Notes

k spoke to : serge fondjo

issue: voice activation

action taken: , send signal, utilize xpg, issue resolved , eoc

CR Ticket #CR085826263 /
Acct #:8773100770695357
Bcn:(617) 669-4322

motorola 7711
9785940643
XM: There's a problem communicating with Xfinity Mobile. The account information cannot be found.
______________________________________________________________________________

k spoke to : cassidy

issue: set up new account, transfer of service

action taken: educ cx with the process, ask for address, connect to national move , eoc

CR#: n/a
Acct #: 8299400190735824 / 541 401 4037 /

5474 Harpers farm road colombia maryland, apartment c4 / 5474 Harpers farm road colombia maryland, apartment c4
Bcn:
transfer new location,
______________________________________________________________________________k spoke to :
rodney
issue:

action taken:

CR#:
Acct #:
Bcn: (667) 391-7762
doesn't have a wall outlet , and cable.
______________________________________________________________________________k spoke to : robert

issue: transfer phone number to someone else , business line , business,

action taken:want to transfer his phone number to other name, educ cx that we can disconnect first his service for the number to be available, cx understood, eoc

CR#:
Acct #:
Bcn:6032316015 -

______________________________________________________________________________k spoke to : Christina

issue: set -up new account address ,
geli si portugese,

action taken:k spoke to christina

set-up new account, educ cx that agent should communicate with acct owner for authorization, acct owner cant speak english, transferred to Portuguese department for further assistance, eoc

CR#:
Acct #: 8499100217399376
Bcn:

______________________________________________________________________________k spoke to : tom

issue: internet activation

action taken:
tomjones K Spoke to tom

internet activation , ran itg, call got disconnected while troubleshooting, endorsed to sup for callback , eoc

CR#:CR Ticket #CR085856223
Acct #:8773100680012313
Bcn: 5082641883

______________________________________________________________________________k spoke to : debora

k spoke to : debora

issue: internet activation

action taken: added equipment to the account , ran itg, ran diagnostic test , docsis health is red, declined tech app, endorsed to sup , eoc

CR#:
Acct #: 8773100711304820
Bcn: 7818743962

HFCMAC - 50a5dc11ab0d
MODEL NUMBER - sbg10

______________________________________________________________________________k spoke to : mwaniki

issue: internet activation

action taken: ran itg, sent signal, issue resolved, eoc

CR#:#CR085863792
Acct #: 8773102933427702
Bcn: 9783988539

Lavena
Gitau2007
think about it ,

CR Ticket
______________________________________________________________________________k spoke to : john , technical department

issue: add phone line 2, voice activation

action taken: added phone line 2 in the billing, ran itg for voice activation, sent signal, issue resolved eoc

CR#: #CR085872280
Acct #:8499053400086807
Bcn: 7325403495 -
7326697416 /
CR Ticket / verizon -
______________________________________________________________________________k spoke to : melissa

issue: technician,

action taken: k spoke to melissa

technician appointment inquiry , educ cx that there is still a pending work order storm related and after that inside tech can proceed, educ understood , eoc

CR#: (215) 828-3473
Acct #: 8499100027575546
Bcn:

______________________________________________________________________________k spoke to : stephanie
frank pilat ,
issue: went to local store , streaming box, internet box, dl the app , cellphone no longer account ,

action taken: k spoke to stephanie

internet activation, ran itg, config wifi, cx still can't connect , transfer to hsi for further assistance, educ agent that cx has issue with logins also, agent understood, eoc

CR#:
Acct #: 8993111670153813
Bcn: 6105871790 -
[email protected]
[email protected]


CR Ticket #CR085884854
Pilathouse
Midnight028
______________________________________________________________________________k spoke to : joan

issue: hour ,

action taken:

CR#:
Acct #:
Bcn:

______________________________________________________________________________k spoke to :

issue: hooked up firestick, can't

action taken: k spoke to joan

manual tech appointment, firestick can't connect to internet , april 19 10-12nn, cx agreed, eoc


CR#:
Acct #: 8499051550557510
Bcn: 8563234463
not into mobile
______________________________________________________________________________k spoke to : sandra erbetta
joanna ,
issue: cancelled march 6 2023 , brother vincent megna, feb 14 , brendon
53 Swanson Ct Apt 24c ,
Boxborough, MA 01719
action taken:
april 6 , 41
CR#:
Acct #:
Bcn: 781 990 3233

Returned , March 6 - , a250306231317410c0031

______________________________________________________________________________k spoke to : genevieve

issue: (774) 722-2507

action taken:
CR Ticket #CR085906602

CR#:
Acct #:
Bcn:





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