's Impacted
Xfinity Mobile customers.

Impact to Customer
Xfinity Mobile's third-generation plan introduced multi-line savings for customers with multiple unlimited data line on their accounts. It also was the first price plan to offer 5G service to customers (where available and with compatible devices).

As of Aug. 22, 2022, all Xfinity Mobile customers on all price plans will be charged a one-time $10 line set-up fee for each new line added to their accounts. This fee doesn't apply when customers are replacing or upgrading a device on an existing line. If a customer cancels a line and adds a line later, the set-up fee will apply.

What is WiFi calling?
Overview
Have you found yourself in a situation where you have access to WiFi, but not cellular service? That’s when WiFi calling comes in. It’s a feature offered on most devices on Xfinity Mobile that allows you to talk and text over a WiFi network if cellular service isn't available.

WiFi calling is helpful to have for a few reasons.

It extends the network coverage area for call and text, especially if you're in a region with poor cellular coverage.
It's easy to set up. There's no need to download an app or log in to your Xfinity Mobile account. Once you have it enabled, it just works.
WiFi calling becomes even more useful when you're traveling internationally. You can use it to call and send text messages to U.S. numbers for free when you're in another country, saving you international long distance charges.
WiFi calling with Xfinity Mobile expands your reach, helping you communicate from more locations in the U.S. and abroad. Whether you're inside a building with weak cellular service or on an overseas trip, WiFi calling has you covered.

Devices with WiFi calling
WiFi calling is available on all Xfinity Mobile devices except the following:

Samsung Galaxy S7/S7 edge
Motorola moto e5 play
iPad
WiFi calling cost
Calling U.S. numbers:

WiFi calling is available at no extra charge when you call U.S. numbers from anywhere in the world.
You use WiFi data for WiFi calling, and charges may apply through the WiFi service provider.
This is most applicable when you're in an international location.
For example, if you're paying to use WiFi in a hotel, you'll still be charged for that WiFi data when you're on a WiFi call.
Calling international numbers:

WiFi calls international numbers are billed at International Long Distance rates.
Calls to premium numbers are billed separately.

911 calls for people who are deaf, hard of hearing or have a hearing or speech disability
Due to potential technical limitations with TTY calls over WiFi or LTE, Xfinity Mobile recommends that TTY devices not be used to make 911 calls.

People with communications disabilities can reach 911 by using telecommunications relay services such as IP relay, video relay, or IP captioned telephone service. In areas where texting to 911 is available, customers can text 911 directly from their wireless device or call 911 using real-time text (RTT) on RTT-capable handsets.
For questions related to Xfinity Mobile's accessibility features:

Email us at [email protected].
Call us at 855-270-0379.
Bringing your phone number with you?
If you want to keep your current phone number, you can do so when joining Xfinity Mobile. We accept phone numbers from all carriers. You’ll just need some account details from your previous carrier, including:

Your account number.
A transfer PIN (one PIN per account).
The account holder’s name.
The last four digits of the account holder’s Social Security number (SSN).
The account billing address.
Confirmation that the account isn't locked.

If you're having trouble locating this information, find the contact information for your previous carrier and get in touch with them.

Note: Customers who bring their own smartwatch or iPad aren't eligible to port their number at this time.
How to make the switch
Check your compatibility
To BYOD to Xfinity Mobile, it needs to be compatible with our network.

Most iPhones, Samsung Galaxy phones, and Google Pixel phones are compatible with Xfinity Mobile.
Motorola and LG phones originally purchased from Xfinity Mobile are also compatible.
Most iPads are compatible with Xfinity Mobile if they can be activated with a nanoSIM (physical SIM card) and have been updated to the latest version of iPad OS prior to activation.
You may bring your smartwatch if it is equipped with the most recent version of its operating system for Apple or Samsung.
Galaxy Watch5 and Apple Watch Series 8 are examples of devices that are compatible with the Xfinity Mobile network.
Check your smartwatch's compatibility.

To find out if your device is compatible, answer a few quick questions and then enter your IMEI, which is your device's unique ID that'll help us determine if your device will work with Xfinity Mobile. We'll walk you through each step. Checking your device's compatibility doesn't mean you're signing up for Xfinity Mobile.

Make sure your device is unlocked
In addition to being compatible, your device also needs to be unlocked. Carriers often lock the devices they sell so they won't work on other networks. Your device may also be locked if you still owe money on it, but you can usually unlock your device once you've paid it off.

Check with your current carrier if you aren't sure.

Apple users must complete a backup and factory reset after the previous carrier confirms that they have unlocked the device.

Get a SIM card
An Xfinity Mobile SIM card is the key to activating your device on the Xfinity Mobile network.

