Notes

**poilt refund**...........date breech ho gai .khtm ho gai.

Hi,

Thanks for writing in.

We understand your concern about the refund of your order 'OD113396110487133000' and sorry for the trouble you had to go through.

We'd like to let you know that the seller has refunded Rs.594/ to your bank account on September 22, 2018 for your for product '' with the refund reference number: 826515283955. This amount will be credited to your account by now.

If you'd like to know more about the status of your refund, please contact your bank's customer care using the number mentioned on the back of your card.

Hope this helps.

**...#if arn not available# **

Hi,

Thanks for writing in.

We understand your concern about the refund of your order 'OD113396110487133000' and sorry for the trouble you had to go through.


We'd like to let you know that the seller has refunded Rs.594/ to your bank account on September 22, 2018 for your for order. This amount will be credited to your account by now.

If you'd like to know more about the status of your refund, please contact your bank's customer care using the number mentioned on the back of your card.

Hope this helps.

refund status en>>wfiu


**WHEN bank account not available**...............

Hi Raju,

Thanks for writing in.

We understand your concern about the refund of your order 'OD113221701755277000' with product 'Philips SHQ 1205 TLF Headset with Mic' and sorry for the trouble you had to go through.

We’d like to confirm that the seller has refunded Rs.1000/- to your account with the reference number: 824717651601 and this amount should have been credited by now.

In case the amount has not been credited, please contact your bank’s customer care using the number mentioned on the back of your card and check the status by providing the reference number. If they are unable to help, you may raise a dispute with the bank's grievance cell.

Hope this helps.

tagging ......status enqry..>> internal update

**invoice**................

Hi Rajeshwar,

A copy of the invoice provided by the seller for your Lotto String Running Shoes For Men has been attached to this email.

Here's how you can get your invoice instantly next time around:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

The invoice will be sent to your registered email address used while placing the order.

It's that simple! In case you don’t find the invoice in your inbox, please check the spam folder.

Hope this helps.

Hope we've been able to help you with your concern today. A short survey will be sent to your registered email address to get your feedback on our conversation. We'll be happy to hear from you.


LINK: 10.85.50.37/customer_invoices/shipments/E-22639537/document?seller_id=b38e117812b449fd........when invoice not download......

**RETURN invoice.....when return int. denial**

Hi,

Thanks for writing in.

The seller has unable to provide the invoice your order 'OD113137909192662000' as have return initiate for your product 'Billion HiStorage Backpack'and 'Colorcase Back Cover for Honor 6x'.

If you need the invoice anytime in the future, please follow these simple steps to get the invoice mailed to your registered email address instantly:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

Hope this helps.

**INVOICE denial.**............

Hi Rajeev,

Thanks for writing in.

We understand your concern that you want the invoice of your product 'spade club Men Blue Clogs' and 'spade club Men Black Clogs' and 'IndusBay Men Gray Clogs'.

We're sorry to let you know that the seller has unable to provide the invoice your order 'OD113162905672917000' as your product was returned by you. The seller is able to provide the invoice for delivered products only.

If you need the invoice anytime in the future, please follow these simple steps to get the invoice mailed to your registered email address instantly:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

Hope this helps. tagging >> cancellation return policy >>solved

before delivery invoice soft copy .solved

**invoice 48 hours**...

Hi Bharat,

Thanks for writing in.

We understand your concern that you want invoice of your product '' with order '' and sorry for the trouble you had to go through.

We'd like to let you know that due to technical error seller is not able to provide you invoice.

Please be assure we will look to this and come back to you with an update within 48 hours.

Hope this helps.

tagging>>ivoice >>soft ccopy>>wfiu>>48

** attempts exhausted**

Hi,

Thanks for writing in.

We understand your concern about the cancellation of your product '' with order '' and sorry for the trouble you had to go through.

We'd like to let you know that your order has been cancelled as the seller’s partnered courier service provider could not find anyone at the delivery address to collect the package despite several attempts.

[if the item is still available]

If you’d still like to buy the product, you can place a new order for it anytime. Please make sure that either you, a friend, or a family member is available at the address to collect the package when it is out for delivery.

Hope this helps.

**Misrouted to other city**

Hi,

Thanks for writing in.

We understand your concern about the cancellation of your product '' with order '' and sorry for the trouble you had to go through.

