Notes

NON – LODGING

Eureka articles -

1. Definition of airline terms

2. Airfare types

3. Low cost carriers by point of sale

4.GDS commands and formats

5. Global airline schedule change policies

Fair types-

1. Merchant - charged by brand (pay now) || GDS - Cheque/ cash || Voyager states fair type as well

2. Published - /charged by supplier (pay later) || GDS - Debit/ Credit card || voyager states fair type as well



Identify LCC and full fledged carrier -

1. travel fusion/ NDC direct || no ticket no. for low cost carrier- Ticket less || Open LCC carrier list in vnext and search – Low cost carrier

AMADEUS

GENERAL COMMANDS:

XE(line no.) - To delete particular segmentxe(6-10) – Delete segment 6 till 10// xe(6,10) – Delete segment 6 and 10th

Dna – To look for flightname, code , ticketing number

DO1 (to check dep and arrival and other details)

Change class of service – sb (class of service)(line no.)

RM(free flow text) – to add notes in amadeus

FM( commission no./ amnt) – to add commission In booking

FFN(airline code)-(frequent flyer number)/(pax association) – Add frequent flyer

SFPD - Add SFPD - SR*DOCSYYHK1-----[Date of birth]-[Gender]--[Last name]-[First name]/P[Passenger element number]

RTSVC – terminal check

SM(line no.) - in order to open seat map

ARNK - arrival unknown – SIARNK

DMI – TO CHECK MINIMUM CONNECTING TIME

carry pet – route to airline

DM(segment number) – to check minimum connecting time

Display the airline to check if the VOID indicator is set to Y in the HE ETT pages.

Enter: HE ETT xx (xx = airline code)

Up to down – amadeus | down to up – sabre – for history reading

RP(SEGMENT)/(SEGMENT) – TO REPLICATE

DOCUMENTATION

In GDS

In Voyager classic

PNR CREATION

PRINT

P - phone no.

R – received from

I – itinerary

N – name

T – ticketing

Following – N,P,I,T,R

ADD NAMES (N)

ADULT – nm1 lastname/ firstname sal

Multiple adults (with same last name ) – nm2 last name/ FN1 sal / FN2 sal / FN3 sal

CHD (child) – nm1 lastname/ firstname (chd/DOB)

INF (Infant on lap - *to be associated with adult*) - nm1 lastname/ firstname sal (infLastname/firstname sal/DOB)

INS (Infant on seat - *to be associated with adult*) - nm1 lastname/ firstname sal (insLastname/firstname sal/DOB)

ADD PHONE No./ EMAIL (P)

Add phone no.

to complete reservation :- APM- 123456789

to particular pax :- APM-123456789/P1(pax no.)

Add Email ID

To complete reservation :- AP HYPERLINK "mailto:[email protected]" HYPERLINK "mailto:[email protected]" HYPERLINK "mailto:[email protected]" HYPERLINK "mailto:[email protected]" HYPERLINK "mailto:[email protected]" HYPERLINK "mailto:[email protected]" HYPERLINK "mailto:[email protected]" HYPERLINK "mailto:[email protected]" HYPERLINK "mailto:[email protected]"E HYPERLINK "mailto:[email protected]" HYPERLINK "mailto:[email protected]" HYPERLINK "mailto:[email protected]" HYPERLINK "mailto:[email protected]" HYPERLINK "mailto:[email protected]" HYPERLINK "mailto:[email protected]" HYPERLINK "mailto:[email protected]" HYPERLINK "mailto:[email protected]" HYPERLINK "mailto:[email protected]"[email protected]

To particular pax :- APE – [email protected]/P1(pax no.)

A K X



Itinerary search

Neutral Availability search – An(date)(origin)(destination)

For ex. - An22sepDelAkl

Particular airline - An(date)(origin)(destination)/A(airline code)

For ex. - An22sepDelAkl/aSQ

Particular Class of Service An(date)(origin)(destination)/K(y-economy; W prem. Eco.; C – business; F – first class

With Return - An(date)(origin)(destination)/A(airline code)*(date of return)

Connecting airport (if I want it to connect via a particular airport ) - An(date)(origin)(destination)/X(airport code)

For ex. - An22sepDelAkl/xSIN





PICK UP SEATS -

Ss(no. Of pax)(class of service)(line no.)

