Notes

5705730740
Acc# 8993112530033989
Callback# (570) 640-7297


Joy spoke to: Barbara and albert
Issue: having issues with the internet, swapping their modem
Actions taken: Run ITG // problem with the speed of the gateway // sent signals // routed to tech // set appointment on
4/28 at 8-10am // EOC
CR087108680
48f7c00209e1
48f7c00209
***********************

1270 4th st. apt northeast washington dc200002

Acc# 8299610242898897
Callback# (949) 463-3541


Joy spoke to: Omar
Issue: wants to tranfer service
Actions taken: connected to move center

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Acc# 8773102000084022
Callback# (617) 593-5409


Joy spoke to: Charles
Issue: got new cable in replacement with old one
Actions taken: connected the new cable // set correct input, remote not workign, restarted the cable box // cx followed on screen activation // cx can see pictures but unable to pair the sound bar // cx try pairing // call got disconnected // endorsed to suppor // EOC
CR087123731
***********************

Brewster
teacher1


Acc# 8299300010265285
Callback# (304) 389-9780

Joy spoke to: John
Issue: internet activation
Actions taken: Run ITG // reset wifi name and password // provisione ddevice // can conenct and surf the internet now // issue resolved // cx forget password // tried reseting thru the website but unable to recognize address // connected to CSA // EOC
CR087122139
CR087124054
***********************


Acc# 8299400441813057
Callback# (410) 832-6832


Joy spoke to: Nina
Issue: wants to deenroll ACP, cx will be changing name
Actions taken: Connected to ACP to ask assistance with the deenrollment // issue resolved

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7 peach lane carlisle pa 17015
110 beach lane

Acc#
Callback# 7177062951

Joy spoke to: Patrick
Issue: internet activation
Actions taken: Run ITG // sent signals // modem still offline // routed to tech // set appointment on 4/28 at 7:30-9am
CR087133772
***********************
4135631793

buddy2_4
4137863484


5c7d7da80
Acc# 8773110200021900
Callback# 8773110200021900

Joy spoke to: Cynthia
Issue: internet activation
Actions taken: Run ITG // reset wifi name and password // provisioned device // cx can connect and surf the internet now // call got disconnected // callback the cx thru landline and was able to pick up the phone // issue resolved
CR087152745
***********************
583
9084074479


Acc# 8993112740056697
Callback# (717) 872-5881


Joy spoke to: Phylla
Issue: cable activation
Actions taken: Run ITG // checked connection // cx can see welcome screen // sent signals // cx follow on screen activation // issue resolved // checked other cable, showing no pictures // checked power nad cx can see welcome now // cx said she is good from there // tagged the issue as resolved // EOC
CR087164920
***********************


Acc# 8499051460954013
Callback# (609) 506-0020


Joy spoke to: Elsie
Issue: MObile activation
Actions taken: Connected to mobile care

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Acc# 8773402100472980
Callback# (203) 231-6698


Joy spoke to: Delia
Issue: received an email that her account was signed in
Actions taken: as per customer, cx will not log in that early // connetced to customer security assurance te to assit the cx // EOC
CR087176404
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9505 ventnor ave apt 4 margate city 08402
cm700

80cc9cc06cd8


Acc# 8499050310360835
Callback# (609) 412-6892


Joy spoke to: Susan
Issue: wants to activate internet
Actions taken: Run ITG // added owne modem, removed rental // cx approved // provisioned device // cx can connect and surf the internet issue resolved // EOC
CR087180097
***********************


Acc# 8499052150258897
Callback# (848) 404-4241


Joy spoke to: Angel
Issue: wants to atcivateb mobile phone
Actions taken: connected to mobile care

***********************


Acc# 8773400235658184
Callback# (860) 522-9905


Joy spoke to: Paula
Issue: wants to activtae internet
Actions taken: checked connections // Run ITG // send signals // modem offline // routed to tech // set appointment // EOC
CR087173343
***********************
xre-00251

CS0259939222


Acc# 8299400480656276
Callback# (410) 825-4677


Joy spoke to: Kath
Issue: as per cx, she can use only one flex and other tv can stream just with the internet
Actions taken: informed the cx that since she is on the flex service, she needs a flex for the other tv to stream like a flex // as per cx, she had red on the internet that this can work // informed the cx that it is true that she can have one box and other tv can access the service without box but it only works with the regular service // cx wanted another representative // call got disconnected // endorsed to support // EOC

no chnages made // no ITG necessary
CR087198927
***********************


Acc# 8773201550040200
Callback# (603) 340-0880


Joy spoke to: Chester
Issue: wants to activate a replacement cable
Actions taken: added cable in the account // run ITG // reastarted cable // cx follow on screen activation process / cx can see pictures , remote working // issue resolved // EOC
CR087199137
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4106109763 claudet cook443
*****************************


Bettys Home
Nasir620

26759109495:36 PM 4/27/2023
Acc#
Callback#

Joy spoke to:
Issue:
Actions taken:
CR087203375
***********************
8993112750512381

Acc#
Callback#

Joy spoke to:
Issue:
Actions taken:

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4439753689 - alicia billing



Acc# 8299400100007876
Callback# (443) 975-3689


Joy spoke to: Alicia
Issue: wants to make a payment
Actions taken: connected to IVR payment

***********************


Acc# 8993112750512381
Callback# (717) 344-4246


Joy spoke to: Karen
Issue: wants to know if the package on the account is still available
Actions taken: connected to sales team

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Acc# 8499053640882700
Callback# (908) 405-0322


Joy spoke to: Charlotte
Issue: wants to have the equipment shipped instead of pick up from the store
Actions taken: connected to Internet essentials