Notes

Thanks for being a valuable Flipkart plus member.
Thanks for your kind understanding in this regard.
Are we connected?

Order Status
I'm happy to let you know that your product has been shipped by the seller via 'Delhivery' on December 25, 2019 and the tracking ID is: 5931162651494.

Status - Priority Delivery/Faster delivery

I understand that you like your order to be delivered sooner.

While I understand you’re keen on receiving your order, I’d like to let you know that the delivery date of an item depends on many factors like the seller's location, your delivery address and the type of product. Based on that, a definite date for the delivery of your order is given to you.

Although I’d want you to get an early delivery, it’s not something we can promise as the sellers and courier service providers will need some time to process and deliver your order. You can be sure that the seller will do their best so your order reaches you between October 04, 2017 to October 05, 2017. You can check your order status here once the seller ships the item - http://fkrt.it/bqWLi~NN

Here's something that may help. If you'd like to get your products delivered faster, please select items with the 'Flipkart Assured' badge. For more details on Flipkart Assured click here- http://www.flipkart.com/flipkart-assured


Specific delivery/Special delivery

I understand that you'd like your order delivered today or on October 01, 2017 before 11 AM.

I am sorry to let you know that delivery options at preferred slots are not available with the courier service provider at the moment.

In case you are not available at the time of delivery, you could have a friend or a family member collect the package on your behalf. If you like, you may cancel this order and place a new one at a later date, provided the stock is available with the sellers.

We assure you that the courier service providers will try to deliver your order again on the next working day if you were not around to collect it during the first attempt.

Your order will be delivered by October 01, 2017 and you can also track your order status here: http://fkrt.it/bqWLi~NN









Status- Approved

You will be happy to know that your order has been approved by the seller 'OneStopSports' and will reach by Date ‘’

You can expect more updates once the seller ships it and You can also check your order status here - http://fkrt.it/bqWLi~NN

Please be assured that we will follow up with the seller and courier service provider to ensure that your order will reach you as promised.





Status- Ready to ship

I’d like to let you know that your order for ‘’ has been processed by the seller and it will reach you by ‘Date’.

You can expect more updates once the seller ships it.

You can also track your order status here: http://fkrt.it/bqWLi~NN

Please be assured that we will follow up with the seller and courier service provider to ensure that your order will reach you as promised.


Status- Shipped

I am happy to let you know that your order for ‘Product name’ has been shipped by the seller through ‘Ekart Logistics’ with the tracking ID ‘’ and it will be delivered to you by ‘Date’.

You can also track your order status here: http://fkrt.it/bqWLi~NN

Please be assured that we will follow up with the seller and courier service provider to ensure that your order will reach you as promised.
My order has reached the nearest delivery hub, but why isn't it out for delivery yet?
The courier service delivering your order are responsible for making sure that your order reaches you within the delivery date. Rest assured, you'll get an SMS once your shipment is out for delivery.

Delay- After shipping

I am sorry that your experience about your order for ‘’ has been an unpleasant one.

I am sorry that your order didn’t reach you as promised.

I completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.

Your order has been delayed due to unforeseen issue faced by the courier service provider.

Please be assured that the concerned team is looking into this and will get back to you with an update by November 24, 2019.

Also, the courier service provider will take utmost care to ensure this does not happen again.




Delay- Before shipping

I am sorry that your order didn’t reach you as promised.

I completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.

Your order has been delayed due to unforeseen issue faced by the seller.

Please be assured that the concerned team is looking into this and will get back to you with an update by November 24, 2019.

Also, the seller will take utmost care to ensure this does not happen again.


POS availability:- If cx asks that he want to pay using Card at the time of delivery

If POS is available:-

I understand that you'd like to pay using your card for your order of ‘’.

You'll be glad to know that the Wishmaster from Ekart Logistics will be carrying a card swiping machine when he comes to deliver your order.

You can pay using your Debit/Credit Card to pay for your order

If POS not available:-

I understand that you'd like to pay using your card for your order of ‘’.

At this moment, the option is only available for the order which are shipped through ‘Ekart Logistics’.

Since, your order has been shipped through ‘Courier logistics’s name’,therefore, it will not be possible for now.

I hope you understand.


Serviceability

I am sorry to hear that the ‘Product name’ couldn’t be delivered at your pincode ‘133001’.