For ex. - ss1y2 – for same class in both segments

For different class in both segments – Ss(no. Of pax)(class pf service1)(class of service 2)(line number)

For ex. - ss1yq2

Return pickup together – ss(no. Of pax)(class)(line no.)*(return line no.)

For ex. - ss1y2*12

Return pickup different class- ss(no. Of pax)(class)(line no.)*(class)(return line no.)

For ex. - ss1y2*j12

TICKETING – Tkok

RECEIVED FROM –

Rf – (name) – ER – ER - IR

DECODE/ENCODE

DAC – Decode airport code

DAN – Encode airport code/ Retrieve airport name

SPECIAL SERVICE REQUEST

MEAL - SR(MEAL TYPE) /(PAX ASSOCIATION)

sr hnml/p2,4-5

sr hnml/p2-5

sr hnml/p2/s6 (particular pax particular segment)

WHEEL CHAIR – SRWCHR/(PAX ASSOCIATION)

ADD CREDIT CARD

FPCC || VI(VISA), CA(MASTER), AX(AMEX), DS(DISCOVER) || CARD NUMBER/EXP DATE

FPCASH- ON TRAINING AMADEUS

OSI (OTHER SERVICE INFORMATION)

to add- OS(airline code) eg, os ua/yy --------

to check all SSR and OSI – RTG

to check history of SSR and OSI - RHG

RH COMMANDS (FRAG)

RTG - to check all SSR and OSI

RHG - to check history of SSR and OSI

RTR – to retrieve remarks of a booking

RHR – to check history of remarks in the booking or RM history

RHA – to check history of PNR

RHFA – to check ticket history

RTTN/H – To check ticket history

RTF – to check commission in booking – to check ticketing element

RHF – to check commission history

RHL – to check record locator of airline – airline PNR

RT (PNR) – to retrieve

RT/last name/ first name – to retrieve pnr by name

AIR STATUS CODES

DK – link book last seat

HK – Holding confirmed

HX – Holding canceled

HL – Hold wait list

KK – Carrier confirmed

NS – No show

TK – Time change – Schedule change

TL – Schedule change waitlist

UN – Not operating

UC – Unable to Confirm

TICKETING CODES

O – Open

A – Airport control

C – Checked in

S – Suspended/ No Show

R – Refunded

F – Flown/cx already completed his journey

L – Lifted

PRICING

To save fare – FXX – get fare same class of service

– FQQ(line no) – to pick up and check of particular fare

– FXP – to save fare

– FXT(line no.)/ Pax associated -

FXR – To get lowest fare

FXO/K – when fxf is not working try this- we cannot downgrade the cx

fxr/k(class of service) – to check lowest price in a particular class of service

FXB- change the fare to lowest

FXI – to save the TST only in schedule change cases

TQT – to check saved fare

tqt/t(line no.) - to check saved fare of particular segment

TTE – to delete saved fare

all saved – tte/all

particular one – tte/1



TICKET ISSUENCE

after tqt (once tst is saved)

TTP/TKT

TTP/RT

RTF – To open TICKETING ELEMENT

TWD/L(line no.) – to open particular ticket number



VOID

with 24 hours booking can be cxd however depends upos POS (since void window is different for different POS)

EMIA & APAC – same day 11:59 pm

US market – next Business day 11:59pm PACIFIC TIME

trdc/l(line no.) - after rtf



********NEVER PUT EXR SCRIPT IN CASE OF VOID*******

STEPS TO VOID TICKET IN PUBLISHED FARE

Open the ticket

Check the POS

Open the ticket – twd/l

(void window depends upon pos)

Trdc/l

Remove or cancel the segments

Save and put RM notes

Put the same notes in voyager classic- cxl from voyager from cxl tab

STEPS TO VOID TICKET IN MERCHANT FARE

Open the ticket

Check the POS

Open the ticket – twd/l

(void window depends upon POS)

Trdc/l

Remove the segments

Save and put RM notes

Put the same notes in voyager classic – cxl from voyager from cxl tab

Additonal step- Process the refund from voyager classic at the same time

REFUND TIME FRAME

Published fare = 5-7BSD

Merchant fare = Process refund in 24hours, in 1-2 billing cycle the amnt will reflect – 1 billing cycle 1 month/but depends upon bank



HOW TO REFUND?

