Notes

We would never want to disappoint a genuine customer like you and we always endeavor to assist our customers with the best of service so you can assure that we will fulfill all of your expectation. However, sometimes we failed to do so due to factors beyond our control.

Trust us if there is an option with us, we could have definitely helped you out. As you are one of the valuable customer for us.

We assure you that feedback has been shared with the courier service provider and they'll do their best to make sure that you don't experience this again.

We are providing feedback to the seller in order to minimize such issues which adversely affects the experience of our valuable shoppers like you.

We've noted this down and will make sure appropriate feedback is shared with the seller so that you do not experience this next time around.

We've noted this down and will make sure appropriate feedback is shared with the courier service provider so that you do not experience this next time around.

As you are one of our valuable customers, your satisfaction is one of our primary concern.

Feedback and suggestions from customers are taken seriously and have been instrumental to our success.

Please be assured that we will certainly consider your suggestion and look into the feasibility of implementing the same.

We see that you have been one of our valuable customer and really sorry for the trouble you had to go through.

I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.

We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.

We'll take this up personally with the seller and make sure they take utmost care to ensure this does not happen again.

We want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.

I will share the feedback with seller/courier service provider]] so that they can put additional measures in place to make your shopping experience a delightful one

You can be certain that your details are safe and you can continue to shop with confidence.

We understand that you're upset about the delivery of your order. We have been trying to do our best to help you out and would request you to please try to understand.

We do want to help you in this regard. We are trying our best to make things right for you with our efforts.

Since, your case is already with our team so it is a humble request kindly wait by______. Please be assured you will be getting the best resolution in this regard.

We know how hard it is to trust for you now. However, we have done our best at my end. Trust me, you will not face any issue and team will provide you the best resolution in this regard.

We do not want to make any fake commitment this is the reason, we have done our best and have shared the same information that has been shared by the seller with us.

Please give a chance to let the seller correct this mistake. We do value you and your time in this regard.

We are sorry to let you that the seller is unable to provide you compensation for the delay in delivery of your order because the seller does not have any compensation policy.

I request you to kind cooperation in this regards, this is something is not under my control.

We’d like to assure you that we’re doing everything possible to give you a better shopping experience on Flipkart.





I am so sorry sir, there is delay in delivery due to some unforeseen at seller's end.
You can be sure that we'll take definite steps to set this right.
I do understand the situation you are going through.
I completely understand your concern. If I would be at your place, I would feel the same.
I do understand the importance of timely delivery of order.
I will surely share your feedback with the seller and courier service provider, please be assured.
Please be assured, you will not have to face the same issue in future.
Please accept my sincere apology in this regard.
Good news is, your case is already with our team and team is investigating for the same.
Our team will get back to you with a resolution by _________.
May I know your alternate contact number?



Power Lines ( My own best for each case which is out of control having resolution TAT)

CASES OUT OF CONTROL (Please share as per the relevant scenario)

I would feel the same if I would be at your place however trust me sir, I have done my best at my end.

Since, your case is already with our team so it is my humble request kindly wait by ______. Please be assured you will be getting the best resolution in this regard.

( DELAY IN DELIVERY IF CX DISPUTES WHY YOU TAKING SO LONG TO RESOLVE) I know how hard it is to trust for you now. However, I have done my best at my end. Trust me, you will not face any issue and team will provide you the best resolution in this regard.

Trust me if there would be anything else then I would have done it for you. However, trust me sir, I have done my best at my end.

I hope you will understand my limitations.

I do not want to make any fake commitment this is the reason, I have done my best and have shared the same information that has been shared by the seller with us.

Please give a chance to let the seller correct this mistake. I do value you and your time in this regard.



We do want to keep you as a happy customer for a long time.

Customer smile is our first priority. I have done my best


I am glad that you are bringing this to my attention. I completely understand your concern I will share your feedback in this regard.


Your suggestions and feedback is something that is very important to us to make your online shopping experience better.



I do value you as a valuable customer, your time, your money and appreciate your business.


Give us a chance to help you and to keep you with us as a happy customer.



Please share your experience by completing the email survey you’ll get after this chat session.
Hoping for the positive response from your side as this will be based on our interaction.
It's nice talking to you and my pleasure assisting such a co-operative and understanding person like you.
Please do not thank me rather I would like to thank you for your kind understanding in this regard.
To share the information with you is my job.
It has been a true pleasure assisting you.
You truly have been an awesome customer.
Not to worry, I will share your feedback with the team in this regard.
_________, your feedback is really important to us.
I really wish that the seller would have provided any option to submit a request for the same however, it has not been provided by the seller.




Sorry for the delay., I was checking on the order details.

Upon checking I see that it was placed on October , right?

I am really sorry as it is past the return policy we wont get the option to return it. The system/seller wont provide us with the option for it.


Sorry we value our customers but we can only work within the policy. We wont get the option to create a return outside I have even checked with the details and I am not provided with the option for it.



Can I look for the good rated products and help you with its link?

Can I know why are you contacting us this late?

I was checking whether anything could be done for the order






However, it does not mean that the item will reach you on the Estimated Delivery Date.


It is just an estimated date within which the product will be delivered.



So there is possibility that the item will reach you before the Estimated Delivery Date.

But we cannot promise you any delivery date or time before the estimated delivery date


But I am saying the truth and being completely honest.

Thank you for keeping efforts in contacting us to let us know regarding this.



We'll investigate this issue further and take appropriate action on the carrier to avoid such issues with your future orders.

Please do not worry and place a new order so that we will make sure that your order gets delivered to you safely with high priority



I would be disappointed if this has happened to me.



I hope you understand that we always do our best to deliver our orders to our customers safe and secured but sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our control.

However we do have access to help you with this if you have contacted us and reported this issue within the given time .

However we do have access to help you with this if you have contacted us and reported this issue within the given time .

I really wish I could have get you helped as that had been requested by you on this conversations itself but for the limitations of the process resources we are unable to get that done for you( __name of cx ______.)


I appreciate your patience, cooperation and understanding in this matter. It is our privilege to have you as our valued customer & we want to make sure you are always taken care of.



⚠⚠⚠⚠⚠⚠⚠Below stuff is for the cx who needs better clarification on Priority Delivery⚠⚠⚠⚠⚠




******Once the order is placed, the product will be shipped from the Fulfillment Center. When the item is shipped, there would also be other orders which will also be shipped with your order. And all the orders will be transported together. In that case, since your product is also with other products, we cannot take just your product from there and make it faster.*******