Notes

- professional seller free shipping in order of 14 days (to send) after purchase (orders&sales, my orders. return form)
treatment button, seller description (depot-vente, star)
connect to the front office, orders, and sales,
- DEFECT (private seller) -
1. verify the delay (14 days) + VC tag (label)
2. PSN OK.
3. photos of the defect + tag
4. Check the seller's photos
5. Check the description (seller's) + condition
6. The origin (in order to check custom fees and give the case to N2 if they are any fees)
7. the price (-1000E) N1 (+1000E) N2
8. MODIFY (CTRL +F) RETURN, UNLOCK RETURN ITEM, MESSAGE INTERNE (unlocked return, ticket number, date, my name, a reason for return)
- COUNTERFEIT (private sellers)
1. Verify the price (-1000E N1, +1000E N2)
2. unlock return
if the defect was mentioned you always have an option of relisting (new reference number, no commision, relisting fee) 10 DAYS but if you are refused to return, you have 30 days (back office, product, modifier, ALLOW THE RESALE, internal message)
- SWITCHED ORDER
1. photo of an item, label (because of reference number)
2. product page, reverse order, put the ticket number
- ITEM IS BROKEN
1. photo, send to N2
- OPTIONS AFTER OF A ITEM THAT WAS RECEIVED BY THE QC
a) accepted - fuckin great
b) not accepted - internal note from QC, the product will be returned, 10 days to relisting, no commision only handling, the reason can be found on the back office, item page, bottom, INTERNAL MEMO
- RELISTING
relisting fee may be in the FAQ
- NATA (not at the address) - parcel got into the wrong house.
Picking request - if a seller wants to remove the item it depends on their status: - professional sellers may leave it online, private sellers may not.