Notes

https://notes.io/SR5Q
https://notes.io/YrkP
https://notes.io/qkm5s
https://notes.io/TuvR
https://notes.io/Hp45

https://notes.io/Pqh6



Cust Concern – cx ask about replacement complaint status
Action Taken – replied on whatsapp//Status opened
Communication – ask cx to wait 24-48 hours for update//assurance given//cx agree




Sir, Aapse request hai ki aap please professional language ka use karein.



Kindly share your conern so that I can assist you better?
Sir, Aapki aur se unprofessional language ka use ho raha hai.
Sir, Unprofessional language is being used from your side.

CALL BACK
You're most welcome Sir, Mene aapke order ke liye call back bhi arrange karva di hai aur aap chinta na karein aapke order ke liye aur bhi jaankaari details me call dwaara bhi di jaayegi aap chinta na karein.


Please be assured! For further clarification, We have arranged a callback for you.

FBF4320B5B48C88
Session AE9F17582A3A2BA
Cust Concern – cx was non responsive
Action Taken – replied on whatsapp
Communication –cx was unresponsive

qchbV
ONLY ENGISH AND HINDI

Sir, I can only chat with you in Hindi and English, I request you to please share your concern?



PRICES FLUCTUATE
Sir, I apologies the price for product depend on seller and it fluctuates every day and our team wil give you the notification when the price for this product will decease and then you can place a fresh order.


Sir, Maafi chaahunga product ka price seller pe depend karta hai aur ye har din fluctuate karta rehta hai.
Sir, Maafi chaahunga product ka price seller pe depend karta hai aur ye har din fluctuate karta rehta hai ap next sale ka waat karein iss product ka price aur kam ho jaayega aurhamaari team bhi aapko agli sale aane par notify kar degi.


REGISTERED MAIL ID AND NUMBER CAN NOT BE CHANGED

Sir, I apologies the registered mail id can not be changed for the snapdeal account.



INVOICE
Sir, Do not worry I have registered the complaint for the invoice of your order and within 24-48 hours our team wil give you the invoice of your order.


Sir, Mene aapki order ke liye invoice ki complaint register kar di hai aur aapko 24-48 ghatnon me hamaari team iski update de degi aap chiatn na karein.
Cust Concern – cx want invoice of his order
Action Taken – replied on whatsapp
Communication – TAT shared; 24-48 hours//assurance given//cx agree


SF Password

[email protected]

tejpal777

Mam, I apologies I am not authorized to share our personal details due to company policies.



I am sorry for the inconvenience Sir, Can you please share your Order number or Suborder Number, So that I can assist you better!


Asuvidha ke liye maafi chaahunga Sir, Aapse request hai ki aap apna order number ya sub order number share karein jisse main aapki behtar sahayata kar sakun!



COMPLAINT HIGHLIGHTED


Sir, As I can check your return complaint for your order is already registered yesterday and our team is working on it but don't worry I have again highlighted your issue on priority basis to my team. Within 24-48 hours our team will update you regarding your refund for your order and I will personally work on this to resolve at the earliest.


Sir, Jesa ki check kar paa raha hun aapke order ke liye complaint already kal register krdi gyi hai humare team use par kaam kar rahe hai par aap bilkul nischint rahe mane apka concern team ko dubara priority basis par highlight kar deya hai. Aapka order 24 ghanton me deliver karwa diya jaayega aur Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya jaa sake.

Sir, Jesa ki check kar paa raha hun aapke order ke liye complaint already kal register krdi gyi hai aur aapke order ka pickup bhi ho chuka hai aur humaare team use par kaam kar rahe hai par aap bilkul nischint rahe mane apka concern team ko dubara priority basis par highlight kar deya hai. Aapke order ki refund update aapko hamaari team se 24 ghanton me mil jaayegi aur Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.


Jesa ke check kar paa rahe hoon apke UPI details yahan present na hone ke karan apke refund initiate nahi ho paya hai, Jesa ki check kar paa raha hun aapke order ke liye complaint already kal register krdi gyi hai aur aapke order ka pickup ho chuka hai ye kuch samy me app me bhi update ho jaayega aur humare team use par kaam kar rahe hai par aap bilkul nischint rahe mane apka concern team ko dubara priority basis par highlight kar deya hai 48 ghanton me aapko iss order ke liye refund ki udpate mil jaayegi aur Aap nishchint rahe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.



Cust Concern – cx ask about complaint status//complaint registered yesterday
Action Taken – replied on whatsapp//complaint highlighted
Communication – ask cx to wait 24 hours for complaint update/assurance given//cx agree



JOB OPPORTUNITY

Mam, You can visit our website [email protected] to find job opportunity with Snapdeal.
Sir, Aap snadeal me job opportunity paane ke liye hamaari website [email protected] check kar tye hai.


LINK SCREENSHOT
Sir, We are really sorry due to technical limitation, We are unable to fetch the shared screenshot/document. Therefore, please help us by typing your order related issue to help you out.



Sir, Maafi chahunga mein aapki send kiye gaye images/screenshot/document ko check nahi kar sakta techincal limitations hone ke kaaran, kripya aap mujhe text karake apna concern bta dijiye.


UD
Cust Concern – cx ask about order status///UD Marked
Action Taken – replied on whatsapp//FNDR filled
Communication – info shared that order is UD marked//del rescheduled// asked cx to wait 24 hours///assurance given.//cx agree

ODA
I apologize, but we are unable to deliver your order, as your order is out of the delivery area, which means your order is in your city but, our courier partner is unable to deliver your item to your specific address so, I request you to please co-operate with us this time and do self-pickup your product from your nearest EKART courier center.

Below mentioned are courier details:-
Courier Name :EKART
AWB Number :SDLC1015863715

Courier Contact Number :1800 208 9898 · 1800 208 1888 · +91 80 6798 2222
Courier Website :https://ekartlogistics.com/

Cust Concern – cx asked about order///ODA Marked
Action Taken – replied on whatsapp
Communication – info shared to cx for self pickup//courier details given//apology given


Sir, Maafi chaunga apka order out of delivery area hua hai, jeska matlb hai ke apka order apke city mai phuch chuka hai but apke deyai gae address par pr hamre courier partner use deliver nahi karwa paa rahe hain, to apse request rahege ke kirpiya aap es baar apne order khud apne nazdiki Blue Dart courier center se lai le. Wrna apka order seller ke pass return ho jaega.