I'd like to let you know that the serviceability of an area depends on many factors such as seller's location, delivery address and also the type of product.

If you'd like, you can choose to get the order delivered at a pickup store closest to you if one is available in your area while you place an order through the Flipkart app. To check if an area is serviceable, visit the product page on our website or app and use the ‘Check Availability’ feature by entering the pincode.

The sellers & courier service providers are rapidly expanding their services and they hope to deliver in your area soon.

Hope you'll understand.



Unable to place COD order.

I understand that you like to place orders using Cash on delivery payment method.

I am sorry to tell you that the seller will not be able to accommodate your request at this moment.

I'd like to inform you that COD service availability in any area depends on various factors such as the seller's location, delivery address and also the type and price of the product.

However, you can always choose a prepaid mode of payment like Debit Card/Credit Card, Net Banking, Flipkart Money or Gift Card to place your order for now.

Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.
Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.


(Check for POS and also inform the steps for the same if available)



Payment Failed:

I am sorry to hear that the amount was debited but the order was not placed.

I’d like to let you know that the seller has not received the payment since the transaction didn't go through.

In case the amount is debited from your account, you will receive a refund notification within 24 hours and the amount will be refunded to your account within 8 business days.


Address change Request- Self care:

1. You can find 'Change' option on 'Order Details' page of their Flipkart account (both Web and App).
2. On selecting this, you will have an option to select from the existing addresses in their account.
3. If you do not have any existing addresses, a new address can be added will have an option to select from the existing addresses in their account.
4. On selecting existing address or adding a new address, you will first need to enter the pin-code and the system will check for serviceability. You will then need to enter the rest of the address
5. Address change request will be taken and both the addresses will be shown to you. Once confirmed, the new address will replace the old address.
I understand you’d like to change your address <_Customer name_>. The address for which the order was placed has been approved by the seller. So, we’ll not be able to take in this request.
Would it be possible for a friend or family member to collect the package on your behalf from there?
<If the customer says yes, continue with your usual call>
(If the customer insists that he wants to change the address)
I understand that you want <_product name_> delivered to a different address. You can cancel this order and place a fresh one to the desired address.

Wallet Activation Process on App:
Go to “My Account” Page by clicking on the top right corner
On My Accounts, Under My Wallet compartment, you will see an option of Flipkart money. Click on “Activate Now”
If you click on “View Wallet” option under My wallet, you will be taken to another page. On top of that page, you will get the option of Flipkart Money. Click on “Activate Now"
Next you will see “Flipkart Money Activate” Page. Please enter your Name,Email ID & Phone number (if it is not pre-filled)
Click on “Confirm” once all the details have been filled. After that, your account will be activated.
Also, you can click on the below link to activate the PhonePe wallet by clicking on the link:
https://www.flipkart.com/account/wallet/activate
Note: Make sure you are taking customer through this process. Most customer queries will be solved by making them go through this flow.

Not eligible for return :
I am sorry to hear that you're facing issues with the above product.
Since the product was delivered to you on December 15, 2016, it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to help you out.
CSAT and RR


xxxx, your feedback is really important to us. Please share your experience by completing the email survey you'll get after this chat session.


If you would have came to us within the return policy period the seller would have definitely helped you out in this concern.

Before cancelling the return request I would like to inform you one more thing that it might take maximum 48 hours to get the return option back again after cancelling the previous return request.

So its all up to you.

Please confirm if you still want to cancel the return request.

Thanks for being a valuable Flipkart Plus member.

Thanks for your kind understanding in this concern.

The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the brand's authorized service center and they'll be able to help you out with any product related support you may need.
The invoice for this product has been sent to you in a different email. This can be used to avail services at the brand's authorized service centers within the warranty period.
Here are the details to the brand's authorized service center.
VEGA ELECTRONICS
SHOP NO.5-A BEZZOLA COMPLEX V.N. PURAV MARG BEHIND VIJAY SALES SUMAN NAGAR SION TROMBAY ROAD CHEMBUR MUMBAI - 400071
T:(022) 62362224
Link: http://www.sony.co.in/section/servicecentres
Hope this helps.



I am sorry that I was not able to help you with the resolution expected by you. However, be assured that we will take necessary steps so that you don’t face the issue again.




