Notes

As I am from the retail team, and your order is a service by Amazon, I can arrange a call back from the team.
Please help me with your contact number.

As I am from the retail team, A member of Fire team will help you in this. Please be online. I am transferring the chat to the team.
----
Should you need anything else, feel free to reach back out.
Or
It was my pleasure assisting you. Message us should you need anything further.

------

I will make sure that your issue will be sorted by me in this chat.

As your chat has landed to me, I will make sure this is the last time you are contacting us for this and will sort this issue out for you.

Please leave your worry upto me, I´ll be more than happy to help you today.

Please allow me a moment while I check this for you.

Please allow me a moment while I check the best for you.
Do not worry. I will be more than happy to help you with the issue.
Please allow me a moment to read the chat to help you better.

I'd like to take this opportunity to wish you a very Happy New Year.

It is a pleasure assisting you.

Your satisfaction is my priority,

Your wish my command,
I have processed a full refund to you right away.

Gift card has been processed and will be added in your account within next 24 hours, in most cases. you might receive refund much sooner.



Customer satisfaction is my only goal here, I am happy to meet that on this chat for you.

Customer satisfaction is everything to us I Just want to make sure everything has been sorted.


Hope you are happy with the level of service provided today.


Is your issue resolved?
I am really happy to sort this issue for you and I am sure that you feel the same?

You’re welcome. Is there anything else I can help you with at the moment?
Can I help you with anything more today?



Thank you for contacting Amazon. Have a lovely day.

Take care. Goodbye! Thank you for your kind words.



You’re welcome. Thank you for using our Message Us service. Goodbye for now, Have a great day, take care!

You’re welcome. Thank you for using our Message Us service. Goodbye for now, Have a lovely evening, take care!

You’re welcome. Thank you for using our Message Us service. Goodbye for now, cheers!

Thank you for using our Message Us service, and we hope to hear from you again! Goodbye!

Thank you for using our Message Us service. I am now closing this chat. If you have any more questions, please don’t hesitate to contact us again. Have a great day, take care!

Thank you for using our Message Us service. I am now closing this chat. If you have any more questions, please don’t hesitate to contact us again. Have a good evening! take care!

Thanks for stopping by, it was pleasure interacting with you! Goodbye.


Difficult Customer - We appreciate your patience and understanding and hope to hear from you soon!

Thank you for contacting Amazon. Good night.

Thank you for your kind words.
You have shopped a lot with us and I just wanted to thank you for taking time out to share the information with us.

It is indeed a pleasure assisting you today and I wish every time you contact Amazon your chat lands up to me.

I would love to help you again in future as well

I was trying my best to find what exactly happen because your problem is my problem.

I am trying my best to give you the best resolution from my end because your problem is my problem.

It is my job to make sure customer makes minimum effort to get the issue resolved.

I am really happy that your chat landed to me and I was able to solve your issue.

I'm extending your Prime for 1 month as a goodwill gesture.

Hope you will accept this as an apology.





I do understand the urgency you've for the order. I'll do my best to get it to you at the earliest.

I can see that you are our valuable customer.
I do not want you to face such hassle.
So as an apology I have applied the Promo of 5 GBP in your account.
I will make sure that this won't repeat again.

Your satisfaction is my priority, can you tell me how much you are looking for ?

If you can allow me a minute, I can speak with my team as I would love to offer you the best from my side.

However, occasionally, due to unforeseen reasons they get delayed and do not get delivered on time.

As you are our valuable customer, as a goodwill gesture from Amazon I can apply a gift card of GBP 5 in your account.
As a goodwill gesture I am processing a full refund right away.

However as an apology I am processing a complete refund for you.

You want your refund in original payment card or Amazon Gift card?

May I know you wish to have refund to payment card (processed within 5-7 business days) or to gift card balance (processed within 2-24 hours max.)?

Please allow me a moment while I create a return label for you.

In this case I have 2 options for you.
1. I can contact the seller and ask him to send you a replacement
2. Or I can file a A to Z claim for you for a full refund.

May I know which one is convenient to you?

---
As this is a service by Amazon order. I am from retail team. In this case, I can arrange a cal back from the MFN team Please help me with contact number?

--
As I can check that the item has no tracking update since long.
It might be lost in transit.
I don't want you to face any hassle.
In this case, I can send you a replacement for the item.
How does that sound?


------------------------
I'm sorry for the delay in completing your order . Some digital purchases may require additional processing time, which normally takes less than 4 hours. This process is in place to protect your personal information and prevent fraudulent orders.
--------------------
RETURNS


***
Hello [],



Greetings! [] here from Amazon Customer Support.



I'm sorry to learn about the difficulties you have experienced in returning your [Item name].



I understand that you are experiencing difficulties in returning the parcel to our FC and you would like to arrange a collection for the item.



I'd love to arrange the collection for you, however, currently we do not have any collection facility available for your order.



