Notes
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First Responses (within 30 secs)
Thank you for being a valuable Flipkart Plus member.
I certainly understand your concern.
I understand your concern regarding the (Issue) of your order.
I understand your concern.
Please proceed with your concern.
Please elaborate your concern.
Apology
I am sorry for the trouble.
I am sorry for the issue.
Assurance
Need not to worry, I will surely help you out.
I will try my best to provide you the right resolution.
HOLD (less than 120 seconds)
Please allow me a moment while I look up the details for you.
It will take a minute or two for me to get the information on your concern.
Thanks for waiting.
Thank you for being patient.
INFORMATION
Further Assistance (after 1 minute of information completion)
Is there anything else I can assist you with?
Is there any other query you need information with?
Survey + Branding _+ Greeting (after 2 minutes of asking FA)]
Branding
Thank you for choosing Flipkart.
Greeting.
Have a great day.
Happy Shopping.
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