Main Courier Details share kar rahe hoon:
Courier naam: Blue Dart
Awb no:65126948246
Courier sampark number:1860 233 1234
Courier website:https://bluedart.com/call-us



ORDER LATE

[email protected]


Sir aap is concern ka screenhshot hamaari mail id [email protected] par bhejh sakte hai aapki aur se screenshot milne ke baad hamaari team aapko jald se jald aapki complaint ki update bhi de degi.


Sir, You can share the screenshot of this issue that you are facing on our mail id [email protected] after getting the screenshot on mail from your side our team will give you update as soon as possible.


SNAPCASH


Sir, When you refer the snapdeal app with any of your friend or family member then you will get 125 Snap cash when they sign up successfully.

Sir, Jab aap Snapdeal app kisi bhi friend ya family member ke sath share krte hai aur jab wo succesfully sign up karte hai to aapko 125 Snapcash milta hai.



Sir, You can use Snapcash to get 10-20 percentage off on your orders by selecting Snapcash as the payment mode at the end while placing the order.


Sir, Maafi chaahunga snapcash bank account me transfer nahi ho paayega, Aap snapcash ka use kar ke kisi bhi product par sirf 10-20 percentage off par product kharid sakte hai aapko bas order place karte samay payment mode par Snap cash select karna hoga.



Sir, Aap snapcash ka use kar ke kisi bhi product par sirf 10-20 percentage off par product kharid sakte hai aapko bas order place karte samay payment mode par Snap cash select karna hoga.

LINK

Sir, Kya apne ye order place kiya hai ya order place krne ke baare me soch rahe hai?


Sir, Have you placed a new order of thinking about placing the order?

Sir, Can you please tell me the name of the product and its brand name so that I can help you better?

Sir, Kya aap please product aur uske brand ka naam bata sakte hai jo aap buy krna chaahte hai taaki mein aapki behtar sahayta kar sakun.

Sir, Mein aapko neche ek link share kar raha hun uss link par click kar ke aap is product ko exciting price par kharid sakte hai.


Sir, I am giving you a link by clicking on that link you can buy this proudct in exciting prices.

Sir, I apologies this product is not available at this time but do not worry I have shared this concern with our team will notify you when the product will be available.


Sir, Maafi chaahunga ye product available nahi hai par aap chinta na karein jab bhi ye available hota hai to aapko hamaari team aapko notify kar degi.


DISCRETE PACKAGING
Yes Sir, Do not worry the packaging of this order will be discrete.



Cust Concern – cx want discrete packaging for his order
Action Taken – replied on whatsapp
Communication –infor shared tio cx that packaging for thsi order will be discrete //assurance given//cx agree


COURIER BOY ACTION
Sir, Do not worry strict action will be taken against the courier boy and you will not face this problem again and you order will be delivered to your doorsteps as soon as possible.

Asuvidha ke liye maafi chaahunga Sir, aap chinta naa karein courier boy pe strict actions liye jaayenge aur aapko ye problem fir se face nahi karni padegi

COURIER BOY NUMBER
I really apologies Sir, I am not authorized to share the courier boy's number and Do not worry our courier boy will call you himself when your order will be out for delviery do not worry I have shared your concern with our courier partners also and we will try our level best to make sure that you will not face this problem again.


Maafi chahunga courier boy ka number share karne ke liye mein authorized nahi hun par aap chinta naa karein mene aapka concern apni courier team ke saath share kar diya hai aur is baar mein iska poor dhyaan rakhoonga ki aapke order ki delviery se pehle aapko corieir boy zaroor contact kare.


PENDING FOR VERFICATION

Cust Concern – cx want to verify the order
Action Taken – replied on whatsapp//
Communication – info shared//TAT shared: 24 hours//assurance given//cx agree

PDWP

Cust Concern – cx ask about order status//PDWP
Action Taken – replied on whatsapp
Communication –apolgy given//assurance given



Cust Concern – cx ask about order status//PDWP//Prepaid
Action Taken – replied on whatsapp
Communication –apology given//TAT shared; 24-48 hours//assurance given


INVOICE

Sir, I have registered the complaint for the invoice and within 24-48 hours our team wil send you the invoice on your mail id [email protected].

Cust Concern – cx want invoice of the order on [email protected]
Action Taken – replied on whatsapp//
Communication – ask cx to wait 24-48 hours for update//Assurance given




URGENT

There is no need to worry Sir, I've shared the request for the fast delivery of your order to our courier partners and we will try our best to deliver your order today.


Sir, Mene aapke order ke liye fast delviery ki request courier partners ke saath share di hai aap chinta naa karein ham poori koshish karenge ke aapke order ko jald se jald delvier karva sakein.



Sir, Mene aapke order ke liye fast delivery ki request courier partners ke saath share di hai aap chinta naa karein ham poori koshish karenge ke aapke order ko 6 November se pehle se pehle deliver karva sakein.



Cust Concern – cx want urgent delivery
Action Taken – replied on whatsapp//specific delivery date mentioned
Communication – DDR shared//assurance given//cx agree


Sir, Jese he aapka order Out For Delivery hoga courier boy ka number aapko provide kiya jaayega aur courier boy bhi apko uss din call karega aap call par coordinate kar ke apna order 3/11/22 ko deliver karva sakte hai.


Sir, You will get the call from courier boy when your order wil be Out For Delivery you can coordinate with him on call to deliver your order on the date that you want.

Cust Concern – cx wants to delay the delivery of his order
Action Taken – replied on whatsapp//specific delivery date mentioned
Communication – DDR shared//asked cx to coordinate with courier boy when the order wil be OFD assurance given//cx agree


ORDER LATE

Sir,I apologies for teh delay in the order's delviery do not worry your ordre is alrdy in your city and wil bedelvierd to your doorsteps anytime.

