Notes

http://172.16.201.107:8080/agent-dashboard/ob.php
Xpressbees: 02049116100
bluedart: 18602331234
Delhivery: 1246719500
Ecom Express: 8376888888
FedEx: 1800 419 4343
Gati: 1860 123 4284

call me back exp.//call not connected //cmb sms sent to cx.// Manjul 11368
call me back exp.// call droped // cmb sms sent to cx.// Manjul 11368
call me back exp.//no response //cmb sms sent to cx.// Manjul 11368



call me back exp.// no. busy //cmb sms sent to cx.// Manjul 11368
call me back exp.// no query related to snapdeal // Manjul 11368
call me back exp.// cx. was not using the hindi and english language // Manjul 11368

Where is my order:-
call me back exp.// where is my order // DDR shared with cx. // promise date shared with cx. // info shared cx. agree // Manjul 11368
DDR breached:-
call me back exp.//where is my order // DDR breached // promise date shared with cx. // info shared //cx. agree //tat shared 24-48 hrs. // Manjul 11368

call me back exp.//where is my order // wants to get order verified // info shared // tat shared 24-48 hrs.// Manjul 11368





call me back exp.// Ud _ marked // FNDR filled // info shared // cx. agree // tat shared 24-48 hrs.// Manjul 11368

call me back exp.// same day OFD // cx. want the order ASAP today // courier team no. shared with cx.// info shared that we will try to deliver your order ASAP // Manjul 11368

call me back exp.// order was cancel // cx. want to know why my order was cancelled // info shared that we have received the cancellation request // Manjul 11368

Callme experiment //cx want to cancel the order . // due to by mistakenly i have place the order // ask to refuse on delivery // info shared // cx. agree // Manjul 11368




Callme experiment //cx want to cancel the order . // due to by mistakenly i have place the order// order cancelled successfully // info shared // cx. agree // Manjul 11368


Callme experiment //cx asking about order pickup status // apology done//RL panel filled 2-3 days tat shared.
Manjul 11368

Callme experiment //cx asked about offer details and their T&C // share information with cx same. //Manjul 11368
Callme experiment //cx asking abt scratch card and spin weel offer // share information with cx same. //Manjul 11368

Deliver to wrong place:
Callme experiment //cx didn't recvd but status show delivered // as payment mode is COD // apology done // suggest cx to place the fresh order.//Manjul 11368
Callme experiment //cx didn't recvd order but status shows delivered //apology done // tat shared 6 working days. //Manjul 11368
CATP:
Callme experiment //cx wants to replace the order // 7 days window has ended // deny to take the complaint. //Manjul 11368
refund status:
Callme experiment //cx asked about refund status // tat shared 24-48 hrs. //Manjul 11368
Callme experiment //cx asking abt refund // asked to check bank statement and request taken// tat shared 24-48 hrs. //Manjul 11368

Stuck case:
Callme experiment // cx asked about the order status // order stuck at one location // tat breached // apology done // tat shared 24-48 hrs. //Manjul 11368

Specific delivery req.
Callme experiment //cx want delivery before promise date //inform cx deliver the order ASAP. //Manjul 11368

Callme experiment //cx inform that pickup done but puc not marked // RL panel filled // Tat shared 24-48 hrs. //Manjul 11368
Callme experiment //cx called was asking about pickup, req cx to wait 2-3 days as PUC TAT not breached.//Manjul 11368
Callme experiment //cx asking about order pickup as it was out for pickup, but didnt pickup // ask cx to wait.//Manjul 11368
Callme experiment //cx asking about order pickup status // apology done//RL panel filled 2-3 days tat shared.//Manjul 11368

Callme experiment //cx wants to return the order // want the refund // tat shared 24-48 hrs. //Manjul 11368
Callme experiment //cx wants to return the order // want the replacement // tat shared 24-48 hrs. // Manjul 11368




Callme experiment //cx asked about details of price // share information with cx same // if you don want the dispatch charges place the prepaid order through mobile website // Manjul 11368

Callme experiment / RTO marked // suggest cx to place the fresh order // info shared // cx. agree//Manjul 11368

Callme experiment //cx recvd fraud call//tell cx don't share any personal details with them/ Moreover cx share there contact details. /// Manjul 11368