SEND EMAIL

send itinerary on cx's email add- TO PAX (cx's email address) = iep-eml-(email address)

Send ticket copy from GDS = ITR-EML-(email address)

RESERVATION QUEUE

To check reservation is in which queue – RTQ

To assign a queue QE(QUEUE NO)C(CATEGORY NO)-RT

QT – to check category number

QXP/All – to delete all queues

QXP lineno. - to delete particular queue

To open tax – TWD/Tax

CONVERSION

Cmd to convert currency – FQC (amnt)(current currency/ (currency to which conversion is required)

Neutral unit of currency

#FARE RULES

TO OPEN FARE RULES – opened ticket image is must

#First method

1.FQD(origin)(destination)/D(dateofdeparture-ddmmmyy)/Airline code/ Class of service/r,(date of issuance

2.MD

3.FQN(line no.) - to open fare rules

FQDdelsfo/

FQN01*M – to open menu

max time penallty is used

to open only penalties

#Second method

outbound same rest everything for return

#Third method

fxx/r,(date of issuance)

STATUS CODES OF HISTORY

OS -: ORIGINAL SEGMENTS

CS -: CHANGE SEGMENTS

AS -: ASSIGNED SEGMENTS

XS -: CANCEL SEGMENTS

RETENSION LINE - is necessary so that PNR doesn't expire

ADD – Smart text flows



***CANCELLATION***

STEPS FOR CANCELLATION

1.Open/check the ticket or ticket coupon status – it should be in open (should either be O or A)

2.Check fare rules

3.Remove segment

4.Go to your smart flow

5.Script for exr and select refund option( for cancellation)

6.Fill in the required details.

7.Fill in RM notes

IN CASE OF MERCHANT REF. BOOKING – ADDITIONAL STEP - attention CAT team – please initiate refund from voyager as well.



Inform the refund amount



***If ticket is non refundable we will offer FTC – future travel credit**


Mr cx whenever you decide the new travel dates I would request you to reach us out in order to avail the benefit of FTC.



We can only help the cx to redeem FTC – it needs to be on applied on same PNR on which it was created



DO NOT FORGET TO INFORM VALIDITY TO FTC TO THE CX

FTC CAN ONLY BE UTILIZED FOR THE SAME AIRLINE AND SAME PAX ON SAME PNR



REFUND TIMELINE

Published fare - 8-12 weeks

Merchant fare – We process refund within 5-7 bsd, In 1-2 billing cycle the amnt will reflect – 1billing cycle 1 month – However depends upon bank to bank.



EXCHANGE/ CHANGE IN DATES



Fetch the Itinerary on GDS.

Open ticket and check coupon status

Check Fare rules ( if changes are allowed or not)

Requesting for the new travel dates from customer

Changes needs to be done with the same Airline Carrier

We need to check the class of service of the customer which was booked originally.

We cannot downgrade the passenger, It should be same class or higher class of service.

Once new flights picked , remove the old one , but do not save it unless you share the details with the customer ( fare difference + change fee)

For ATC (Automated Ticket Changer) , run command FXF/S(NEW SEG 1-NEWSEG2)

Inform the customer about fare difference and all the charges and if he/she is ok with this or not.

If customer agrees with the Additional Amount , then in order to save use FXQ/S(NEW SEG 1-NEWSEG2)

Save the PNR using RF (Received from)

Put RM Notes on GDS.

Then place the Reservation to EXCHANGE QUEUE Using EX_R SCRIPT.

*******In Published fare we take auth from gds and to change for merchant fare we take auth on voyager not on gds. ********

SPLIT PNR -

AXR means the PNR is already split

1.EF 5. ER

2.RF girisha 6. ER

3.EF 7. IR

4.RF girisha

RESIDUAL FARE

new fare lesser than old fare is called residual fare

Question 1) will cx get the refund?

Answer 1) if airline allows, we need to check fare rules

Question 2) forfeiture of residual

Answer 2) We will upgrade the cx to higher fare class





MCO

1. FXF 2. Check fare rules

3. FXQ 4. RF

5.EXR queue 6. There put in residual

7.RM notes

Additional step - hi team request you to please issue mco as per the article of this airline



To cust - “Mr cx whenever you decide new travel dates in order to booking, we would request you to call us so that you can avail the benefit.”



Question: Can I apply it on airline website

Answer: No

Question: Is it possible to use with different airline carrier

Answer : No

Question: Can I use it for some other pax?

