Notes

CMB suraj id is 11292//Callme experiment//cx called and shared the problem but cx call dropped

CMB suraj id is 11292//Callme experiment//call connected //no response from cx end//then he dropped his call


//language barrier//
CMB suraj id is 11292//Callme experiment//cx was not using english and hindi//i requested to speak in hindi and english but he could not speak then no reponse and dropped his call


//call back not required //
CMB suraj id is 11292//Callme experiment//cx didn't required callback//


//did not connect //
CMB suraj id is 11292 //Callme experiment //Call didn't connect to cx//sms sent to cx //

//OFD//
CMB suraj id is 11292 /Callme experiment/cx call to know about order status // it is OFD so ask to wait till 6 pm //assured to provide as soon as till the time /no. shared /told courier boy will call after reached delivery location /EDD,DDR,courier name shared / cx agree



//today last date //comnplained //
CMB suraj id is 11292 //Callme experiment //cx asked about the order status // dispatched date & DDR shared /EDD/location and courier name shared /no. tracking id sent /but today is last date for delivery but still it is not OFD so complained raised /24 to 48 tat shared /assured to deliver as soon as / cx agree



//cANCELLATION REQUEST //
CMB suraj id is 11292 //Callme experiment //cx want to cancel the order because he placed the order by mistake // cancellation request taken /told cancellation done / cx agree



//fast delivery //
CMB suraj id is 11292 //Callme experiment //cx want delivery before 16 // assured to cx for fast delivery //dispatch and DDR shared /told courier partner not assigned /location shared /cx agree



//fast delivery after courier partner //
CMB suraj id is 11292 //Callme experiment //cx want delivery before 21 july // assured to cx for fast delivery //dispatch and DDR,EDD shared /told courier partner name /location shared with cx /tracking id and no. sent to cx /assured for delivery as per given date /cx agree



//UD marked //
CMB suraj id is 11292 /Callme experiment/cx call to know about order status // UD marked // FNDR filled and preferred time mentioned in it //24 to 48 hr TAT shared/asuured to cx for delivery as soon as/EDD/ddr/told reason of UD/share no.// cx agree


//fresh order status //
CMB suraj id is 11292 /Callme experiment/cx call to know the status of the order // dispatched date & DDR shared /told location name/courier partner not assigned / cx agree


//fresh order courier partner assigned//
CMB suraj id is 11292 /Callme experiment/cx call to know the status of the order // dispatched date & DDR shared /told location name/courier partner assigned /told name //location share /tracking id nd no. sent to cx /// cx agree


//reschedule pick up //
CMB suraj id is 11292 //Callme experiment //PUC not done // RL panel filled //2 to 3 days TAT share/macro sent/ cx agree


//courier within sla//
CMB suraj id is 11292 //Callme experiment //cx asked about the order status /case manager used on call/ dispatched date & DDR shared /checked location, courier name shared with cx /courier partner no. and tracking id shared through sms /assured for delivery as soon as possible till promised date / cx agree


//200rs coupon discount //
CMB suraj id is 11292 //Callme experiment //cx want to know why he did not get full discount of rs 200 coupon //information share to cx that only 10% discount is possible on product selling price and also told discounted amt //cx agree


//dispatch charge //
CMB suraj id is 11292//Callme experiment//cx want to know why dispatch charges is added if there was written free delivery //t //informed cx where free delivery is mentioned if u will place order with prepaid mode from m.snapdeal.com//then dispatch change will not be applied //cx agree

//return //
CMB suraj id is 11292 //Callme experiment //cx wants to return the order because /complaint taken / refund TAT shared/apology done /cx agree


//refund initiated not refelected //
CMB suraj id is 11292 //Callme experiment //cx ask for refund status // refund initiated but not yet reflected // complaint raised // 24 to 48 hrs TAT shared for updation of cx /7 to 10 working days refund tat also shared to cx / / cx agree