We’d like to let you know that your order could not be delivered by the seller’s partnered courier service provider due to a mismatch in the address and pincode you had mentioned when you placed the order.

If you’d still like to buy the item, you can place a new order with the correct address and pincode so that the seller’s partnered courier service provider can deliver your order.

Hope this helps.

**Aged beyond limit **

Hi,

Thanks for writing in.

We understand your concern about the cancellation of your product '' with product '' and sorry for the trouble you had to go through.

We’d like to let you know that your order was cancelled as the seller was unable to fulfill it on time and they did not want to keep you waiting.

[if the item is available with other sellers]

If you’d like, you can place a new order for the product with any of the other sellers on our platform.

We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.

Hope this helps.

**MP Cancellation - Bulk Cancellation/ Shield Cancellation**


Hi,

Thanks for writing in.

We understand your concern about the cancellation of your product '' with order '' and sorry for the trouble you had to go through.

We'd like to let you know that your order was cancelled by the seller as they can only fulfill orders for a limited quantity of this item. This is done to make sure that all customers have an equal opportunity to buy the item on Flipkart.

Hope this helps.

**Out of delivery area**

Hi,

Thanks for writing in.

We understand your concern about the cancellation of your product '' with order '' and sorry for the trouble you had to go through.

We’d like to let you know that your order was cancelled by the seller as their partnered courier service provider were not able to deliver the product to your address. This is because they no longer serve this pincode and this update was shared with us after you had placed your order.

If you’d still like to buy the item, you can place a new order and choose to have it delivered at a different serviceable address.

We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.

Hope this helps.

cx not aware........

**Out of stock**.......

Hi Ramya,

Thanks for writing in.

We understand your concern that you would like to shop product '' from our website.

We are sorry for the trouble you had to go through.

We would like to let you know that the product you're looking for isn't in stock with sellers on our portal at the moment.

Please use the 'Notify Me' option on the product page to know once it's back in stock.

Here's something that might cheer you up! We’ve checked and found a similar product which could suit your requirement.

Just click on this link and have a look: (URL of the product)

Hope this helps.

out of stock >> internal update

**3 reminder...**

Hi,

We’re writing to you in continuation to our earlier mail about your product '' with order ''.

We hope we have successfully resolved your concern and are closing this query. If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Hope this helps.

**buy time***

Hi,

Thanks for writing in.

We understand your concern about your product ''.

We're sorry for the trouble you had to go through.

Please be assured that we're looking into this and will get back to you with an update by September 17, 2018.

Hope this helps.

**FAMILY FRIEND**

Hi,

Thank you for writing in.

We understand your concern about your product 'Titan Wayfarer Sunglasses' has not yet been delivered.

We are sorry for the trouble that you had to go through.

We would like to let you know that as per checking your order has been delivered to you on September 05, 2018.

If you did not recieve your order yet, you could have a friend or a family member who may collect the package on your behalf: We kindly request you to check with your family or friends about your order.

If there's anything else we could do for you, please let us know and we'll be happy to help.

Hope this helps!

wrong delivery>>solved

**re instate.........when cx want back the product smae**.

Hi,

Thanks for writing in.

We understand your concern that you want the product '' reinstate.

We looked up your order 'OD113579210826968000' and found that it has been cancelled as requested by you with the reason stated as ''.

We'd like to let you know that the seller will not be able to ship items from this order as it has been cancelled, you can place a new order by clicking here: https://www.flipkart.com/product/p/itme?pid=ACCET6ZFCGEG7GZE.

{Product is OOS}

While the seller will not be able to ship items from this order as it has been cancelled, you can place a new order once the product is back in stock with sellers. You can click here {product_link} and use the 'Notify me' option to know once the product is available.

In case there’s anything else we can help you with, please feel free to write to us by replying to this email in the next 48 hours.

Hope this helps.

tagging ...........Order Modification > Customer-initiated Cancellation > Customer wants to reinstate cancelled order>>internal update

**special request**

Hi Abhishek,

Thanks for writing in.

We understand that you'd like your order delivered at a specific {time or date}. We are sorry to let you know that delivery options at preferred slots are not available with the courier service provider at the moment.

Since you've mentioned that you may not be available, you could have a friend or a family member collect the package on your behalf. If you like, you may cancel this order and place a new one at a later date, provided the stock is available with the sellers.

{For EKL only}

We assure you that the courier service providers will try to deliver your order again on {date of the next working day} if you were not around to collect it during the first attempt.