Sir, Maafi chaahunga aapke orde me delay hui hai par aap chitn na rkein aapka order aapki city me pahuch chuka hai aur ksii bhi waqt aapke doorsteps par deliver karva diya jaayega.




Pending For verification
Cust Concern – cx ask about order status///Pending For verification
Action Taken – replied on whatsapp
Communication – info shared that order is pending for verifiction//TAT shared; 24 hours//assurance given//cx agree


Failed transaction
Cust Concern – cx ask about order status///Transaction failed
Action Taken – replied on whatsapp
Communication – info shared //TAT Shared; 72 hours for update//assurance given//cx agree


CHANGE DELIVERY ADDRESSS

Sir, Can you please tell me the new address that you want to change for your order?


Sir, Do not worry I have updated the address for your order and it will be soon updated in app also.


Kya aap please bataayenge ki aapko kya naya adres apne order ke liye update karna hai?

Cust Concern – cx want to change the delivery address for his order//order just confirmed
Action Taken – replied on whatsapp//address updated
Communication –address updated//cx agree



ORDER SHIPPED
Sir, As I can check you order is already shipped so the delivery address can not be changed now but when the order will be Out For Delivery our team will provide you the courier boy's number and you can coordinate with him on call to deliver your order in your current address if it is in your area pin code of your original address.


Mam, Maafi chaauhunga aapke order ka delivery address change nahi ho paayega kyunki aapka order already ship ho chuka hai aap aap chinta naa karein jis din aapka order Out For Delivey hoga aapko hamaari team courier boy ka number share karegi aap call par coordinate kar ke apne courier apni current location par deliver karva sakte hai agar aapki current address aapke original address ke same pin code me hai.



Sir, I would like to inform you if your order is already shipped then your address could not be changed if your new address is outside the pin code of your previous address.

Sir, Maafi cahaahunga aapke order ke liye delivery address change nahi ho paayega agar aapka order already shipp ho chuka hoga to aur agar aapka new delviery address agr aapk pooraane address ke pin code se bahar hai to.


Cust Concern – cx want to change the delivery address after order is shipped
Action Taken – replied on whatsapp
Communication – denial given to change the delivery address//asked cx to coordinate with delivery boy//assurance given//cx agree

ORDER PRINTED


Mam, Maafi chaauhunga aapke order ka delivery address change nahi ho paayega kyunki aapka order already pack aur print ho chuka hai aap chaahe to aap is order ko cancel kara ke naya order apne current address se place karva sakte hai.


Cust Concern – cx want to change the delivery address after order is printed
Action Taken – replied on whatsapp
Communication – denial given to change the delivery address//asked cx to place a new order from his current address//assurance given//cx agree

PRODUCT INFORMATION
Cust Concern – cx want to know detailed information about the product
Action Taken – replied on whatsapp//
Communication – asked to visit the order description page//assurance given//cx agree

DISCRETE PACKAGING
Cust Concern – cx want to know about discrete packaging of the fantasy product
Action Taken – replied on whatsapp//
Communication – Info share to cx that order wil come in discrete paxckaging//assurance given//cx agree



ORDER CONFIRMED
Sir, Do not worry I have updated the address for your order and it will be updated soon in the app also.
Sire, Aap chinta naa karein mene aapke order ke liye delivery address change kar diya hai aur ye app me bhi kuch samay me update ho jaayega.

Cust Concern – cx want to change the delivery address after order is confirmed
Action Taken – replied on whatsapp//updated the delivery address
Communication – updated the delivery address//assurance given//cx agree

ADD A MOBILE NUMBER FOR THE ORDER


Okay Sir, I have added 9951492749 mobile number for your order,
Okay Sir, mene apke order ke liye mobile number add kar diya hai.


Cust Concern – cx want to add the mobile number 8179897759mobile number for his order
for the delivery of his order
Action Taken – replied on whatsapp
Communication – mobile number updated//assurance given

Okay sir, i have ade the mobile umber for your order,

RTO
Cust Concern – cx ask about order///RTO marked
Action Taken – replied on whatsapp
Communication – asked cx to place a new order//apology given//cx agree



Cust Concern – cx ask about order///RTO marked//prepaid
Action Taken – replied on whatsapp
Communication – asked cx to place a new order//apology given//cx agree//TAT shared: 24-48 hours for update


Sir, We apologize as we were not able to deliver your order, I request you to please place new order on exciting prices by clicking on the link given below and this time I will make sure that your order will be delivered to your doorsteps as soon as possible and you will not face this problem again.

Sir, Maafi chaunga aapka order ko courier related issues ki wajha se ham deliver nahi karva paaye, Apse request karunga please app apne leyai neeche ditye gaye linkpar click kar ke exciting price par ek new order place kar lejeyai. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. Or es baar aap jo order place karenge hamare poore koshish rahege ke jaldh se jaldh apko deliver karwaya jae.


Sir, Aap chinta naa karein aane waali next sale me iss product ka price aur kam ho jaayega aur aapko hamari team se sale ke live hote he notify bhi kar diya jaayega aap chitn na karein Sir, Aap sale me iss order ko aur bhi discounted price me kharid sakte hai.

Donot worry Sir, You can buty this prdouct in ecne lesser price in our updcoming sale and our tema iwill ntify you whenve our next sale wil be live.

PDWP
Cust Concern – cx ask about order status///PDWP Case//COD
Action Taken – replied on whatsapp
Communication –apology given//assurance given//asked cx to place a new order


Cust Concern – cx ask about order///PDWP//Prepaid
Action Taken – replied on whatsapp
Communication –apology given//TAT shared: 24-48 hours//assurance given//asked cx to place a new order


ODA
Sir, Maafi chaunga apka order out of delivery area hua hai, jeska matlb hai ke apka order apk city mai phuch chuka hai but apke deyai gae address par pr hamaare courier partner use deliver nahi karwa paa rahe hain, to apse request rahege ke kirpiya aap es baar apne order khud apne nazdiki EKART se lai le. Wrna apka order seller ke pass return ho jaega.

