Notes

Saved Notes for common contacts:

*******************EATERS**************************

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(Didn't mean to order at all - Able to cancel order)

SESSION ID:
PHONE NUMBER:
Bliss TICKET:
CALLER:
CALLER TYPE: Eater
CITY:
RESTAURANT'S NAME:
ORDER #:
ISSUE: Cx didnt mean to order at all.
RESOLUTION: Called restaurant to cancel able to cancel order? (Y/N), advised cx.

(Food complain - no refund)

SESSION ID:
PHONE NUMBER:
Bliss TICKET:
CALLER:
CALLER TYPE: Eater
CITY:
RESTAURANT'S NAME:
ORDER #:
ISSUE: Cx complaining that food was late and cold
RESOLUTION: Order less than 30 mins late, unable to process refund, advised cx, advised to write in next time.

(Food complain - refund)

SESSION ID:
PHONE NUMBER:
Bliss TICKET:
CALLER:
CALLER TYPE: Eater
CITY:
RESTAURANT'S NAME:
ORDER #:
ISSUE: Cx complaining that food was late and cold
RESOLUTION: Order more than 30 mins late, processed 50% off, advised cx, advised to call next or write in next time if order was late.

(Forgot to add item to order)

SESSION ID:
PHONE NUMBER:
Bliss TICKET:
CALLER:
CALLER TYPE: Eater
CITY:
RESTAURANT'S NAME:
ORDER #:
ISSUE: Cx forgot to add item to order
RESOLUTION: Called restaurant to see if still able to add item on cx's order (Y/N), advised cx.

********DELIVERY PARTNERS*************************


SESSION ID:
PHONE NUMBER:
Bliss TICKET:
CALLER:
CALLER TYPE: Delivery partner
CITY:
RESTAURANT'S NAME:
ORDER #:
ISSUE:


__________________________________________________
(Processes)

Cx wants to cancel order (order taking longer than expected)
-call resto to see if order can be cancelled or not

Cx forgot to add item (forgot to order an item)
-call resto to add item and they will adjust order for cx

Order cancelled by restaurant (restaurant closed)
-cx will not be charged
-check if amount says pending or not
-Customer shouldnt be charged

(Trip couldn't start/end due to app issues)
-troubleshoot FIRST
-provide address of the custmer
-have dp contact us after trip ends

(Returned to restaurant to get new order)
-Advise DP that they will still be compensated for the amount of the trip.

(Food is too hot or too cold)
-if not more than 30 minutes late, just apologize
-I'm sorry to hear about what happened don't worry we'll make sure to take note of this feedback to improve our service in the future.
-We cannot process any adjustments as with the details of this trip im sorry.