Answer: No



Previously issued MCO will be visible in the same PNR

ERK - To be used in schedule change cases

To issue MCO :-

1. Instead of Add collect put the amnt in Residual amnt

2. Put in RM Notes - “Hi Team, please issue MCO as per Airlines rules

3. Also inform validity of MCO to the cx - ( for example – 1 year same airline)



To Utilize :-

1. Check PNR

2. MCO mentioned or not

3. From existing booking pull up the following details :

Pax name

Office ID (RP/_________)

Point of sale

Itinerary number

TUID (displays besides Itinerary number)

Copy ticket no. with open status

Copy MCO amnt

Phone no.

Email ID

4. New Command page

5. From the bottom change the office ID that used in the old pnr.

6. Run PN_CR script (and enter the details)

Put in the details when reached US/APAC page stop the script

7. Enter old ticket number in New PNR

FHE(old ticket no.)/Pax association

8.Run ATC Exchange command

FXF/S(0-0)

FXQ/S(0-0)

Run EX_R script

Form of payment

Put in RM Notes (old PNR no.; New PNR no. ; MCO amnt utilized)

Also document the same in voyager



&&&&&&&&&&&&&&&&&&&&&&&&&&&&&





PURGED / EXPIRED PNR



Whenever we deal with such PNR's we create new for the pax. However add old ticket number in new pnr

FHE(ticket no.)/(pax association) - to update old ticket no. on new PNR

RPP/RLC-(pnr no.) - Command to open purged/ expired PNR

RPP/RHFA - And all the ticket numbers of particular pax



FTC in RESERVATION

Add FTC in pnr – add retension line – remove segments – ticket status open – rm notes and inform validity to cx..



FTC – Non refundable booking – published fare



1.Check the reservation

2.check the fare rules

3.check covid policy on vnext -

4. check booking is eligible for ftc as per T&C's of airline

Ftc can only be used in

(a). the same airline

(b).for same pax

5.if Cx is ok

confirm with the cx – remove the segments – put in the RM notes and document in voyager



How to Utilize FTC :

1.OPEN PNR & check ticket status

2.check FTC amnt (open ticket image and will get to know the amnt)

3. No need to make new PNR as its already active. For purged make a new pnr

4. Check the fare rules if changes permitted or not

5. Check new availability as per cx's req.

6.Run ATC EXCHANGE

7. In case of any error, eg. the change is not allowed or permitted, do manual pricing









STEPS TO DO ATC(AUTOMATED TICKET CHANGER)

1. FETCH THE PNR

2.CHECK TICKET COUPON STATUS(TICKET COUPON STATUS SHOULD BE IN 'O' STATUS)

3.PICK NEW AVAILABILITY

4.REMOVE THE OLD AVAILABILITY(BUT DO NOT SAVE)

DO PRICING

5.RUN FXF(IT WILL SHOW YOU THE DIFFERENCE IN Fare)

6.ADVISE THE SAME TO CUSTOMER AND IF CX IS OK WITH THE NEW PRICE

7.THEN DO FXQ TO SAVE

8.RUN EX_R SCRIPT TO PLACE THAT BOOKING IN EXANGE QUEUE.





IF THERE IS ANY FARE DIFFERENCE COMING ON THE BOOKING , AND IF CUSTOMER WANT TO CHANGE FOP(FORM OF PAYMENT) OR DO NOT WANT TO CHANGE FOP .





MAKE SURE YOU WILL TAKE AUTHORIZATION IN BOTH THE SCENARIOS .. IT IS MANDATORY.



Manual Exchange

Condition - when ATC exchange is not working FXF/ FXO/K – shows an error ( no fare available etc)

1. Fetch the pnr

2. Ticket image – check coupon status ( should be either O (open ) or A ( airport control)

3. Check fare rules (if changes permitted) and retension line too

4. Copy old fare and tax and compare it with new fare and tax | Calculate the difference

5. Do FXP – to save new fare

6. Run EX_R script

7. RM Attn Ticketing team. ATC is not working so manual pricing done on booking

MANNUAL EXCHANGE CALCULATOR

Old Base Fare

New Base Fare

Difference-1

Old taxes

New taxes

Difference-2

#Difference-1

#Difference-2

Net Difference + CHARGES



NAME CHANGE

If booking travel within 72 hours – transfer the call to name correction team

If booking travel outside 72 hours – ask the ask to fill a form, available on website and after submitting everything pax will rcve a callback from Name correction team.