If you already have an Xfinity Mobile nanoSIM (physical SIM) card or purchased an eSIM-compatible device, simply log in to your account and visit the Devices page to set up your device on an existing Xfinity Mobile line.
You can also order a nanoSIM card online.
If you’re new to Xfinity Mobile, billing for your line will begin either when your SIM card (nanoSIM or eSIM) is activated or seven days after your nanoSIM card ships, whichever is sooner.
If you’re adding a line to an existing Xfinity Mobile account, billing for the line will begin immediately when your eSIM is activated or when your nanoSIM card order is placed, whether the nanoSIM card is activated or not.

Choose your data option
You’re free to choose from either of our data options, By the Gig or Unlimited, when you BYOD to Xfinity Mobile.

By the Gig starts at 1GB for $15 per month and can be shared with other lines on your account.
Unlimited data for as low as $30 per month per line when you have at least two lines on your account.
To get multi-line Unlimited pricing, you’ll need to be on our latest plan.
Upgrade your plan by heading to:
Your account online.
The Xfinity app.
When you BYOD to Xfinity Mobile, your first monthly bill for that line will include a $10 one-time line setup fee. Each active tablet will be charged a $10 monthly recurring tablet line fee on the Xfinity Mobile account. Smartwatches will be charged a $10 monthly smartwatch fee.

Additionally, smartwatches will need to be paired with an applicable phone and data used by the smartwatch is counted towards the host phone’s data.


Activate
For information on activating your device with Xfinity Mobile, see:

How do I activate my phone with Xfinity Mobile?
How do I activate my iPad?
How do I activate my smartwatch?

Notes:

Activation times vary by carrier and whether you’re keeping your number — typically, it takes around 10 minutes.
Smartwatch activation may take up to 30 minutes, depending on the apps you choose to download and your device operating system.
Update your device so it's running on the latest software.
Know your Apple ID or Google account and password.
You'll need it to log back in to your device later.
Save voicemails with sentimental value.
Any time you change carriers, you lose your old voicemails.
Learn how to save voicemails on iPhone.
Voicemail on Android phones varies by carrier.
To save voicemails on your Android phone, go to the voicemail app, select a specific voicemail and choose Save, Download, or Send.
If you need more help, contact your current carrier.
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Bringing your phone number with you?
If you want to keep your current phone number, you can do so when joining Xfinity Mobile. We accept phone numbers from all carriers. You’ll just need some account details from your previous carrier, including:

Your account number.
A transfer PIN (one PIN per account).
The account holder’s name.
The last four digits of the account holder’s Social Security number (SSN).
The account billing address.
Confirmation that the account isn't locked.
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Xfinity Mobile integrated trade-in (check by mail) program overview
Overview
Xfinity Mobile has partnered with Assurant to provide an integrated phone trade-in program as part of the purchase process, offering customers a check by mail for their trade-in. This program provides an incentive to potential customers by helping them:

Pay off Equipment Installment Plan (EIP) balances or Early Termination (ETF) fees, or
Offset the cost of a new Xfinity Mobile phone.

Note: Customers can use their trade-in checks however they prefer. These are just examples of how the program benefits customers.

Trade-in details
Phone trade-ins can be completed in several ways:

Customers can visit xfinity.com/mobile/shop.
Customers can visit an Xfinity Retail Store retail location.
For a full list of stores, see the Xfinity Retail Store locator.
Retail Representatives can access a customer’s account in XM360 and click the Shop button or through the Check Trade-In Value button.
Customers can call an Xfinity Mobile Center of Excellence (CoE) at (888) 936-4968 for help with trading in a phone.
Device eligibility
To be eligible for the trade-in program:

Customers must confirm that they own the device.
New and existing customers with a qualifying transaction are eligible to trade in their phone.
Each phone trade-in offer must be associated with the purchase of a new phone.
Pre-orders and back-orders qualify.

In addition, the device must:

Be a smartphone.
Most smartphones are eligible.
Power on.
Be free of damage, including liquid damage.
Minor scratches and scuffs are okay.
Have no engravings.
Have acceptable LCD and display.
Screen cracks and fractures are not acceptable.
Have Find My iPhone disabled (applicable to iPhones only).
Have had a factory reset completed.
Not be in the Lost/Stolen database.
If the device is found to be in the Lost/Stolen database, the customer:
Will receive a notification on the adjusted offer of $0.
Won't be able to get the device back.

Note: If the device doesn't meet the above requirements, we can recycle the device for the customer.

The following devices are not eligible for the phone trade-in program:

Tablets and smart watches.
Phones currently reported lost or stolen (blocklisted).
Phones with a device payment plan (DPP) balance remaining on the customer's Xfinity Mobile account.
The XM360 buy flow will walk through these outlined conditions to ensure the phone's condition is thoroughly assessed, even over the phone.