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'Vijay', we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.
2. Customer said that kindly deliver the order on or reschedule the delivery date i.e . November 04, 2019 as he is not available on the mentioned address although the promise date is November 02, 2019. What action need to be taken and what info need to be shared with the customer.(Note : Courier partner: Ekart Logistic)
If the customer would like to reschedule the delivery for a later date
Within Promised Date- Inform customers that the product will be delivered by the Promised date
Tagging on SA: Create Incident>>> Order Delivery>>>Order Status related>>>Status Check
If customer requests to reschedule the delivery, after the Promised date (contact made within Promised Date)- Schedule delivery as per customer request by following the below DT path (Reschedule date can be set until 5 days from the current date)
DT path: Delivery Related >>> Special Request >>> Change Delivery Date >>> Change the date
3. Customer said that kindly deliver the order on or reschedule the delivery date i.e November 04, 2019 as he is not available on the mentioned address although the promise date is November 02, 2019. What action need to be taken and what info need to be shared with the customer.(Note : Courier partner: 3PL)
Will deny and share info of ship later
4. Customer is complaining he is facing serviceability issue on his area pin-code while purchasing the refrigerator? What info needs to be share with the customer.
We're sorry to let you know that the product cannot be delivered to your address as serviceability of an area depends on many factors such as seller's location, delivery address and also the type of product.
If you'd like, you can have the item delivered to your office, a friend or family member's address which is serviceable.
Alternatively, you can choose to get it delivered at a pickup store closest to you if one is available in your area while you place an order from our app.
5. Customer wants the address of the hub to collect the item/Pick up centre details required. What info needs to be shared?(Hint: ’Ready for Pick up' status updated under tracking details)
provide the hub details
6. If case with the team L2 (Except: Social media, ECR, Holy challenger etc) then what action need to be taken and what info needs to be shared with the customer?
update incident and tat shared
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