Notes

Hi Anjali,

We are writing in continuation to our previous email.

We would like to let you know that we tried to get in touch with you on '91xxxxxx2423' to talk to you about your concern but could not reach you.

Please let us know a convenient time between 9 am to 9 pm so we can call you to discuss this by replying to this email. You can also share an alternate number that we can reach you on.

We will call you again within the next 04 business hours.

In case you require additional assistance, please reply to this email and we will be happy to help.

Alternatively, you can 'Contact Us' by visiting your 'Orders' section from the app/website.

We are thankful for your continued trust on Flipkart.

Thanks for choosing Flipkart.



Hi,

We are writing in continuation to our previous emails.

We'd like to let you know that we tried to get in touch with you on '91xxxxxx5710' to talk to you about your concern but could not reach you.

We understand that you are facing an issue with the missing product '250 TC Polycotton Double Floral Bedsheet' with the order ID 'OD126849566152159000'.

We are sorry for the trouble you had to go through.
                                                                                                                                  We request you to write back to us with the below confirmation by replying this email so that we can help you out.

* Could you please let us know if the seal on the product box was broken or tampered with when you opened the external packaging?

* Could you please confirm the registered primary contact number?

We would like to thank you for your patience and understanding.

Also, we see that your email address is not updated on your Flipkart account.

Due to this, we are unable to send important order or refund related updates to you via an email.

Updating your email address is really easy and takes very little time.

Let us help you with the steps:
1) Log in to your account
2) Click 'Edit' and enter your new email address
3) A verification code will be sent to your new email address which is valid only for 10 minutes from the time it is sent to you. If you're doing it from our app or Msite, you have to enter your Flipkart account's password along with the OTP
4) Enter it in the text box and click 'Save Changes'

That's it! Your email address will be updated and you can continue using your Flipkart account.

In case you require additional assistance, please reply to this email and we will be happy to help.

Alternatively, you can 'Contact Us' by visiting your 'Orders' section from the app/website.

We look forward to hearing from you soon.

Thanks for choosing Flipkart.



Hi,
 
We are writing in continuation to our previous emails.
 
We'd like to let you know that we tried to get in touch with you on '91xxxxxx3929', '91xxxxxx9798' and '91xxxxxx1589' but we were unable to reach you.
 
We understand that you have not received your products 'Woman's 1st Choice 450ML Quick Handy Manual Vegetable and Fruit Chopper Vegetable & Fruit Chopper' with the order 'OD226855009383420000'.
 
We are sorry for the trouble and this is not something that we would want you to go through.
 
We would like to let you know that the courier service provider has confirmed that the shipment of the order was delivered to you on December 28, 2022.
 
We request you to please check with your friends, family members, neighbors, and security guard if they received the product on behalf of you.

Also, we see that your email address is not updated on your Flipkart account.

Due to this, we are unable to send important order or refund related updates to you via an email.

Updating your email address is really easy and takes very little time.

Let us help you with the steps:
1) Log in to your account
2) Click 'Edit' and enter your new email address
3) A verification code will be sent to your new email address which is valid only for 10 minutes from the time it is sent to you. If you're doing it from our app or Msite, you have to enter your Flipkart account's password along with the OTP
4) Enter it in the text box and click 'Save Changes'

That's it! Your email address will be updated and you can continue using your Flipkart account.

In case you require additional assistance, please reply to this email and we will be happy to help.
 
For other order’s related support or queries, please contact us here: https://www.flipkart.com/helpcentre    
 
Thank you for choosing Flipkart.


Hi Pramod,

We are writing in continuation to our previous emails.

We'd like to let you know that we tried to get in touch with you on '91xxxxxx4760' to talk to you about your concern, but could not reach you.

We understand that you are facing an issue with your product 'PUMA Zod Runner V3 Running Shoes For Men' with the order ID 'OD426941073148401100'.

We are sorry for the trouble and this is not something that we would want you to go through.

We would like to let you know that the seller would be happy to provide you with a replacement or a refund for your order..

There'll be some questions while creating the return. Hence, we expect your kind understanding in this regard.

1. Could you please let us know if the seal on the product box was broken or tampered with when you opened the external packaging?
2. Please confirm whether you have the brand packaging and MRP tags that you have received along with the product.
3. Please confirm whether the pickup address will be the same as the delivery one to raise a return request.
4. Could you please confirm the registered primary contact number?

In case you require additional assistance, please reply to this email and we will be happy to help.

Alternatively, you can 'Contact Us' by visiting your 'Orders' section from the app/website.

We are thankful for your continued trust on Flipkart.

Thanks for choosing Flipkart.


Hi Aditi,

Thank you for your valuable time over the call.

As per our telephonic conversation, you have confirmed that you want a call back from us after 06:30 pm.

As per your request we will call you back after 06:30 pm.

We would also like to let you know that if you would like a call back from us, just follow these simple steps:

1. Please visit the Help Centre (App) or 24x7 Customer care (Website) section
2. Select Contact us
3. Choose the contact option Call me back

In case you require additional assistance, please reply to this email and we will be happy to help.

Alternatively, you can 'Contact Us' by visiting your 'Orders' section from the app/website.

Hope this helps.

Thanks for choosing Flipkart.

Hi Shubham,

Thank you for your time over the call.

As per our telephonic conversation you have confirmed that you don't have any issue right now. Hence, we're closing this case.

In case you require additional assistance, please reply to this email and we will be happy to help.

Alternatively, you can 'Contact Us' by visiting your 'Orders' section from the app/website.

We are thankful for your continued trust on Flipkart.

Shubham,, we would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

Toll Free No:1800-102-8411



Link:https://www.oneplus.in/support


Hi Ankit,

Thankyou for valuable time over the call.

We understand your concern that you're facing an issue with your 'OnePlus Bullets Wireless Z2 with Fast Charge, 30 Hrs Battery Life, Earphones with mic Bluetooth Headset' with the order ID 'OD326871178456486100'.

We are sorry for the trouble you had to go through.

We completely understand and this isn't something we would want you to go through.

Since the product was delivered to you on December 25, 2022, it has crossed the 7-day Seller Brand-replacement. Due to this, the seller will not be able to fulfil your request.

The good news is that the product is covered under '1 Year warrenty'. You can get in touch with the authorised service centre and they'll be able to help you out with any product related support you may need.

The invoice of this product can be used to avail services at the brand's authorised service centres within the warranty period.

Here is the brand support details:

Toll Free No:1800-102-8411

Link:https://www.oneplus.in/support

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

To know more about cancellations and returns on Flipkart, you can refer to the link here: http://fkrt.it/sDargyNN

In case you require additional assistance, please reply to this email and we will be happy to help.

Alternatively, you can 'Contact Us' by visiting your 'Orders' section from the app/website.

We are thankful for your continued trust on Flipkart.

Ankit, we would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.


Hi,

Thank you for your time over the call.

We understand your concern about the status of your order.

We hope we were able to resolve your concern of your order 'REDMI 9i Sport (Carbon Black, 64 GB)' with the order ID 'OD326958488018586100'.

In case you require additional assistance, please reply to this email and we will be happy to help.

For other order related support or queries, please contact us here: https://www.flipkart.com/helpcentre Have a great day.

We would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thank you for choosing Flipkart.