Notes

Thank you for your valuable time over the call.

Thanks for writing in and for being a flipkart plus member.

We understand your concern about the for order '' with product ''.

Further, If you have any other concern please get back to us. We will surely help you.

We would like to thank you for your understanding and support.

In case the cx is happy:

Thanks for shopping with Flipkart / Thanks for choosing Flipkart.

In negative case:

We are thankful for your continued trust on Flipkart.

For Flipkart plus customer:

Thanks for being a Flipkart plus customer on Flipkart.


As per telephonic conversation,


We are sorry for the delay in response.

We completely understand and this isn't something we would want you to go through. We assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures to avoid instances like these.

Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.

We understand that how upsetting it would be that you haven't received the right order 'OD115541205834907000' for the product 'Clovia Women Bikini Blue Panty' and we are sorry for the trouble caused to you.

RR & Csat

A short survey will be sent to your registered email address to get your feedback on the resolution provided and our conversation.
You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No'.
You can also rate our conversation experience on a scale of 1 to 5;
Rating between 1 to 3 would mean that you were not satisfied. Rating of 4 would mean you are happy and 5 would mean that you are extremely happy.
Your feedback is really valuable to us as it will help us enhance your experience.
Csat

A short survey will be sent to your registered email address to get your feedback on the resolution provided and our conversation.
You can rate our conversation experience on a scale of 1 to 5;
Rating between 1 to 3 would mean that you were not satisfied. Rating of 4 would mean you are happy and 5 would mean that you are extremely happy.
Your feedback is really valuable to us as it will help us enhance your experience.


Call me

Hi,

Thanks for writing in.

We understand that you want to receive a call from us.

We'd like to let you know that we tried to get in touch with you on 'XXX' to talk to you about your concern but could not reach you.

We would request you to please get back to us with exact issue within 72 hours so that we are able to help you.

Please let us know a convenient time between 9 am to 9 pm so we can call you to discuss this by replying to this email. You can also share an alternate number that we can reach you on.

You can visit our Help Center for quick answers: https://www.flipkart.com/helpcentre  call our toll-free number 1800 208 9898.

We hope to hear from you soon.



Buy time

Hi,

Thank you for your valuable time over the call.

We understand your concern for order 'xxx'.

We are sorry for the trouble you had to go through.

Please be assured that we'll look into this and get back to you with an update by August , 2019.

Hope this helps.

Appreciation

Hi,

Thank you for your valuable time over the call.

We understand your concern for product 'xxx' with the order ID: 'xxx'.

As per telephonic conversation, your issue has been resolved by our concern team.

Hence, as per your request we are closing this case.

Further, If you have any other concern please get back to us. We will surely help you.

We would like to thank you for your understanding and support.



Return cancel

Hi Mridu,

Thank you for your valuable time over the call.

We understand that how upsetting it would be that you haven't received the right color for order 'xxxx' for the product 'xxx' and we are sorry for the trouble caused to you. 

We completely understand and this isn't something we would want you to go through. We assure you that feedback has been shared with the seller and they're working on putting in additional measures to avoid instances like these.

We would like to let you know that your previous return was cancelled by the seller due to wrong issue type selected and it will take 48 hours to complete.

Once it has done, you can create new return request with exact issue type. However, If you face any issue while creating return then please write back to us. We will surely help you.

We would like to thank you for your understanding and support.