Please understand our limitations in this situation. In this case, I'd like to suggest you to arrange a manual collection with one of the following carriers and return the item to us:



https://www.parcelforce.com/



https://www.parcel2go.com/services/heavy-parcel-delivery



https://www.parcelmonkey.co.uk/dxfreight



http://www.tnt.com/express/en_gb/site/home/send-parcel-now.html



These are the specific carriers who also deal in heavy parcel collection and delivery service. Please be informed that this process will be chargeable for you and any postage charges that you incur for this return will be refunded. You can track the item using the carrier's online tracking service.



Please return the package to us at our address below:



Amazon.co.uk Customer Returns

Amazon Way

Dunfermline

Fife

KY118ST



Enclose a note with your order number and wrap the parcel securely. Our returns center will need the order ID to process the return.



If you could confirm the costs you incurred in returning the item, we’ll be glad to reimburse your return delivery costs. Please reply to this e-mail and attach your receipt to the reply as a PDF, JPG or PNG file.



If you have any further questions please contact us by replying to this e-mail and we’ll do everything we can to help you.



Thanks for your patience and understanding. We look forward to seeing you again soon.






***

How would you like to return the item ?

Options- Collectplus store drop, Pass my parcel store drop off, Royalmail drop or Hermes pickup ?

You will receive an Email right after this chat.

I've looked at the return options available for this order and see that a collection is not available.
The collection is not avalible for this item. if you wanted someone to collect from your address you would need to arrange this yourself
You can use this website to arrange a collection
https://www.parcelmonkey.co.uk/
If you keep a copy of any costs that you pay for the collection and send us a copy of the receipt we will be happy to reimburse you for them.

I've checked this for you and in order to make things right for you I wish I could replace the order for you but as it is a seller's product, I am only able to refund this for you. Would this be okay for you

I wish I could do that for you and I am afraid to say that as it is a seller product I don't have the option to replace the item for you.
How ever in order to make things right for you I'll issue a refund to the gift card and you can re order it.

Please accept my sincere apologies for this situation. I can see that you relied on us to deliver this order in time for and clearly, we have let you down.

Please accept my sincere apologies for this situation. I can see that you relied on us to deliver this order in time for and clearly, we have let you down.

That's a prepaid label so you will not be charged for returning the item.

In this Carrier will come along with the Label.

I've just processed the refund for this and the refund will be reflected on your bank account within 5-7 business days.




May I know that whether the package was intact or damaged?

In this situation I can make replacement or refund for you as per your convenient.

-------------------------
WMS

As I can see that you order is stuck in transit.


The best I can do for you is that I will arrange a full refund right away.


You can place a new order with the fastest shipping method and I will waive off the delivery charges for you.

As I can see that your order is out for delivery from yesterday.
----

In this case, we can make a proper check with the carrier to relocate and redeliver the item.
---

It might be possible you get the item by**date
--

If it didn't arrive by this date, you can contact us back we will help you in this.
---


And somehow it is not delivered.

I will contact the carrier to deliver it to you by today on priority.

Also If you provide me your number I will ask the carrier to call you before delivery.

I understand be assured it will deliver to you by today.
Thanks for providing your number.


Where's my stuff (WMS) :


As I can see your order is stuck in shipping.
However, please do not worry I have contacted our warehouse department to dispatch the package for you on priority.
It will be dispatched within 24 hours. Unfortunately that the package is stuck so because of this package is late by a day.
I can see that you are our valuable customer.
I do not want you to face such hassle.
So as an apology I have applied the Promo of 5 GBP in your account.
I will make sure that this won't repeat again.

-------------------------
A to Z Claim Phrases and Authorisation


I am sorry to hear that you have not received the package yet.


------
Also, regarding the claim. Team will revert within 24 hours and the maximum time frame is 1-2 weeks but that doesn't take that much. It is the maximum time.
---
Regarding the refund, once processed you will receive a email regarding the same.
---
So that you know it's being refunded.
---
I can right away file a claim for a full refund against the seller.
------


As I can see that this is the seller product.
So, in this case I have two options for you.
I can contact the seller for a replacement.
I can file a A to Z claim for you for a complete refund.
May I know which option is more convenient to you?
You're welcome, I have filled the claim for you and you will get a confirmation email for the same.


However as per my experience refund generally process in 3-4 days.


Once the refund will process we will notify you for the same by email.


Authorisation (Double Billing / Charge)
“This appears to be an authorisation and not a charge.
When you place an order with Amazon.co.uk , we contact your payment card's issuing bank to have the payment method approved. Upon approval, the requested amount is reserved in the your account.
For orders we always request authorisation on the full amount of the order. The authorisation is only released as a charge at the time of dispatch, completing the payment transaction. This means no money has been moved out of your account until we dispatch the order.
We cannot 'refund' that as we've never received the associated payment. It is still with the your bank. It will release in 3-5 business days. Or you can contact your bank.
---------------------