//item stuck and late both //
CMB suraj id is 11292 //Callme experiment //cx asked about the order status //i checked status and found that item stuck at one location for 3 days//same informed to cx //complained raised //24 to 48 hrs tat shared //corier team number and tracking id shared /DDR ,EDD ,courier partner name shared/told laction/EED also breached/assured for deliver as soon as /apology doen//cx agree //

//puc not marked //
CMB suraj id is 11292 //Callme experiment //PUC already done on 17-07-2020 /pick up not marked /apology done / RL panel filled //24 to 48 TAT share for updation/2 hrs refund tat shared from falcon mode /told DSQC marked so qc check should be done on doorstep post pick up and qc check will be marked refund will get initiated /cx irritated call//cx agree


//CANCEL shipped //
CMB suraj id is 11292 /Callme experiment/cx call to cancel the order because he did place this order by mistake // status marked shipped // cancellation request taken// ask to refuse at doorstep if delivery attempt // cx agree


//main fresh return request //
CMB suraj id is 11292 /Callme experiment/cx want to the return product because product quality is not good //ask to wait 24 to 48 hrs for notification abt pick up via sms and email //2 to 3 days for PUC to 7 to 8 days for RPR and within 24 post received in the whorehouse QC TAT shared // so ask to cx to wait /refund tat shared 2 hrs to 6 days post refund initiate/ cx also asked abt how to share account details //informed you will get email kindly share through email /cx agree


//neft details //
CMB suraj id is 11292 //Callme experiment //cx ask for refund status //NEFT details not present // macro send and informed to cx to provide bank details//cx agree

//returned to wherehouse //
CMB suraj id is 11292 //Callme experiment //cx want to know the reason of order cancellation /apology done / info shared to cx that it is returned /told the mentioned reason // request to cx to place a new order /cx was irritated /courier team no share / cx agree

//no response //
CMB suraj id is 11292//Callme experiment//As there is no response from cx side hence after giving warning call disconnected from this end.

//while no respose //
CMB suraj id is 11292//Callme experiment//As there is no response from cx side hence while giving warning call disconnected from cx end.
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//refund initiated within tat//
//CMB suraj id is 11292//Callme experiment //cx ask for refund status // refund initiated // 2 hr to 6 days refund TAT shared /utr no. shared /still cx did not check his bank / cx agree



//OFP//
CMB suraj id is 11292//Callme experiment //cx asked about pickup of his product as it is out for pickup //so ask to wait till end of the day /told to cx dsqc mentioned //therefore post picked up of item its updates within 24 to 48 quality check and pick will be marked as done on system //refund tat shared 2 hrs to 6 days post initiate //cx agree



//assurity abt product //

CMB suraj id is 11292 //Callme experiment //cx ask about the originality of the product // told to cx that assured products will be deliver to cx from assured sellers // cx agree


//stuck at one location //

CMB suraj id is 11292 //Callme experiment // cx asked about the order status /DDR,EDD,dispatch date ,location shared / order stuck at one location /complaint taken//24 to 48 hrs TAT shared /tracking id and no sent to cx / apology done /cx agree



//did not dispatch //
CMB suraj id is 11292//Callme experiment// cx want to know about order status // order is late/beyond promised dispatch date still did not dispatch /DDR,dispatch date ,EDD ,location shared /complaint taken //24 to 48 hrs tat shared/tracking id and sms sent / cx agree


//fake call//
CMB suraj id is 11292 //Callme experiment //cx informed about the fraud call and SMS regarding fake lucky draw contest // infomation shared to cx and ask not to share any confidential details // cx agree



//PDWP//
CMB suraj id is 11292 //Callme experiment //PDWP case /complaint taken/6 working days TAT shared /apology done//ask to wait POD then kindly inform to us //cx agree


//address change //
CMB suraj id is 11292 //Callme experiment//cx wants to change the delivery address //so do as per cx VOC //cx agree



//fresh return request //

CMB suraj id is 11292 /Callme experiment/cx want to the return product because design looks different from image //information shared within 24 to 48 tat shared you will be notified for pick up of your product via email and sms /cx want to know how to share account details //informed you will get email then you share details through email //cx agree