To check Name change fee – travel outside 72 hours (adv before sharing form) – EU

For US pos - Airline name change and correction policies for North America and LATAM

For APAC - Airline name change and name correction policies for APAC

For EMIA - Airline name change and correction policies for EMEA



NAME CORRECTION PROCEDURE ;-

1.IF THE TRAVEL IS WITHIN 72 HOURS, THEN WE NEED TO TRANSFER THAT CASE TO NAME CORRECTION DEPARTMENT.//1ST MAKE CALL TO CX AND THEN TRANSFER FROM SOFTPHONE BY NAME CORRECTION ...

2. IF THE TRAVEL IS OUTSIDE 72 HOURS , THEN WE NEED TO ADVISE CUSTOMER TO FILL THE NAME CORRECTION FORM ON OUR WEBSITE AND HE/SHE WILL GET A CALL BACK FROM OUR CONCERN TEAM ACCORDINGLY



If the travel is within 72 hours, then we need to transfer that case to Name Correction Department.



If the travel is outside 72 hours , then we need to advise customer to fill the Name Correction form on our website and he/ she will get a call back from our concern team accordingly.



if the travel is within 72 hrs, then we need to transfer that case to the name correction dept. If the travel is outside 72 hours , then we need to advise customer to fill the Name Correction form on our website and he/ she will get a call back from our concern team accordingly.







SCHEDULE CHANGE (INVOLUNTARY CHANGES)

Minor change

change of 30mins or less

modification cannot be done even cx

Major Change

Flight cxd by airline ( UN Status of segment)

Misconnection.

Routing change

IDENTIFICATION OF SCHEDULE CHANGE - TK/UN

Reprotection - alternative flight options provided by airline

FXI – to save the TST only in schedule change cases





Handling Schedule Changes

Check old fare class

Waiver authorization – to check the policy

REFER TO - Global airline schedule change policies

HOW TO READ SCHEDULE CHANGE POLICY

Same date of travel needs to be rebooked

Refund permitted or not

Same origin and destination

Time

Class of service

– Provide alternative

– FXI – to save TST

– Run ERK

– and save it



In Minor changes airline// us can proceed with the changes however it may not be for free of cost.



STEPS TO IDENTIFY THE SCHEDULE CHANGE ON A PNR :-

1.UN SEGMENTS ( NOT OPRATING )

2. TK SEGMENTS ( TIME CHANGE)

3. WK SEGMENTS ( CANCEL ) SABER

4. HX SEGMENTS ( HOLDING CANCEL)(CANCEL FLIGHT FOR ONLY THAT PARTICULAR PNR OR CX)

#WHENEVER AIRLINE PROVIDES ANY RE PROTECTION ON THE BOOKING , THEN IT WILL APPERA AS TK SEGMENT.

#TO CHANGE TK SEGMENT INTO HK:- WE NEED TO RUN ERK , AND THEN RFDEL ID , ER , ER.





CAR RENTAL

(SELF DRIVEN CARS)

Types of Inventory

Pay Now Merchant – Expedia will collect the payment at the time of Booking

Pay Now Agency – Car Vendor will collect the payment at the time of Booking

Pay Later Agency – Car Vendor will collect the payment at the time pick-up

Split Payment - Expedia collects the base fare at the time of booking + Car vendor will collect the Taxes at the time of Pick-up

We don't do any changes in car rentals – we don't have any tab for changes – it only reflects itinerary page – cxl and credit

What if cx comes for changes?

Either direct towards car vendor or cxl and rebook

CANCELLATION (cxl and credit)

cxl button comes in pre travel when it hasn’t started

we do not refund the reservation in travel –there is a separate team(queue placing will be done

Exceptional Scenarios :

1. Extenuating circumstances

2. Covid situation

3. Car is not available

4. Agent/ Vendor error

*** How to assist such scenarios?***

1.Extenuating circumstances – travel within 24 hours and cx at pickup location

For merchant and agency pay now booking – Make a call to car vendor company

For pay later reservations – Don't call the vendor – adv the cx to do so

---------------- Travel outside 24 hours ------------------ : dont call the vendor in any case

to help – Raise SR selecting extenuating circumstances. ( time duration of sr – 5 bsds)



2. Car is not available – (same category car not available, Contract over so vendor not entertaining our reservation, last cx didnt returned the car on time, wrong address or pickup location is wrongly updated) – travel within 24 hours and cx at pickup location

For merchant and agency pay now booking – Make a call to car vendor company – if any alternative available – if not we will adv to cxl – pay now merchant we process refund – pay now agency vendor provides the refund. Time frame - 10bsds

For pay later reservations – Don't call the vendor – adv the cx to do so.