Main Courier Details share kar rahe hoon:
Courier naam:EKART

Awb no: SDLC1500044958

Courier sampark number: 1800 208 9898 · 1800 208 1888 · +91 80 6798 2222
Courier website:https://ekartlogistics.com/


I apologize, but we are unable to deliver your order, as your order is out of the delivery area, which means your order is in your city but, our courier partner is unable to deliver your item to your specific address so, I request you to please co-operate with us this time and do self-pickup your product from your nearest Blue Dart courier center .

Below mentioned are courier details:-
Courier Name :Blue Dart
AWB Number :62296759851
Courier Contact Number :1860 233 1234 / 022 6260 1234 / 044 6634 4600
Courier Website : https://www.bluedart.com/



Session id : 0837EC371785259


Cust Concern – cx ask about order/// ODA marked
Action Taken – replied on whatsapp
Communication –asked cx to do the self pickup of the order//Courier details given// apology given




WHY MY ORDER IS CANCELLED

Sir, As checked your order got canceled due to technical error
I am sorry for the inconvenience caused. I request you to palce a fresh order and I have escalated your concern and be assured this will not happen again.


Sir, Maafi chaahunga apka order technical error ke wajha se cancel ho chuka. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaaega apse request hai ki aap neeche di gayi link par click kar ke iss product ko reorder kar skate hai aur mein poori koshish karoonga ki ye product jald se jal aapke doorsteps tak deliver karva diya jaaye.

https://www.snapdeal.com/product/9-inch-dildo-vibrating-g/670347971053



Cust Concern – cx want to know why his order was cancelled
Action Taken – replied on whatsapp//link shared to buy the product
Communication – cancellation reason shared with cx //asked cx to place a new order//assurance given //cx agree



CANCELLATION OF ORDER THAT IS SHIPPED

Please give me a moment to register the cancellation complaint of your order.

Okay Sir, Aap mujhe thoda samay dijiye mein aapke order ke cancellation ki complaint register kar sakun.


Sir, Your product has already been shipped, however, I am taking the cancellation request. In case, the courier team tries to deliver the product, The courier boy will call you and please refuse the delivery on call, then your order will be successfully cancelled.


Okay Sir, Mene aapke order ki cancellation complaint successfully register kar di hai, Jesa ke check kar pa rahe hoon apka order shipped ho chuka hai, to apse request karunge please aap order lene se apne door steps par mana kar dejeyaiga apka order fir successfully cancel ho jae.


Ji Sir, Aapka order agar ship nahi hota to abhi aapka order cancel ho jaata par aapka order ship ho chuka hai aur apke order ke liye courier boy call karega aap call par he order lene se mana kar dijiyega apka order fir cancel ho jayega.


Sir, Order shipped hone ke baad directly cancel nahi kiya jaa sakte hai ye order cancel tab bhi hoga jab aap delivery ke waqt courier boy ke call par order lene se refuse karenge.



Cust Concern – cx want to cancel the order
Action Taken – replied on whatsapp
Communication – info shared //ask him to refuse at door steps//assurance given//cx agree

CIP

Sir, As checked your order got canceled due to technical reason and I am sorry for the inconvenience caused.Your order is in cancellation in progress stage and you wil get the refund update from our team within 24-48 hours.


Sir, Jesa ki dekh paa raha hun aapka order cancellation in progress stage par hai aur hamaari team se aapko 24-48 ghanton me refund ki update bhi mil jaayegi aap chinta naa karein.

Cust Concern – cx ask about order/ status//CIP
Action Taken – replied on whatsapp
Communication – info shared //assurance given// ask cx to wait 24-48 hours for update//


DID not get hat I order
Sir, Can you please tell me what wrong product you got instead of Aadi - Red PU Slide Flip flop?

Kya aap please bataayenge ki aapko iski jagha kya wrong product mila hai?




Thank you for confirming Sir, I have sent you an SMS on your registered mobile number and there is a link given in that SMS by clicking on it you have to sen the images of wrong product and after receiving the images of wrong product our team will give you update on the return complaint of your order within 24-48 hours.




Mail id confirm karne ke liye dhyanyawad,Mene aapki registered mail id par ek mai kiya hai us mail pa aapko jo wrong product mila hai aapko uski images hamein mail par share karni hai aapki aur se wrong product ki images milne ke baad hamaari team aapke is order ki return complaint ki update 24-48 ghante me de degi aap chinta na karein Sir.






Cust Concern – cx want to return the order///wrong product received
Action Taken – replied on whatsapp//SMS sent
Communication – ask cx to share the image of wrong product on the SMS//TAT shared: 24-48 hours for update after getting the images//assurance given//cx agree




Thank you for confirming your mail id Sir, I have send you a mail on your mail id [email protected]
in which you have to send the image of the wrong product and after getting the images of wrong product our team will give you update on the return complaint of your order within 24-48 hours.



Yes Sir we have received the images share by you through mail and now within 24-48 hours our team will surely give you the update on your return complaint.


Mene aapki registered mobile number par ek SMS kiya hai us mail pa aapko jo wrong product mila hai aapko uski images hamein SMS par di gayi link share karni hai aapki aur se wrong product ki images milne ke baad hamari team aapke is order ki return complaint ki update 24-48 ghante me de degi aap chinta na karein Sir.


Mail Id confirm karne ke liye dhanywaad Sir, Mene aapko abhi aapki mail id [email protected]
par ek mail kiya hai jis pr aapko wrong product ki images share karni hai aapki aur se wrong product ki images milne ke baad hamaari team aapko 24-48 ghanton me update bhi de degi aap chinta na karien.


Cust Concern – cx want to return the order///wrong product received//cx unable to send the images through the link given in SMS
Action Taken – replied on whatsapp//macro sent
Communication – ask cx to share the image of wrong product on the mail//TAT shared: 24-48 hours for update after getting the images//assurance given//cx agree




PICKUP

Cust Concern – cx ask about pickup status
Action Taken – replied on whatsapp//RL Filled
Communication –info shared//pickup failure reason confirmed//TAT shared: 2-3 days/ /assurance given//cx agree


APUC


Thank you for sharing the pickup details for your order, Please give me a moment to update the return complaint of your order.