Your order will be delivered by 2018-10-09 23:59:59 and you can also track your order status here: http://fkrt.it/bqWLi~NN

Hope this helps.

status check>>internal update

**link......when sms send for payment failed**

Hi,

Thanks for writing in.

We understand your concern about the refund of your product '' with order ''.

We’re sorry to let you know that the seller was not able to process the refund of Rs.560/- for your based on the account details provided by you earlier.

We’ve sent you a link to update your bank account details through SMS. Please fill in the details at the earliest so that the seller can initiate the refund to your bank account.

In the unlikely event of you not having received the link to update your account details, please reply to this email with the below information:

1. Account Holder's Name (should be the same as registered for the order on Flipkart) -
2. Bank Name and Branch -
3. Account Number -
4. IFSC (alphanumeric code that's available in your chequebook)-

Hope this helps.

tagging from dt payment and refund


**payment waiting for 8 hours**.

Hi,

We understand your concern about the payment of your order and we are sorry for the trouble you had to go through.

We request you to wait for 08 hours for the payment confirmation.

Either the payment will be confirmed or you will received the refund notification for the same.

Hence, please wait for the time given.

Hope you understand

tagging >> payment failed>> solved >>.

** unregister id **

Hi,

Thanksfor writing in.

We understand your concern that you are facing an issue with your product.

We are sorry to let you know that we are unable to find your order details using the email address you've written to us from.

Please write back to us from your registered email address so we can help you out.

Hope to know from you soon.

taging>>unregister>>solved.

**debit card **...........


Hi,

Thanks for writing in.

We understand your concern that you want to know details about the Debit Card EMI payment mode.

We would like to let you know that you can send an SMS 'DCEMI' to 57575 to check your eligibility for Debit Card EMI.

If you are eligible you will receive the following SMS: Congratulations, you are eligible to avail EMI on your Debit Card for shopping on Flipkart. Explore now! *T&C apply.

If you are not eligible will be asked to check with the bank via the following SMS: Sorry, you are currently not eligible to avail EMI on your debit card for shopping on Flipkart. Please get in touch with your bank.

Here is some additional information about the EMI on debit card:

1. Debit Card EMI/Pre approved EMI is offered by HDFC/AXIS/SBI banks.
2. Interest rate and tenure differs from bank to bank.
3. You can buy only one product at a time, however number of units for a single product may vary based on banks.
4. There are no processing fee or additional charges.
5. You need NOT pay any down payment amount to avail this offer.
6. EMI plans cannot be changed once an order is placed.
7. The minimum transaction amount to avail this offer differs from bank to bank.
8. The maximum transaction amount to avail this offer will vary for each user depending on credit availability.

If you have any other concern, please write back to us we'll surely help you out.

Happy shopping!

Hope we've been able to help you with your concern today. A short survey will be sent to your registered email address to get your feedback on our conversation. We'll be happy to hear from you.

tagging ...payment method>>solved

**no cost emi on debit card**.......

Hi,

Thanks for writing in.

We understand your concern that you want to know about 'No Cost EMI on Debit Cards'.

We'd like to let you know that a new payment mode, 'No Cost EMI on Debit Cards' has been introduced for select set of customers since 26-Apr-2018

Important note:

Only a select base of pre-approved customers will be eligible for No Cost EMI on Debit Cards
If you are eligible then you will be able to view the offer on their payment page during checkout
Though this option may be displayed on the product page, you will see this option during checkout

Important points:

Debit Card EMI/Pre approved EMI is offered by HDFC/AXIS/ICICI/SBI banks
Interest rate and tenure differs from bank to bank
You can buy only one product at a time, however number of units for a single product may vary based on banks
There are no processing fee or additional charges
You need NOT pay any down payment amount to avail this offer
EMI plans cannot be changed once an order is placed
The minimum transaction amount to avail this offer differs from bank to bank
The maximum transaction amount to avail this offer will vary for each user depending on credit availability
If the 'PG Used' is mentioned as below under 'Payment Details' tab for an order, the payment option used is 'Debit Card EMI'

You can also check your eligiblity by sending SMS 'DCEMI' to 57575 to check eligibility.

Hope this helps.

Payments / Wallet >>> Enquiry related to Wallet, EMI Usage >>> EMI details, Terms and Conditions >>> Solved