CX want to cancel the order - After Shipping
I understand your concern that you'd like to cancel your order "OD111016891627844000".
I would like to let you know that your order has been cancelled as requested by you and the shipment was returned to the seller.
A refund of Rs.××/- will be initiated within 04 business day from the date of cancellation. This is the time required for the courier service provider to confirm the cancellation.
{If the payment source is bank account/ Credit or Debit card}
Once that is done, it will be credited to your Credit Card within 6 business days, as per standard banking procedures.
{If the payment source is Gift Card}
Once that is done, it will be credited to the Gift Card section of your Flipkart wallet in 6 days. You can check the balance and validity of your Gift Cards here: http://fkrt.it/bqrfRzNN
{If the payment source is PhonePe}
Once that is done, it will be credited to your PhonePe Upi within 6 days and you can check the available balance here: http://fkrt.it/bqrfRzNN
You can also cancel your orders by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.
Click this link http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart.



Same City misroute
I am sorry to let you know that the shipment has reached a different location instead of the one closest to you due to incorrect pin code entered while placing order.
I’d request you to please wait for additional 3 business days for delivery.
Tagging on SA: Order delivery >> Order status related >> Status check


Accessories included in the sales package

Tagging: Product Purchase Queries > Product Specific Information > Details about accessories included with product > solved

I am sorry to know that you've not received '' with your Varshine PORTABLE MINI 4 IN 1 Electric Sewing Machine.
We'd like to let you know that the sales package of your product does not includes 'tention, bobbin spindle and bobbin cover'. Hence, seller will not be able to help you out in this.
You can also check the same on product page by clicking here: https://www.flipkart.com/realme-3-radiant-blue-64-gb/p/itmfe68wrbfnzqwz?pid=MOBFE68WMCYD5SRT&lid=LSTMOBFE68WMCYD5SRTCRBDHW
In case, you need any further assistance, please feel free to contact us and we'll be happy to help you.
Hope you'll understand.





Returns
RETURN PROBING
_______________________________________________________

I need few confirmations from your end.
I need few confirmations from your side so that I can request the seller on your behalf for the replacement for your order.

Please let me know if the outer package of product was fine or tampered at the time of delivery.

Would like to confirm if you have the original box, accessories and tags which were given to you with the product in unused condition?

Would like to confirm whether you want a pickup of the product from the same address:
#### address####++++++

Is the primary number ”xxxx” working fine?

Would like to confirm if you want to add an alternate number?

Give me a minute or two while I forward the request for return.


Could you please confirm what is the exact difference between the product ordered and product received?

I would like to let you know that the seller has to raise a refund/ exchange/ replacement request for the product. Please give me a minute or two so that I can forward your request to the seller.

I would like to let you know that the seller can provide a replacement for the product.

Escalate
Please stay online as I am escalating your issue to the team.27-Dec-19 , 02:33:52 pm
It will take a minute or two.27-Dec-19 , 02:34:06 pm
Would like to confirm if you want to share an alternate number?27-Dec-19 , 02:34:43 pm
As I have not heard anything from your side, I am escalating the issue to the team.27-Dec-19 , 02:36:09 pm
Thanks for being patient.27-Dec-19 , 02:36:57 pm
i have escalated the issue to the team.27-Dec-19 , 02:37:09 pm
The team will contact you by December 30, 2019 in this regard.
You are most welcome.27-Dec-19 , 02:39:12 pm
Your co-operation and understand in this regard will be appreciated

Payment Failed
I understand that you want to cancel the order 'OD117428711043163000'.
I have checked and found that your order 'OD117428711043163000' didn't go through as the seller have not received the payment for the order.
The payment for the order is failed due to a technical error at the bank's end.
I would like to confirm you that your order is not placed and the cancellation of an unplaced order is not possible.
If any amount is being deducted from your account, it will be reversed back to the source within 08 business days.
As I can check, you have tried to make a payment for the order from your 'PhonePe' account.
I would like to re-confirm you that the transaction is failed. If any amount is being deducted from your account, it will be reversed back to the source within 08 business days from the date of transaction.

Undelivered
I understand your concern regarding the delivery of your order 'OD117387493848676000'.
I have checked and found that a Wishmaster had tried to deliver your order on December 27, 2019 but could not deliver your order due to unforeseen reasons.
As per our records, the shipment was rejected by you at the time of delivery.
The courier partner will make 01 more attempt to deliver your order by the given promised date.
Please be assured that the courier partner will try their best to deliver your order by the given promised date.