---------------- Travel outside 24 hours ------------------ : dont call the vendor in any case

to help – Raise SR ( time duration of sr – 5 bsds)

Refund and Credit Service Request ($500 or less) / Credit Card Pre Auth Removal (exceeds $500 ) : queues for credit – Always select immediate follow up in both the scenarios. - Time frame – 10 days – “ Mr cx, we will work on your refund request and get back to you via email in 24hours”



Schedule change in Car Rental -









Change/ Cancel an Activity

1. Third party supplier agreement – Same as 3pi in lodging -

2. Direct supplier – directly interacting with activity provider

3. Special agreement- will give extra disc to our cust.'s – provides cust extra benefit if booked through us.

Insurance

can only be cxd in 15 days – after 15 days its non- refundable

If cx wants to know about t&c's of insurance/provider– redirect towards provider

SABRE

Sign in – SI*(sabre id)

Sign out – SO*

To jump to office id – AAA(pcc – pseudo city code)

To check PCC - *S

To check the user id – H*AS(code)

To ignore a PNR - IG

Move down – MD

Move up – MU

To clear screen – Ctrl + Backspace

Retrieve PNR – *A

Cross of loraine - ¥ (key left to enter key)

change key - ([) – ¤

OSI – 3OSI (airline) (free flow text)

For AA OSI – 4OSI AA (free flow)

RM notes – 5H- (free flow text)

VI*(segment no.) - to display terminal and flight details

0A – to add arnk

Retension line – 0OTH(airline code)GK1(dep city)(180 days from adding)-INFO/RETENSION



*-lastname/first name – to retrieve pnr name







PRINT –

1. Name :-

Adult : -(lastname)/(first name) sal.

Child : - (lastname)/(firstname) sal. CHD*(DOB){SMITH/OLIVER*CHD23APR23}

Infant : -I/(last name)/(First name)*DOB(date)

To assign an inf to adt – 3INFT/(inf last name)/ (inf first name/ (inf DOB) – (adt association no.)

For ex. - 3INFT/training/sabre/14sep20-4.1 - (SSR)

2. Phone number :

To add - 9(phone no.)

To assign to particular pax – 9(phone no.) ¥ (pax association)

3. Email address

To add – pe¥(email address)¥

To assign to particular pax - pe¥(email address)¥(pax association)

4. Ticketing – 7Taw/

5. Itinerary

SEARCH –

Neutral availability- 1dateorigindestination – 123sepMelDel

Specific airline – 1 dateorigindestination¥(airline code) – 123sepMelDel¥AC

Pick up seats –

0(no. Of pax)(class)(segment line) – 02K1

Connecting flights pickup – 02k1*

different fare class pickup - 02k1y2

6. Recvd from - 6Girisha§ER

SPECIAL SERVICE REQUEST

3SrCode-(pax association)





Change fare class - wc(segment)(new change class)

delete segment – X(segment)

Delete phone no. - 9(line)¤ ( 91¤ / 91-2¤)

Except AA – to check SSR - *P3

For AA *P4

delete any ssr osi apart from AA – 3(segment)¤

for AA – 4(segment)¤

*P5 – to view RM notes

to delete rm notes – 5(line no.) ¤

srbbml/1-4.1



Availability -

123sepmeldel1sin – connecting airport availability

123sepmeldel1sin¥s

1* - sabre to check more availability

ac+30- return flight in amadeus

ac-12 -

return in sabre 1¥(no. Of days)q – connecting airport with flight preference

1R27sep – Return in sabre

back –(1-(no of days))

1¥(no. Of days)