Pickup details share karne ke liye dhyanyawad, Aap mujhe thoda samay dijiye taaki mein aapke order ki return complaint update kar sakun.



Cust Concern – cx ask about pickup status//APUC
Action Taken – replied on whatsapp//RL Filled
Communication –info shared////TAT shared:72 hours/ /assurance given//cx agree


MANUAL PICKUP

Your order cannot be picked up as your address lies outside our serviceable area for reverse pickup. Please send it to us via any national courier within the next 5 days on address given in the mail sent on your mail id and below and after your order reaches our wear house you wil get the refund for courier charges also.

Baba Express ECOM Pvt Ltd. G/F, H Near Pole, NJF H 425 Village Dhoolsiras Sector- 24, Dwarka, New Delhi - 110078



 


Sir, Aapke area ke pass pickup partners available na hone ke karan aapke iss order ka pickup nahi ho payega aur aapke iss order ke liye manual pickup assign hua hai aapko kisi national courier service se hamein 5 dinon ke andar mail par diye gaye aur neche diyegaye address par order bhejhna hai aap chinta naa karein aapko is maual pickup ke liye courier charges bhi refund me diya jaayega.
Baba Express ECOM Pvt Ltd. G/F, H Near Pole, NJF H 425 Village Dhoolsiras Sector- 24, Dwarka, New Delhi - 110078






Chinta na karein Sir, Aap chinta na karien jese he aapna order manually bhejh dinge to aapko courier service se ek courier receipt milegi uss reciept ko aapko hamien mail par bhejhna hai aapki aur se mail milne ke baad aapko hamari team refund ke liye 24-48 ghante me update de degi.



Cust Concern – cx ask about pickup status//manual pickup assigned
Action Taken – replied on whatsapp//macro sent
Communication ask cx to send the order within 5 days by any national courier service/ /assurance given//cx agree


CANCEL THE PICKUP



Sir, I have registered the compliant for the cancellation of the pickup of your order In case the courier team tries to deliver the product, please refuse the pickup of your order and do not worry now you can retain your order.


Cust Concern – cx want to cancel the pickup of your order and retain the product
Action Taken – replied on whatsapp//RL Filled
Communication-ask cx torefuse teh pickup on call//assurance given//cx agree


LINK

Sir, Kya apne ye order place kiya hai ya order place krne ke baare me soch rahe hai?


Sir, Have you placed a new order of thinking about placing the order?

Sir, Can you please tell me the name of the product and its brand name so that I can help you better?

Sir, Kya aap please product aur uske brand ka naam bata sakte hai jo aap buy krna chaahte hai taaki mein aapki behtar sahayta kar sakun.

Sir, Mein aapko neche ek link share kar raha hun uss link par click kar ke aap is product ko exciting price par kharid sakte hai.


Sir, I m giving you a link by clicking on that link you can buy this prouct in exciting prices.

Sir, I apologies this product is not available at this time but do not worry I have shared this concern with our team will notify you when the product will be available.


Sir, Maafi chaahunga XL size me ye product out of stock ho chuka hai par aap chinta na karein jab bhi ye product wapas stock me aata hai to aapko hamaari team aapko notify kar degi aur aap is product ko fir kharid sakte hai.

EOD

Sir, As I can see here, the pickup of your item has been schedule and our team will give you the pick up update for your order within 24 hours.

Sir , Jesa ke check kar pa raha hoon, apke order ka pickup scheduled krwa deya gya hai. Aapke order ka pickup ki update aapko 24 ghanton me hamaari team dwaara de di jaayegi.


Cust Concern – cx want to return the order///order defective
Action Taken – replied on whatsapp//pickup sheduled
Communication – info shared complaint taken ask cx to wait 24 hours for pickup update

Replacment

Please give me a moment to register the replacement complaint of your order.
Aap mujhe thoda samay dijiye mein aapke order ke liye replacement complaint register kar sakun.

Cust Concern – cx want to replace the order///product defective not working
Action Taken – replied on whatsapp//pickup scheduled
Communication – info shared complaint taken ask cx to wait 48 hours for pickup update


REFUND



Can you please tell me the mode of refund you want for this order Snapdeal credit, Bank Account or UPI?

Thank you for confirming the mode of refund for your order, Please give me a moment to register the return complaint of your order.



Kya aap please bataayenge ki aap kis mode se refund karaana chahenge Snapdeal credit, Bank Account ya UPI ?

Refund mode confirm karne ke liye dhyanyawad, Aap mujhe thoda samay dijiye taaki mein aapke order ki return complaint register kar sakun.

Sir, Maafi chahunga refund ke liye haamre pass sirf Bank Account, UPI ya Refund Voucher he aviable hai, Kya aap please bataayenge ki aap kis mode se refund karaana chahenge Bank Account, UPI ya Refund Voucher?


Cust Concern – cx want to return the order/// Cx did not like the quality of the product
Action Taken – replied on whatsapp//pickup scheduled
Communication – info shared//refund mode confirmed//complaint taken ask cx to wait 48 hours for pickup update



DAMAGED PRODUCT

Sir, I have sent you a mail on your registered mail id [email protected] and I would request you to please share your damaged product image so that the pickup of your order could be done successfully.

CCA MARKED




Sir, Jese ki check kar paa rah hun ke aapke order ka pickup ho chuka hai aur aapke replacement order ki update aapko hamaari team 24-48 ghanton me de degi aap chinta na karein.

Sir, As I can check the pickup of your order is already done successfully and within 24-48 hours our team will give you the update regarding the replacement complaint of your order.

Cust Concern – cx ask about complaint status//CCA Marked
Action Taken – replied on whatsapp
Communication – ask cx to wait 24-48 hours for replacement order status//assurance given//Cx agree




ASKING NEFT


Thank you for confirming your mail id Sir, I have sent you a mail in your registered mail id and I request you to please share your bank details with us in that mail and after getting the bank details from your side our team wil give you the refund update from your order within 24-48 hours.


