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Thanks for writing in.
We understand your concern that you want to exchange your phone 'Redmi Note 5 Pro (Gold, 64 GB)'.
We'd like to let you know that here are few steps how to exchange your phone.
Tell us about your old Phone:
Once you’ve decided which phone to buy, provide details of your old phone in the Exchange Offer form. Offer valid on select devices only.
Enter pincode for Offer availability:
Before you hit ‘Buy Now’, check with your pincode if the Exchange Offer is available in your location. Exchange is possible in eligible pincodes only.
Hand in your old Phone for new one:
Once the Order is placed, the new phone will be shipped. Hand in your old phone, in working condition, to the field executive at the time of delivery.
If your exchange item does not qualify for pick up, you can still get your new product by paying an additional amount (equivalent to the discount that you got for your exchange item) in cash at the time of delivery of your new device.
Please note that only working phones with no physical damage will be eligible for exchange. We also recommend you run the phone functionality test available in the Flipkart App.
If you have any further queries please write back to us we'll be happy to assist you.
Hope this helps.
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