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REFUND (PREPAID + POSTPAID) -> RETURN (**wait & refund, **refund & don't expect)
1. Refund Status Enquiry (Pre-SLA)
2. Refund delay post initiation (Post- SLA) -> Escalation
**after 72 hours of refund initiation or processing
**Please confirm if you have checked with your respective bank for the bank.
NEVER SHARE THE PAYMENT REFERENCE NUMBER WITH THE CUSTOMER
**************************************Refund Tab**********************************************
Refund Status- Completed
1. Completion date (seller) include source and amount
2. Completion date (Sla, the date by which the amount will be reflected in your account)
3. RRN/UTRN/ARN
I would like to let you know that the seller has completed the refund of Rs.XXX/- to your bank account ending with (XXX) on February XX, 2020.
The amount will reflect in your account by February XX, 2020.
The reference number for your refund is 'XXXXXXX'.
After tagging- SMS DT
***********************************************************************************************
Refund- Initiated, Processing
Pre- SLA
I would like to let you know that the seller has initiated/processed the refund of Rs.XXX/- in your Credit/Debit Card on February 02, 2020.
The amount will reflect in your Debit/Credit Card within 02 business days.
Tagging- Refund Status Enquiry
Post- SLA
Escalate -> Refund delay post initiation
*********************************Refund- Failure*********************************************
1. Prepaid-> Escalate -> Refund delay post initiation
2. IMPS/NEFT-> SMS DT (REGISTERED)
**NEFT related issues (Escalate the case in case SMS is not received/ link is not working) (including the bank account details)
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