Yes Sir, We have recieved the bank details from your side today and do not worry now within 24-48 hours our team will surely send you the refund update for your order.





Mail ID confirm karne ke liye dhanyaawaad Sir, apse request hai aap apne account details share kar dejeyai, uske leyai mai apko aapki registered mail id [email protected] par ek mail send kiya hai uss us par aap apni bank details bhejh dijiye aapki aur se bank details milne ke baad hamaari team aapko 24-48 ghanton me refund ki update de degi aap chinta naa karein Sir.


Session id : CD969E6B9486B7F

Cust Concern – cx ask about refund status//Bank details missing
Action Taken – replied on whatsapp//macro sent
Communication –asked cx to send the bank details in the mail///TAT shared: 24-48 hours//assurance given//cx agree




Ji Sir, Aapki aur se bank detail hamein aaj mil chuki hai aur aapko 24-48 ghanton me zaroorr hamaari team se refund ki update mil jaayegi aap chinta naa karein.


Cust Concern – cx ask about refund status//Bank details recieved
Action Taken – replied on whatsapp//macro sent
Communication –infor shared that we have recieved the bank details///TAT shared: 24-48 hours//assurance given//cx agree



ASKING UPI DETAILS

Sir, As I can check that your refund is not initiated from our end because your UPI details are not present here, I have highlighted teh return complaint of your order on priority basis and our team will send you a link on your registered mobile number within 24-48 hours and I request you to please share your UPI details by clicking on teh link and then our our team wil give you the refund update for your order as soon possible.
after receiving the UPI detail from your side our team will give you the refund update within 24-48 hours.




Jesa ke check kar paa rahe hoon apke UPI details yahan present na hone ke karan apke refund initiate nahi ho paya hai, Sir, Mene aapke order ki return complaint ko priority basis par highlight kar diya hai aur aapko hamaari team 24-48 ghtnon ke andar aapke registered mobile number par ek link bhejhegi us link pr click kar ke aapko bas apni UPI details share karni hai aur aapki aur se UPI details milne ke baad hamaari team aapko jald se jald refund ki update bhi de degi aap chinta na karein Sir.


Cust Concern – cx ask about refund status//UPI details missing
Action Taken – replied on whatsapp/status opened
Communication –asked cx to send the UPI details in the link sent in the SMS on registered mobile number ///TAT shared: 24-48 hours//assurance given//cx agree



ONLY ONE SUBORDER


Cust Concern – cx want to return the order///cx got only one order he ordered of two
Action Taken – replied on whatsapp//pickup scheduled
Communication – info shared//TAT shared: 48 hours for update///assurance given//cx agree



ITEM MISSING BELOW 500

Do not worry Sir I have registered the return complaint for your order and you do not have to do pickup for this order, We just need your cooperation in thoroughly investigating this matter. Therefore, we request you to allow us a maximum of 7 days for a detailed investigation.
Please accept our apology for the inconvenience.





Cust Concern – cx want to return the order///cx got empty parcel//below 500
Action Taken – replied on whatsapp//
Communication – info shared//TAT shared: 7 days for complaint update///assurance given//cx agree

ITEM MISSING ABOVE 500

Sir, We need your cooperation in thoroughly investigating this matter. Request you to duly fill and sign the undertaking form which is sent to you over your Registered Email ID and send back to us with the images of empty pracel and invoice. After that we will update after investigation within the next 7 days.
We are sorry for the inconvenience and will get back to you asap!


Asuvidha ke liye maafi chaahunga Sir, Apni mail id confirm karne ke liye dhanyawaad mene aapko abhi aapki registered mail id [email protected] par ek mail bhejha tha ap us mail ko ek bar check karein us mail par aapko ek link di hogi us link ko click kar ke aapko ek UT Form milega aapko use download kar ke uska printout nikaalna hai aur usse fill kar ke hamein empty parcel ki packaging aur invoice ke saath bhejhna hai aapki aur se hamein jab saari details mail dwaara mil jaayengi to aapko hamaari team 7 dinon me return complaint ki update de degi aap chinta na karein.




Sir, Aapki aur se bank detail hamein kal 9:47 pm
par UT Form mail dwaara mil chuka hai aur aapko 6 dinon ke andar hamaari team se refund ki update mil jaayegi aap chinta naa karein.



Yes Sir, I have checked that you had sent a mail from [email protected] mail id on our mail id Yesterday at 1:11 pm but the UT form images are missing in it due to some technical issue, So I would request you to send the images of UT Form filled with images of empty parcel and invoice. After that we will update after investigation within the next 7 days.





Sir, Aapke iss order ka pickup nahi hoga kyunki aapko empty box mila hai aapko bas hamein mail par UT Form, empty parcel ki packaging aur invoice ke saath bhejhna hai aapki aur se hamein jab saari details mail dwaara mil jaayengi to aapko hamaari team 7 dinon me return complaint ki update de degi aap chinta na karein.



Issues-order return related // empty parcel//above 500
Action: Replied on WhatsApp//macro sent
Communication-Info shared on chat // apology done / asked to fill and share UT form and snapdeal packaging and invoice//TAT shared: 7 days//assurance given//cx agree

IMAGES RECIEVE

I have sent you a mail in your registered mail id and I request you to please share your damagd product images with us in that mail and after getting the damagd product images from your side our team wil give you the retrun compliant update from your order within 24-48 hours.


Cust Concern – cx ask about complaint status//cx got damaged product
Action Taken – replied on whatsapp//Macro sent
Communication – Asked cx to send the product image on the mail sent by our team///TAT shared: 24-48 hours after receiving the images




REFUND INITIATED

I have checked the details and your ₹340.00 refund was initiated on 28/11/2022 by us and banks usually take around 7-10 working days to reflect the amount in your account.
Don't worry, your refund will reflect in your account on or before 10/12/2022.