// did not connect //
CMB suraj id is 11292 //Callme experiment //Call didn't connect to cx// sms sent to cx //



//DSQC reschedule pick up //
CMB suraj id is 11292 //Callme experiment /cx want to know abt pick of his product /PUC not done // RL panel filled //2 to 3 days TAT share/macro sent/stage selected/DSQC marked tat shared for qc check and told post qc check it updates within 24 to 48 hrs in your system /refund tat shared 2hrs to 6 days post initiate / cx agree


//empty percel case //
CMB suraj id is 11292 //Callme experiment//Empty parcel case // complaint taken // 7 days TAT shared /apology done to cx /cx was irritated/refund tat shared 2 hrs to 6 days post initiate / cx agree


//returned in tracking details //
CMB suraj id is 11292 //Callme experiment //cx want to know abt delivery status // ddr ,dispatch date ,edd,courier partner name shared with cx //i checked tracking details and found order has been returned to seller // but under dispatch history shows ud //apology done //cx was irritated // told kindly place new order this product can not be delivered //cx agree

//refund initiated//
CMB suraj id is 11292 //Callme experiment //cx ask for refund status // refund initiated // 7 to 10 working days TAT shared // cx agree


//edd breacked late
CMB suraj id is 11292 //Callme experiment //cx want to know about order status /ddr,dispatch date and edd, location shared/ order is late/beyond promise date //complaint taken /24 to 48 hrs tat shared fr update //assured for delivery as soon as possible/edd breached / cx agree


//rl due to system issue //
CMB suraj id is 11292 //Callme experiment /cx want to know abt pick of his product /PUC not done // RL panel not filled due to system issue //2 to 3 days TAT share/macro not sent because macro not working /stage selected/DSQC marked tat shared for qc check and told post qc check it updates within 24 to 48 hrs in your system /refund tat shared 2hrs to 6 days post initiate / cx agree



//shipped together //
CMB suraj id is 11292 //Callme experiment//item shipped together case// complaint already taken//ask to wait 24 to 48 hrs for notification abt pick up via sms and email //2 to 3 days for PUC to 7 to 8 days for RPR and within 24 post received in the whorehouse QC TAT shared // so ask to cx to wait /refund tat shared 7 to 10 working days post refund initiate/



//repeat call for return dsqc marked///
CMB suraj id is 11292 //Callme experiment//cx want to return his product //request already taken //informed to wait 24 to 48 hrs you will be notified for pick of your product via sms or email //told dsqc marked so quality check will be done at doorstep //it gets updated in our system in between 24 to 48 post picked up and dsqc //refund tat shared 2hrs to 6 days post initiate //cx agree




//denying to deliver ud //
CMB suraj id is 11292 //Callme experiment //cx told that courier boy is denying to deliver the order at given address /apology done assured to delivery at delivery address/ UD marked with fake reason // FNDR filled preferred time mentioned in fndr // 24 to 48 TAT shared /dispatch date,DDR,EDD shared /cx was very irritated //assured for delivery as soon as possible in between 24 to 48 hrs / cx agree


//ud for out of delivery area //
CMB suraj id is 11292 //Callme experiment //cx want to know about order status /dispatch date,ddr ,edd shared / UD marked due to out of delivery area /reason told to cx for ud marked / FNDR not filled due to out of delivery area //24 to 48 TAT shared for update/courier team no. sent and told kindly call back //address confirmed with cx /// cx agree

//return policy //
CMB suraj id is 11292 //Callme experiment //cx want to know about the return policy // information shared to cx about terms and condition regarding 7 days return policy // cx agree.


//refund not initiated //
CMB suraj id is 11292 //Callme experiment //cx ask for refund status // refund not initiated //complaint forwarded //24 to 48 hrs tat shared TAT shared /cca marked long time back but still refund not initiated //bank details he had updated here/ cx agree