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google sheet - marking system ,
L1 evaluation
L1 training
information relay - L2 to L1 - ONM updates, RFO and ETR, tech.issues,
PP
analysis : quantitative and qualitative, google sheet - marking system ,
duty schedule : punctuality
information :whatsapp message and response, L2 to L1 - ONM update
training : give daily/weekly on rotation, L1 train, get L2 training by seniors
FS : if needed field support on rotation
Rajendra Thapa dai :
not-so-good L2 response
unavailability of L2
L2 should check night duty staff came before 10 pm or not.
Brahma:
un co-ordinated duty schedule
supervisor should monitor us L2
evaluation
Suchit Paudel:
spandan and prabesh combined will take lead on L2
new hire prabesh, spandan give training
hand over the job, regarding TT escalation
Ashish:
L2 mapping with L1, regarding day-to-day issues in phone support
Roshan:
suggested not to involve l2 for extra curricular activities, that hampers duty schedule
TT escalation , no response from NOC,
Pramod:
ITSR skill reporting
Spandan Pradhan
Senior Assistant
Retail Monitoring | L2 Support
Customer Service Department
WorldLink Communications Pvt. Ltd|Jawalakhel Branch
Cell : +977.9801198348 | ext:2419
www.worldlink.com.np
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