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A Facebook Messenger Bot is a program which will automatically reply to people when they message you on your Facebook page. It is essentially a bot which is programmed by Facebook to automatically reply to messages sent to you on your Facebook Wall, through the message inbox, or through the news feed of your Facebook profile. message bot are able to automatically answer common questions, send out mass push notifications, promote products, tell short stories, and more. A bot is not only just great for customer service, it's also incredible when it comes to direct marketing and customer interaction.
facebook messenger chatbot can use Facebook messenger bots to great effect in many departments, including customer service. The main thing to remember when using these bots is to make them conversational. In other words, don't have your chat bot respond to one-worded commands; instead, have it answer one-worded questions or commands which are related to the subject of the message. If your bot responds to a question about the weather, the bot should say, "I'm sorry, I don't know" or "I don't know." This makes your bot highly conversational and non-threatening, which is extremely important when interacting with customers. Conversational robots are also incredibly easy to use and work well with other Facebook applications and programs, because they can easily be paired up with others to increase productivity in a work environment.
A good example of an excellent Facebook messenger bot would be the Salesforce Live Chat bot. facebook messenger bots for business allows you to chat with customers, but it also lets you send them coupons or links to websites and demos. Using the Salesforce Live Chat bot also eliminates the need to use MSN messenger, which are slow and very frustrating, as well as difficult to use for multiple people at once. Instead, with Salesforce Live Chat, you can chat with multiple clients at once using only one program.
Read More: https://zenwriting.net/cutbirth42/facebook-messenger-bot-a-step-by-step-guide
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