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What Is eCorporate Travel Management? Explaining the concept and answering common questions related to e-Corporate travel management (eCTM).
1. Intro


Sometimes you may hear a term like 'e-corporate travel management' and wonder what it means. e-corporate travel management is an industry term that refers to a set of processes, procedures, and standards that airlines use when they have large numbers of passengers traveling in the same plane. In other words, it's the structure airlines have in place to oversee and facilitate business travel.
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2. The components of travel management


Airlines have been dealing with the same issues that you’ve probably faced when it comes to travel: delays, cancellations, and overbooking. It’s a fairly common problem among the industry and has been getting more attention lately. The recent spate of airline delays can be traced back to a series of changes in various airline policies.
In June 2018, the United Continental Holdings announced that they would be doubling the cost of premium economy seats retroactively to all customers. This prompted a lot of criticism from customers who reacted by essentially boycotting flights out of fear that they might not get their money back.
In November 2018, United Continental Holdings was sued for $500 for every delayed or canceled flight due to “systemic failure” in its booking system. As a result, some United flights were expected to be cancelled on Monday December 1st and Tuesday December 2nd.


3. Travel management policies and procedures


Travel management is a vital tool for any company that wants to successfully manage their travel team and get out of the way of their people. A traveler can’t be impressed with your process, so let’s break down the similarities and differences between traditional travel management and eCorporate Travel Management (eCtm).
Most organizations have one set policy or procedure that they follow regardless of who is in charge. This is according to a single standard, which may be at the top, middle, or bottom of the organizational hierarchy. The policies are usually written down somewhere on paper, but there are always exceptions and special cases that require explanation for every traveler to understand.
eCorporate Travel Management (eCtm) is an entirely different beast: it would never be written down anywhere. When an employee has left an organization, they take all the procedures with them that they know or remember. They either never use them again because they’re too new or don’t need them anymore or they don’t remember them well enough to put on paper after every trip because it was just thrown away in one of those piles of paper you find in every office at some point during your working life anyway.
In addition to providing for state-of-the-art travel management processes and procedures for your employees, you also want to give them plenty of autonomy over how to do things — for example, how much time off they take when traveling on corporate business versus personal business trips. You will also want some guidelines over what type of travel is allowed and what types aren’t allowed as part of their approved vacation schedule.


4. Contracting and procurement



If you’re a business traveller, you know that getting your travel needs met can be a pain. From the time your flight bookings have been accepted to the time you arrive in your destination country, it can seem like an impossibly long and arduous process.
That’s why, on average, you spend up to $1500 on air travel every year. But it doesn’t have to be this way! A growing number of companies are looking to explore new and exciting ways of bringing travellers together through eCorporate Travel Management (eCorpm). eCorpm allows companies to connect their customers directly with suppliers of products and services that they need. By working together as partners, suppliers gain access to the network of businesses who buy from them. This allows them to build a deep relationship with their clients — and so far, more than 20% of all travellers are using eCorpm for their business travel.


5. Booking and paying for travel


The term “corporate travel management” is used to describe the structure that a company has in place to oversee and facilitate business travel. This includes the processes of planning a trip for booking and paying for everything necessary, and the approvals and documents needed to ensure compliance.
In brief, corporate travel management is where companies manage their own travel arrangements via the use of booking agents (travel agents), payment methods (bank transfers / credit cards), applications (online portals), insurance programs, and other necessary considerations. It’s also where companies monitor their employees’ compliance with trip duration, itinerary, deadline dates, etc.
The term “eCorporate Travel Management” is used to describe the structure that a company has in place to oversee and facilitate corporate travel. This includes working with third party providers when it comes to booking flights, rental cars/rentals, hotel accommodation, etc. In essence, eCorporate Travel Management is any entity or process associated with business travels (i.e., from any source) that can be fully managed by an organization through their internal systems and processes – including their online portals (online reservations for flights / hotels / car rentals / tours).


6. Managing expense reports


Though it is a relatively new concept, and though many people might be unfamiliar with it, eCorporate Travel Management (ETMM) is rapidly becoming more mainstream.
One of the main reasons for this is that airline travel has been increasingly criticised as being a source of waste, particularly by passengers. This was driven in large part by the 2009 controversial report by United Airlines which recommended cutting costs for business class passengers and cutting wages for cabin crew. This report was followed up in 2014 with another study from American Airlines which argued that the cost of flying business class was “worse than the cost of average domestic flights”. In an attempt to ease pressure on their budget airlines, low-cost carriers like easyJet have started experimenting with ETMM to reduce costs and improve efficiency.
The main reason why airlines have been so reluctant to implement ETMM is because they don’t want to lose control over their own aircrafts and planes. However, a number of ETMM providers are now showing signs that they are keen on implementing this concept in order to increase convenience and efficiency without compromising safety or security.
In my view, ETMM can be viewed as a step towards reducing waste on both sides: A company can better identify potential future travel costs, which will result in reduced costs down the line; while a passenger can eliminate unnecessary stress when dealing with flight delays caused by unreliable airports or inefficient ticketing systems.


7. Documenting everything so you can prove compliance in case of an audit


United Airlines, the world’s largest airline group, has become known for its ability to delay flights. As of November 2018, a total of 181 flights had been delayed after being rescheduled from United Airlines’ systems.
The following is an excerpt from the United Airlines ‘Reservations & Delay’ report for 2018. United Airlines was responsible for 41% of all aircraft delays in the year 2018 globally. The company experienced an average of 23 delays per flight during the 10 months ended December 31, 2018.
In 2017, United Airlines disrupted flight schedules and attempts to meet “regulations and timelines” caused by a mix of technical problems and customer complaints. “United is committed to providing our customers with timely access to our global network of flights whenever possible, regardless of the time or location from which they travel,” said an airline spokesperson at that time.
The airline operates routes between New York City (JFK) and 36 destinations in North America and Asia-Pacific including: Chicago O’Hare; Boston (BOS); Charlotte (CLT); Dallas/Fort Worth (DFW), Fort Lauderdale (FLL), Houston Hobby (IAH), Los Angeles International (LAX) ; Minneapolis/St Paul International (MSP); New York JFK; San Francisco International (SFO); Seattle-Tacoma International (SEA).


8. Conclusion


United Airlines is one of the largest and most profitable airlines in the world. It is also notorious for delays and overbooking. This has been a recurring issue for United Airlines, from their frequent flights to New York (IAD), Houston, Chicago, and San Francisco (SFO) to their United Express flights to London (LHR) and Dubai (DXB).
As of early February 2018, this problem has been brought up on numerous occasions by passengers on Facebook groups discussing United’s delays.
Unsurprisingly, there have been many accounts of passengers being denied boarding at the gate due to United’s “busy” status or other reasons, but it’s still unsettling that some customers are forced to pay extra fees just because they don’t have enough seats on their planes to fit everyone else. After all, isn’t it the duty of airlines to offer more seats than they can book?
Such problems are a reality of how travel works in today’s modern world – flights are not like traditional hotels: there simply aren’t enough seats available. As a result, airlines like United have a few options available: They can increase the waiting time for passengers who need an extra seat on board; they can run out of seats; or they can let passengers change flights whenever possible so that enough seats remain available for everyone else. This is a painful cycle that most people would rather avoid – particularly those flying from airports like IAD or SFO – which frequently means that passengers may be denied boarding at the gate due to their status as “too busy” when they really need an extra seat.

Read More: https://www.unitedairofficial.com/
     
 
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