To encode / decode in sabre use help tab

*p5h – to display history of RM notes

*p3h – to display SSR and OSI airlines apart from AA

*h3 – to check history of airlines apart from AA

*h4 – gto check history of AA

TICKETING

*T – to check ticketing elements

wetr*(line no.) - to open ticket image

Wetr*T(ticket no) – to open ticket image with ticket number

PRICING

WP – pricing the same fare class

WPNCB – to book the lowest fare class

WPNC – to check the lowest fare available

SAVE FARE

wp pq – to save the fare

*pq – to view saved fare

PQD-ALL – to delete saved fare / saved PQ

Fare Rules

#1 - FQ(date of issue)(city pair)(dep date)-(airline code)¥Q(farebase)

#2

– Rule Display

1. RD1*M – for menu

2. RD1*PE – for penalties



Display Fare Rules Using Historical Fare Quote

To display fare rules using a historical fare quote, follow a 2-step process:

FQ (Historical Fare Quote)

RD (Rule Display)

Step 1: Historical Fare Quote Display

The command most commonly used to display a historical fare quote is:

FQ[Date of Issue][City Pair][Departure Date]-[AL Code]¥Q[Fare Basis Code]

Example: FQ13FEB20LASDTW25JUN20-DL¥QV0CLSE0

Step 2: Rule Display

The FQ command will return a list of possible results meeting the requested criteria. In order to display the fare rules and restrictions of a ticket, select the element number from the list of possible fare basis codes.

The most basic command is RD[Fare Basis Code Line Number]

RD COMMANDS: FARE RULE COMPONENTS

COMMAND WHAT IT DOES… NOTES

RD2 Select fare quote from list of results. This will display the fare rules without the menu or list of rules first. The 2 designates the element number from the list of possible fare basis codes.

RD2*M Select fare quote from list of results and display the menu of rules associated with the fare. This will display the menu of rules. You will then select which rules to view

RD2*16 Select fare quote from list of results and display a specific rule This will allow you to display strictly the penalties and restrictions relating to cancellations and exchanges

RD2*16/8 Select fare quote from list of results and display multiple rules, separated by a slash. This will allow you to display the penalties and stopover rules.

RD2*RTG Select fare quote from a list of results and display routing.





Display Fare Rules Using Historical Rule Display

To display the fare rules without accessing a fare quote, use a historical rule display.

This will bypass the FQ display and displays the fare rules in one command.



Historical Fare Quote Display

The command most commonly used to display a historical rule display is:

RD[Date of Issue][City Pair][Departure Date][Fare Basis Code]-[AL Code]

Example: RD13FEB20LASDTW25JUN20V0CLSE0-DL

Optional:

Add *M at the end of the command to display the menu of all fare rules.

Add *[Fare Rule Code] at the end of the command to display specific rule.



RD COMMANDS: FARE RULE COMPONENTS

COMMAND WHAT IT DOES… NOTES

RD*RTG Display routing from a rule display.

RD*16 Display specific rule from a rule display. To display multiple fare rules from a rule display, separate by a slash



DIVIDE

1. D( pax line no.) 2. F

3. 6girisha 3.E

4. F 5.E

6. er 7. er 8. ir



Minimum connecting time – VCT*

Queue - *QH

Remove from queue – QR/(queue no.)



Void – WV(line no.)





REO1HK1

wfrf(ticket no.)(col)N1.1(col)pjcb



















































do(flightno. /date of travel)

Partial flown – date change





Cancel with FTC





WK – schedule change in American airlines only

scribed script – pnr_creation script – to open purged pnr

scribed script – ex_r script

Open Purged PNR in Sabre :- *XXXX-PNR-P



Exchange in sabre

1. open ticket image *T

2. WETR*

TICKETING MASK –

ctrl + Y to take a screenshot

wfrf(ticket no.)

create ticketing mask

type X on Next's box

another page with appear

esc key

*. enter – to check old commission

u*38 is always the commission

wfr*

mention old commission amnt in new tkt full commission amnt

add collect comm amnt – 0.00 – always

Enter X in retain to save



*T

roa aus



wfr(ticketno.) (col)N(pax no.)



FPCC[CC Type][CC Number]/[Exp Date]

DECC (CARD TYPE) (CARD NUMBER)/ (MMYY EXPIRY DATE)/ USD(amt XXX.XX)/ (AIRLINE CODE)























fqp(original dep)/a(airline)/c(class of service)/d(outbound dep date)(arrival city)/a(airline code)/c(new class of service)/d(new return date)(arrival destination)



Merchant fare – ATC pricing command fxf/s(segment)/r,u – amadeus

Sabre – WFRFTR(no.)(col)n1.1(col)PJCB