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-------------------------------------------------------------------------------------------------------------------------issue
action
communication
Session id : 9BC8F8BCAA61E84
Issue: cx want to know about the order status//UD marked
Action: replied on chat
communication: apology done//rescheduled delivery//tat shared 24 hours for delivery re-attempt//
Session id : 0AD33E876A5CFDE
issue cx want to know about pickup
action replied on chat
communication info shared // tat shared 2-3 days for pickup // apology done // address confirmed
Session id : 166EAF2C22D9F9F
Issue : cx ask about refund
action replied on chat
Communication : ask cx to check refund amount in Snapdeal credit // refund initiated on 05/10/2023
Session id : D5E096AAAB1E28C
issue cx want to know about product delivery
action replied on chat
communication info shared // PDD shared // assurance done
Session id : D5E096AAAB1E28C
issue cx want to know about order status
action replied on chat
communication info shared // order cancelled //
Session id : AF4F5C0A40A78D9
issue cx want to return product
action replied on chat
communication info shared // apology done // tat shared 24 hours
Session id : 5EDDCE6264FE0B2
issue cx want to cancel product
action replied on chat
communication info shared // ask cx to refuse at door step
Session id : D5E096AAAB1E28C
issue cx want to urgent delivery
action replied on chat
communication info shared // PDD shared // assurance done
Session id : ED312858E66F0F5
issue cx want to know about order status
action replied on chat
communication info shared // apology done // tat shared 72 hours // payment failed
-------------------------------------------------------------------------------------------------------------------------
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