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Thank you for bringing this to our attention, you have reached to the right person, rest assured, I am going to take care of this for you today.
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Just to confirm you as I can see the issue is still there after sending the bootfiles so that is why I am escalating the ticket to the advance technical team so that you have no need to wait for the tech to come and resolve it and with in 2 hours your issue will get resolved.
Just to confirm you you will receive a FREE streaming box with in 3-4 working days , and once you receive the box please activate it . and I'll send the activation steps for the flex on your preferred email so that you can use them in future
Our advance technical team is specialized in the technical issues and they are well trained to resolve the issue instantly so that our customer times saves and issue get resolved as soon as possible
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While, doing troubleshooting as I can see the connection signals from the modem is showing very low So, if I add unlimited data to your current speed so the connection will become stronger as well as the activation signals become much powerful so that you will never get any Internet issues and this will also provide security to your Internet as well !
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There will be automated call for confirming the technician appointment. If you are not available for the visit then anyone can be there who speaks English and is above 18 years. You will also get an email with all the details of appointment scheduled. If you wish to change or cancel your service appointment, go to http://My.XFINITY.com and click the 'My Account' header near the top of the page or from Xfinity app.
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There will be automated call for confirming the technician appointment. If you are not available for the visit then anyone can be there who speaks English and is above 18 years. You will also get an email with all the details of appointment scheduled. If you wish to change or cancel your service appointment, go to http://My.XFINITY.com and click the 'My Account' header near the top of the page or from Xfinity app.
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