Sir, jesa ke check kar paa raha hoon apka ₹3,048.00 ka refund amount hmarae tarf se 25/11/2022 ko initate kiya gae hai. Apka bank apke account mai show karene ke leyai adhiktam samay 7-10 working days leta hain.
Chinta mat kijeyai sir, apka refund 8/12/2022 tak ya usse pehle apke bank account me bhi show ho jaega.

Cust Concern – cx ask about refund status//refund initiated but cx did not get it
Action Taken – replied on whatsapp
Communication –info shared//TAT shared: 8 working days for refund update //assurance given//cx agree



NEFT WENT ON HOLD

Sorry, that you are facing such an issue. Your refund complaint is already registered and our team is working on it but don't worry within 24 hours your refund will be transferred in your bank account.




Cust Concern – cx ask about refund status//neft went on hold yesterday
Action Taken – replied on whatsapp
Communication –info shared//TAT shared: 5 days//apology given//assurance given//Cx agree

REFUND VOUCHER

Sir, As I can check the Snapdeal credit of ₹189.00 was initiated on 28/11/2022 by us and you can use this Snapdeal credit to buy any product in Snapdeal by selecting voucher as the payment mode at the end while placing the order.


Sir, As I can check the refund voucher of ₹389.00 you can use this snapdeal credit to buy any product in Snapdeal by selecting snapdeal credit as the payment mode at the end while placing the order.




Mein jesa ke check kar paa raha hoon apke order ke liye ₹539.00 ka refund voucher/Snapdeal credit hamaare tarf se 2/10/2022 ko initate kiya tha aur aap iska use kar ke order palce karte waqt payment mode par Snapdeal credit/ refund voucher select kar ke kisi bhi product ko Snapdeal se kharidne me use kar sakte hai.


Maafi chaaunga apko refund ab bank account me nahi mil paayega kyuki aapke order ka refund already snapdeal credit me transfer kar diya gaya tha to aapke order ka aap is voucher/Snapdeal credit ka use kisi bhi product ko Snapdeal se kharidne me use kar sakte hai.

Sir, I apologies the snapdeal credit now can not be transferred back to bank account but you can use this snapdeal credit to buy any product in Snapdeal by selecting snapdeal credit as the payment mode at the end while placing the order


Cust Concern – cx ask about refund status//refund initiate
Action Taken – replied on whatsapp
Communication –info shared/Snapdeal credit details shared //assurance given//cx agree


DELETE THE ACCOUNT


Sir, I apologies I am not authorized to delete the snapdeal account.


Okay Sir, I have taken the request to deletion complaint for you snapdeal account and within 24-48 hours our team will give you update on this regarding this.
the snapdeal account and within 24-48 hours our team wil give you update regarding this.

Okay Sir, Mene apake account deletion ki complaint register kar di hai aur aapko 24-48 ghante me hamaari team update bhi de degi.


Cust Concern – cx want to delete the snapdeal account
Action Taken – replied on whatsapp
Communication –denial given many time// complaint registered //TAT shared: 24-48 hours//cx agree




CONTACT THE BANK

Sir, I have checked the details and your refund of ₹145.00 was initiated on 25/11/2022 by us and banks usually take around 7-10 working days

Don't worry, your refund must had been reflected in your account on or before 22/1022. If you have not received the refund even after contacting the bank you can contact us again and we will be available here anytime of the day to help you and to make sure that you will get full refund for your order.



Sir, jesa ke check kar paa raha hoon apka ₹919.00 amount hamaare tarf se 28/9/2022 ko initate kiya gae hai. Apka bank apke account mai show karene ke leyai refund amount adhiktam samay 7-10 working days leta hain.
Chinta mat kijeyai si, apka amount18/10/22 ko ya usse pehle he apke account mai bhe show ho gaya hoga. Apse request karunga please aap ek baar apne bank se eske regarding contact kare aur agar aapko bank se contact karne par bhi refund nahi mila hoga to aap hamein fir se contact kar sakte hai ham aapki shahyta ke liye har smy available hai aur ham iska poora dhyaanm rakhege ki aapko poora refund mile.

Cust Concern – cx ask about refund status//refund initiated cx did not get the refund
Action Taken – replied on whatsapp
Communication –info shared//asked cx to coordinate with the bank/assurance given//cx agree

Sir, jesa ke check kar paa raha hoon apka ₹799.00 amount hamaare tarf se aake amazon wallet me 7/11/2022 ko initate kiya gae hai. Apka bank apke account mai show karene ke leyai refund amount adhiktam samay 24 ghante leta hain.
Chinta mat kijeyai si, apka amount 18/10/22 ko ya usse pehle he apke account mai bhe show ho gaya hoga. Apse request karungi please aap ek baar apne bank se eske regarding contact kare aur agar aapko bank se contact karne par bhi refund nahi mila hoga to aap hamein fir se contact kar sakte hai ham aapki shahyta ke liye har smy available hai aur ham iska poora dhyaanm rakhege ki aapko poora refund mile.



UTR NUMBER

I have checked the details and your ₹463.00 refund was initiated on 24/11/2022 by us it must be reflected in your bank account. I would request you to please get in touch with your Bank to confirm this refund information by sharing this reference number 232814651501.


Sir, jesa ke check kar paa raha hoon apka ₹259.00 amount hamaare tarf se 25/11/2022 ko initate kiya gae hai. Apka bank apke account mai show karene ke leyai refund amount adhiktam samay 7-10 working days leta hai aur ab taak aapka refund aabke bank account me bhi reflect ho gaya hoga. Apse request karunga please aap ek baar apne bank se eske regarding contact kare es reference no. ke sath 232917999418.


Cust Concern – cx ask about refund status//refund initiated but cx did not get it//TAT breached
Action Taken – replied on whatsapp//UTR number shared
Communication –info shared//asked cx to visit bank to check the refund status//assurance given//cx agree

BANK STATEMENT

Asuvidha ke liye maafi chaahunga Sir,aaa-p chnta na karein aapko poora refund milega, Aap mujhe thoda samay dijiye taaki mein aapki order ke missing refund ki complaint register kar sakun.




