Notes

high ageing case so closing this as solved NRR as per new update//
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Hi,

Thanks for writing in.

We are sorry for the delay in response due to the high volume of emails we are experiencing at the moment.

We'd like to let you know that we tried to get in touch with you on 'xxxxxx4560' to talk to you about your concern but could not reach you.

We are sorry to let you know that we are unable to understand your exact issue.

We request you to elaborate your exact issue, so that we can assist you further accordingly.

Along with this, we request you please update your email address.

We would like to let you know that updating your email address is very simple and can be done from our website, Msite or app. Here's how you can do it:

1. Log in to your Flipkart account
2. On our website, visit 'Account settings', under 'My Profile'
3. On the app or msite, please go to 'My Account' section
4. Click 'Update' and enter your new email address.
5. An OTP will be sent to your new email address which will be valid only for 10 minutes from the time it is sent to you. If you're doing it from our app or msite, you've to enter the Flipkart account's password along with the OTP.
6. Enter it in the text box and click 'Save Changes'

Your email address will get updated and after this you can continue using your Flipkart account.

In case, you require additional assistance, please reply to this email and we will be happy to help.

For other order related support or queries, please contact us here: https://www.flipkart.com/helpcentre or call us on toll free numbers '1800 202 9898' and '1800 208 9898'.

We hope to hear from you soon.

Thanks for choosing Flipkart.
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Hi,

We are writing in continuation to our previous email.

We are sorry for the delay in response due to the high volume of emails we are experiencing at the moment.

We are sorry to let you know that we are unable to understand the exact issue that you are facing.

We would request you to elaborate on your concern and write back to us with the exact issue, so that we can assist you further accordingly.

In case you require additional assistance, please reply to this email and we will be happy to help.

For other order related support or queries, please contact us here: https://www.flipkart.com/helpcentre or you can call on our toll free numbers: 1800 208 9898 and 1800 202 9898 so that we can assist you.

Have a great day.

Thanks for choosing Flipkart.

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Hi Sudip,

Thanks for writing in.

We understand that you're facing issues with your product 'HAVELLS Efficiencia Neo 1200 mm BLDC Motor 3 Blade Ceiling Fan' with the order ID 'OD124428273622603000'.

We are sorry for the delay in response due to the high volume of emails we are experiencing at the moment.

Since the product was delivered to you on March 21, 2022 it has crossed the seller's 10 day replacement period. Due to this, the seller will unable to fulfill your request.

The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the brand authorised service centre and they'll be able to help you out with any product related support you may need.

* Covered in Warranty: Havells Fans Covered for Warranty Against the Manufacturing Defect for a Period of Two Years from the Date of Purchase.
* Not Covered in Warranty: For the Damage to the Motor Winding to Usage of Power Supply through Inverters and Any Damage Cause Due to the Negligence, Mishandling, Toppling or Falling Off the Fan, Distorted or Damaged Blades, Accident, Attempted Repairs by Unauthorized Persons are Not Covered in Warranty

The invoice can be used to avail services at the brand's authorised service centres within the warranty period.

Here are the details to the brand authorised service centre:

* Contact number: 1800-103-1313 / 1800-11-0303
* E-mail: [email protected]
* Weblink: https://www.havells.com/

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

To know more about cancellations and returns on Flipkart, you can refer to the link here: http://fkrt.it/sDargyNN

In case you require additional assistance, please reply to this email and we will be happy to help.

For other order related support or queries, please contact us here: https://www.flipkart.com/helpcentre or you can call on our toll free numbers: 1800 208 9898 and 1800 202 9898 so that we can assist you.

Have a great day.

Thanks for choosing Flipkart.
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Hi Chirag,

We are writing in continuation to our previous email.

We understand your concern about the product 'TRYCLO Women Pyjama' with the order ID 'OD224989739971822000'.

We are sorry for the trouble you had to go through.

We'd like to let you know that the seller has already refunded Rs.454/- on May 26, 2022 and it has been credited in EGV Wallet by now.

In case you require additional assistance, please reply to this email and we will be happy to help.

For other order related support or queries, please contact us here: https://www.flipkart.com/helpcentre or you can call on our toll free numbers: 1800 208 9898 and 1800 202 9898 so that we can assist you.

Have a great day.

Thanks for choosing Flipkart.
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Hi,

We are writing in continuation to our previous email.

We understand that you want to return the product 'Perfect Beauty Parlour Course'.

We are sorry for the delay in response due to the high volume of emails we are experiencing at the moment.

We would like to let you know that the seller has refunded Rs. 169/- for your order 'OD124913536240728000' to your 'Bank account' on May 26, 2022.

This should have been credited to your account by May 27, 2022, as per standard banking procedures.

If you do not receive the refund by this time, you can contact your bank's customer care using the number mentioned on the back of your card with the Bank reference number '214620136101'.

If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out.

Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

We would like to thank you for your continued support and trust.

In case you require additional assistance, please reply to this email and we will be happy to help.

For other order related support or queries, please contact us here: https://www.flipkart.com/helpcentre or you can call on our toll free numbers: 1800 208 9898 and 1800 202 9898 so that we can assist you.

Have a great day.

Thanks for choosing Flipkart.