Apni active mail id confirm karne ke liye dhanyaawaad Sir, Mene aapko abhi ek mail send kiya hai aur aapse request hai aap apne bank statement PDf form mai 18 Sep, 2022 se lekar aaj tak ke, mail mai send kar dejeyai, uske leyai mai apko ek mail send kar raha hoon aap us par reply kar dejeyiga. jaise he hamein aapki bank details receive hogi hamaare team ke tarf se apko 24-48 hours mai update kar deya jaega.


Sir, I have sent you a mail on yor regietred mail id and I request you to please share your bank statement in PDF form, for the same I am sending you a mail I request you to please share the bank statement on that mail. Once we will receive your details our team will revert back to you with maximum 24-48 hours.


Cust Concern – cx ask about refund status//refund initiated but cx did not get it
Action Taken – replied on whatsapp
Communication –info shared//asked cx to send the bank statement on the mail//TAT shared: 24-48 hours for refund update after receiving the bank statement//assurance given//cx agree


TEAM TRIED TO CALL

Sir, Our team tried to contact you on but you were not available at that time but do not worry I have highlighted the complaint of your order on priority basis and our team wil again contact you within 24-48 hours between 8 AM to 9 PMand your refund will be initiated after the call get disconnected.

Sir, Mein jesa ki check kar paa raha hun hamaari team ne apko kal 4:45 pm pa band details confirm karne ke liye call karne ki koshish ki thi par aap uss samay available nahi the aap chinta naa karein mene aapke refund complaint ko fir se priority basis par highlight kar diya gaya hai aur aapko 24-48 ghanton me contact kiya jaayega aur call khatam hote he aapka refund bhi initiate karva diya jaayega.

Okay Sir, I have mentioned your mobile number 9656988772 to our team and you will be contacted on this number.

Okay Sir, Mene apka numebr apni team ke sath sahre kar diya hai aur aap[ko numeb apr coatcty kiya jaayega.

confirm the bank details

I am sorry for the inconvenience caused Sir, Our team tried to contact you to confirm the bank details for your order on but you were not available at that time but do not worry I have highlighted the complaint of your order on priority basis and our team wil again contact you within 24-48 hours and your refund will be initiated after the call get disconnected.




Cust Concern – cx ask about refund status//Team tried to call but cx was not available
Action Taken – replied on whatsapp
Communication –info shared/TAT shared; 24-48 hours///assurance given//cx agree


RPI DENIAL
Cust Concern – cx ask about refund status//rpi denial
Action Taken – replied on whatsapp// denial given
Communication –info shared//denial given once//apology given//cx agree

Sir, Mene apke order ke liye fir se return complaint open kar di hai aur complaint ko priority basis par highlight kar diya hai aur aap chinta naa karein aapko 24-48 ghanton me hamaari team update de degi.


Do not worry Sir, I have re opened the return for your order and within 24-48 hours our team will give you the refund update for your order

Cust Concern – cx ask about refund status//rpi denial
Action Taken – replied on whatsapp// denial given
Communication –info shared//denial given once//cx angry want refund//TAT shared: 24-48 hours//apology given

EXTRA ASSURANCE

You're most welcome Sir, We are trying our level best will get the best service that you deserves as you are our valuable customer.


You're most welcome Sir, Ham poori koshish kar rahe hai ki aapko best service provide karein jo aap deserve karte hai.

You're most welcome Sir, Ham poori koshish kar rahe hai ki aapko best service provide karein jo aap deserve karte hai aur mein iska poora dhyaan rakhoonga ki aapko fir se ye problem face nahi karni pade.


You're most welcome Sir, Ham poori koshish kar rahe hai ki aapko best service provide karein jo aap deserve karte hai aur mein iska poora dhyaan rakhoonga ki aapke order ka refund jald se jald karva sakun.





You're most welcome Sir, We are trying our level best will get the best service that you deserves as you are our valuable customer and I will ensure that your order's pickup and refund will be done as soon as possible.



Aapka dhanyawaad Sir, Ham poori koshish kar rahe hai ki aapko best service provide karein jo aap deserve karte hai aur mein iska poora dhyaan rakhoonga ki aapke order ko jald se jald deliver karva sakun.



There is no need to worry, I've done all possible things and I assure you that your order's pickup and refund will be done successfully as soon as possible.


Chinta karane kee koee aavashyakata nahin hai, Mein poori koshish karuga jald se jald aapke order ka pickup aur refund karva saku.




Thank you for understanding and for your patience Sir, I will make sure that you will not face this problem again and your order's pickup and refund will be done as soon as possible.


Thank you for understanding and for your patience Sir, I will make sure that you will not face this problem again and you will get the refund for your order as soon as possible.



You're most welcome Mam, Thank you for understanding and for your patience Mam, I will make sure that you will not face this problem again and your order's refund will be given to you successfully as soon as possible.


Patience banaaye rakhne ke liye aur samajhne ke liye dhanyawaad Sir, Mein iska poora dhyaan rakhonga ki aapko fir se ye problem face nahi karni pade aur aapke order ka jald se jald pickup aur refund karva diya jaaye.



Sir, Our team will give you update for your empty parcel return complaint within within 7 days and 7 day is the maximum time for the refund update do not worry you will get the update from our team even before 7 days as I have highlighted the complaint on urgent basis




ONE MORE CHANCE

Sir, I know there is delay in the refund of your order but do not worry I have highlighted the complaint of your order on priority basis and referred it to our seniour team so that you will not face this problem agian and get the resolution for your order as soon as possible from our seniour team, Please give me a chance I will not dissapoint you.

Sir, Maafi chaahunga ki aapke order ke pickup aur replacement me dairi hui par aap chinta naa karien mene aapke order ki replacement complaint ko priority basis par highlight kar diya hai aur apni senior team ko bhi refer kar diya hai taaki ye problem aapko fir se face naa karni pade aur aapko jald se jald aapke order ka pickup aur replacement ho jaayega, Aap please mujhe ek chance dijiye mein aapko niraash nahi karoonga.